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I’ve had an ISE10 for 6 years now and it’s just gone bang…literally. Huge bang while spinning. Drum still rotates however. Had a local repairer out who sucked air through his teeth and said he’d never seen one like that before. I always though that was just a stereotype but he really did. Anyway he said it was the cheapest machine he’d ever seen and the spider had gone which would cost me more than the machine was worth. Can anyone give me a clue whether that is likely to be true or if it should be repairable.
How on earth could he tell the spider had gone without a strip down. Never heard of a drum spider/support failing on an ISE10 or an ASKO machine. Did he tie his horse up outside before removing his spurs? Where do you live, do you not have an ISE agent in your area? Sometimes a huge bang can be due to an extreme out of balance load. Even with the out of balance protection my ISE will occasionally jump now and again. What type of load was in the machine at the time?
PS. If he thinks it is the cheapest machine he has ever seen then he has not looked inside 90{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the machines made in the last 20 years. 🙁
When you say the drum still rotates, is that when turned by hand or when set to a wash or spin programme?
Thanks for your reply iadom. He didn’t strip the machine down just took the top off and looked inside. I didn’t think there were any ISE agents anymore since they stopped trading. If there are do you know where I could find a list of them? The drum will rotate by hand but I haven’t been brave enough to set it going on a cycle. The load in the machine at the time wasn’t particularly big, probably less than 5kg dry weight.
No ‘agents’ as such but there are still quite a few engineers who will have a look at them. Where do you live?
You could try an engineer search . https://www.ukwhitegoods.co.uk/search/find-an-appliance-engineer
I’m just west of Brecon in Powys. I’ve tried the link above, thanks, but it didn’t come up with anyone in this area.
That is a shame, not sure if the site admins know of anyone suitable in that area?
Did it blow a fuse or trip the electrics in any way? Would you say it was a physical bang, something knocking or banging on the drum or an bang like a component going pop. Was there any sign of water on the floor afterwards?
If it didn’t blow a fuse or trip then it may be worth trying it on a rinse & spin programme without any clothes in it just to test. If it doesn’t run under it’s own steam then it would suggest an electrical failure which could be expensive but something as simple as a foreign body ( coins, keys etc ) in the drum can also cause a loud bang. Worth having a look in the pump filter to see if anything has passed through.
No there were no electrical problems. It sounded like something had broken/snapped inside the machine. There are no objects inside or in the filter. It was loud enough to hear from the other side of the house and the machine is in an outside porch.
If the drum spider had broken then the inner drum would tend to be loose and a little off centre, if it revolves very smoothly and you cannot pull it from side to side or up and down it would suggest it is OK. Back to front movement is normal. As I have already mentioned, never seen or heard of a drum spider failing on these????
It is possible to remove the drum lifters or paddles that lift the clothes. doing this would allow you to look inside the outer drum to see if there is anything in there. Instructions for drum lifter removal is in your user manual.
NB: It’s not the weight of the load that causes problems, in fact underloading with single, heavy items is a more common cause of out of balance, or loading one very heavy item with other lighter clothes.
Its possible it could only be one of the top centering tub springs snapped (Usually the rear one). Its easily replaced and makes quite a noise when it spins as the tub bangs on the front of the cabinet
https://shop.ukwhitegoods.co.uk/8061923-ise-washing-machine-balancing-springThat ‘should’ have been obvious to any decent engineer but is a good suggestion. If it is at possible could you take a couple of pictures of the top of the drum with the lid removed and also the back of the drum with the back panel removed?
I’ve had a look at the drum from the inside and it appears to be centered and not loose. It rotates by hand although there is a bit of a grinding noise. There doesn’t appear to be anything rattling between the inner and outer drum. I haven’t had a chance to remove the top cover yet as I’m not actually living in the house at the moment as it has been contaminated by someone else’s heating oil, Next time I go back to pick up some stuff I’ll take the top off and take a photo.
I’ve taken some pictures of its insides but unfortunately they’re too large to upload here (2Mb limit)
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