ISE10, rinsing, quality, reliability and cost of repairs

[apwood]

Having read recommendataions for Miele and then ISE Washing Machines, I was attracted to buying one or the other. I like the concept of ISE washing machines, and chiefly am aiming for energy efficiency, good rinsing and reliability. I’m also wondering about Bosch (my current machine, which has lasted nearly 7 years) or Zanussi or John Lewis.

Subject to the above, the total cost of ownership per year is the most important consideration to me, rather than the up-front price.

Can anyone recommend what machines are likely to meed my requirements?

ISE10
I was almost ready to buy one of these, and then set out to find reviews of similar Asko and Maytag machines, including ones that look pretty much the same. I’m now scared to buy because the majority of reviews on the internet refer to frequent costly repairs within the first 5 to 7 years, problems with rust and leaks, noise, long wash cycles and damage to clothing from oil leaks etc. A minority seem very pleased; but many people say they would never get an Asko again (mostly from US / Australia). A 10 year guarantee is no good if it breaks down often, and then has to be replaced or suffer costly repairs after 10 years, when I was hoping for this machine to last nearer to 20 years.

The MayTag MAF9501AES appears to be the same as ISE10 except for the colour, the faster spin, better delay start and induction motor. The Which Report on this is scathing indicating the rinsing results are worse than most other washing machines, the 40 deg cotton wash is mediocre and its noisy. This again worries me.

In what way is the ISE10 different from the Aska and MayTag machines that have received such poor reviews? I really hope it is different as I’d still like to buy. Does anyone allow people to return the machine if they are not happy with the quality and washing results?

Given that spare parts are presumably supplied by Asko, I wonder if they might be expensive, so can anyone give me examples of the cost of repairs most likely for the ISE10. If its used 4 to 5 times a week is it likely to last, say 17 years

What is the build quality and likely reliability of the ISE10 and how is this likely to compare with other Asko / MayTag machines and what are the likely average repair costs over, say 17 years given the 10 year guarantee?

Miele
Miele seemed to fit the bill but I’m worried about the potential cost of repairs – the cheaper machines only come with a 5 year guarantee currently. Can anyone give me examples of the cost of repairs most likely for these machines (including those were a laptop is needed to reset the electronics). Is a Miele used 4 to 5 times a week likely to last, say 17 years, and what are the likely average repair costs in this time given a 5 year or 10 year guarantee?

ISE AW23
It seems this machine is built to last 8 years – how does that compare with Bosch, Zanussi and John Lewis washing machines? Are there any reviews (preferably impartial)? Who makes these machines? How good is the cleaning and rinsing and noise level / vibration on top spin speed?
What is the likely cost of repairs to the machine if kept for 7 years (for the types of repairs likely to be needed)?

[Washman]

Re: ISE10, rinsing, quality, reliability and cost of repairs

Hi

Nobody can say how much a washing machine or
any thing else is going to cost to repair in 10 years time , what will wages be and what will inflation be .Thinking 10 years ahead you would need a crystal ball , to find that out.
It will also depend on how well you look after the machine and maintain it during that time as well .

Washman

[apwood]

Re: ISE10, rinsing, quality, reliability and cost of repairs

Thanks.

What people might be able to say is on average what type of repairs might be needed during the life of a machine given experience of similar machines, and what these type of repairs would cost at today’s prices. This wouild have to assume a washing machine being looked after properly as described in the instructions or as per advice on this website.

[apwood]

Re: ISE10, rinsing, quality, reliability and cost of repairs

I’ve seen a lot of positive comments on this website about ISE10, but that is at odds with the information from Which and reviews of similar machines elsewhere. I’m hoping that people can find a way to reassure me.

Are there any hard facts about total repair rates and what repairs carried out so far would have cost if people had been charged for them?

Has anyone noticed problems with noise with this machiine, or any severe issues so far?

Has anyone had any issues with washing performance or rinsing performance?

I’m looking for positives as well as (perhaps very few) negatives.

[apwood]

Re: ISE10, rinsing, quality, reliability and cost of repairs

Been reading through other threads in this forum. I’ve seen one or two other people asking about the cost of parts for repairs. Answer has been that no spares are needed yet and there have been few repairs so prices haven’t been set yet.

That’s fine, but with 100’s of ISE10s sold, and 5{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} failure rate quoted in one thread, clearly there have been repairs, and someone must know the cost price of the parts used in those repairs. In addition, it must be possible to quote roughly how long each of the repairs have taken, and given the most likely labour charge at today’s prices, the likely labour charge. Yes, there might be some mark up, and the value of that hasn’t been yet set, but at least the “cost price” of parts and labour should be available.

I really could do with some information on they types of repairs and “cost prices” so I can figure out if the ISE10 is a good bet for long term total cost of ownership in comparison to other brands.

What is the failure rate so far

1) On intial install?
2) In total for machines sold so far over the last 2 years?

Sorry for so many posts, I’m reading everything I can find, so am adding to this thread as I clarify my understanding. I think I’ve done for now, just need some responses!

Sorry for asking so many questions. If just a few of them are answered with some facts, figures and advice, it will enable me to make a decision, and hopefully confidently buy an ISE10. I am beginning to think that the bad reviews (on similar machines) I have seen on the internet, and even on Which Report are probably not representative of the ISE10, but I’m still uncertain.

[kwatt]

Re: ISE10, rinsing, quality, reliability and cost of repairs

Spares costs are low.

For example a pump is about the £35-40 mark, which is cheap for a Hanning pump.

Labour, average of about the £50 mark across the UK but that varies on where you are obviously although I’ve yet to see an independent, even as authorised service, charge more than £80 at the top end of it. Few charge that or anywhere even close.

Failures, less than 2{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} in our experience so far.

Once you take out user error, way less than 2{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}.

Failures on installation, two. Both condensation on the electrics when plugged in we think that caused it.

Number out there, about 1000 or so at least, I don’t have an exact figure.

Rinse can be altered from the default three rinses to five easily. The reason it’s set on three initially is to keep the water use down and to speed the machine up slightly but, if you need better rinse results, it takes about two minutes to reprogram it to do that.

HTH

K.

[apwood]

Re: ISE10, rinsing, quality, reliability and cost of repairs

kwatt wrote:
a pump is about the £35-40 mark, which is cheap for a Hanning pump.
K.

Any other examples? How does the rough cost of these compare with Miele (ignoring labour, I know what they charge)?

kwatt wrote:
Rinse can be altered from the default three rinses to five easily.
K.

How have people found the rinsing ability – and was this on the three or five rinses setting?

[kwatt]

Re: ISE10, rinsing, quality, reliability and cost of repairs

Off the top of my head, a door lock about the £20 mark or so. Main PCB less than £100 anyway, I can’t recall exactly but IIRC, about £70-80.

Ask Miele for their prices, see how keen they are to discuss that. 😉

A “typical” Miele pump will cost between £90 and £140 roughly IME, “pattern” ones for some of the older generations can be got for less but the cheapest about the £50-60 mark.

Typical Miele control boards, think in terms of £200-300 as a minimum. You might get an “exchange” one from Miele for slightly less, but not much.

I’ve seen any comment about rinsing ability and certainly not encountered any issues with it. The only reason that the five rinses are there is for people that like their clothes well rinsed, for skin conditions and the likes.

K.

[apwood]

Re: ISE10, rinsing, quality, reliability and cost of repairs

Thanks. That helps a lot.

I’ve had a look over many reviews I had previously read on the internet, and it seems that prior to 2007 Asko did have bad reliability problems, coupled with poor customer service. I have failed so far to find any negative comments for Asko machines bought since 2007. Coupled with the experiences so far on this website regarding the ISE10 and the 10 year insurance backed guarantee, added to lower cost repairs it does seem to bode well when comparing Miele and ISE10.

My family do suffer from skin problems and sensitivity – hence the concern about rinsing. So if anyone can let me have their opinions (and ideally some objective evidence) about rinsing quality that woud help.

I’d also like opinons on wash quality for 40degC delicates / mixed and 40degC cottons.

[half-full]

Re: ISE10, rinsing, quality, reliability and cost of repairs

I have an ISE10 which I’ve set to do 5 rinses as standard rather than 3. I was completely happy with the 3 rinses, but as my daughter is in cloth nappies I wanted the extra rinses to be sure that all detergent was rinsed out from them (she is prone to eczma). Clothes wash fine and come out softer than from our old Baumatic, even though we’ve stopped using fabric conditioner.

I’m very happy with it. Everything seems to wash well, whatever the programme, and the cycles are much quicker than I’m used to which is brilliant.

[apwood]

Re: ISE10, rinsing, quality, reliability and cost of repairs

Many thanks everyone. I’m reasonably convinced now, though would still appreciate anyone else telling me about how good they have found the washing and rinsing results to be.

One more thing has come to mind. How easy is it to get washing out – Which have suggested that the pull down door gets in the way, making it difficult to reach in and remove washing. I also expect that it would be quite difficult to get the washing into a washing basket because of the pull down door?

[kwatt]

Re: ISE10, rinsing, quality, reliability and cost of repairs

apwood wrote:One more thing has come to mind. How easy is it to get washing out – Which have suggested that the pull down door gets in the way, making it difficult to reach in and remove washing. I also expect that it would be quite difficult to get the washing into a washing basket because of the pull down door?

They missed the point of it. Although, to be fair, it’s easy to do and there is more than one reason for the drop down door.

The first is that it gives a clean look depending of course on your own opinion of aesthetics.

The second is that the inner door is polished stainless with an indentation that runs almost the full area. The idea is that, should you select the no-spin option for delicates or suchlike they can be lifted out wet and no water will spill on the flooring. Quite simply this is so nobody slips in a puddle created by wet clothing.

Third, it allows you to sort clothing without the requirement for a laundry basket. Or, to sort from a laundry basket exactly what you wish to load.

Fourth, the laundry basket can be sat on top with the door open (from memory it can take about 47kg of weight) so you can load or unload at more comfortable height. The Swedes say it’s better for your back, whether it is or not I really don’t know but I find it easier.

There are good reasons for it but I guess it will often come down to personal preference.

Oh, fifth, it reduces noise by, IIRC, about 7db although that’s a meaningless figure in the real world, it does reduce noise.

I certainly couldn’t say that it in any way impedes access at all in fact, I think the converse is true.

K.

[apwood]

Re: ISE10, rinsing, quality, reliability and cost of repairs

Thanks kwatt. I can’t quite imagine how putting the laundry basket on the door would make it easier – wouldn’t the basket stop you from getting inside the drum easily to pull the washing out, and wouldn’t you have to stoop over the basket?

Is it possible to have the door removed if required? Is there a blanking plate to make it look right in that case?

Finally, I’ve just noticed the price, already higher than anything else on my list (including Miele’s) is actually £50 greater than I thought due to the delivery and installation charge. Is there anyone that can deliver to S66 2SN (M18 Junc 1 between Rotherham and Maltby) without charging £50, or any way to avoid paying this?

… as you can tell, I’m pretty close to being happy to buy now! Just need to finally weigh things up.

[half-full]

Re: ISE10, rinsing, quality, reliability and cost of repairs

I’ve had no problems loading/unloading with the drop down door, and I do about 5-6 loads a week plus a daily rinse cycle of nappies. I really like it as it will easily take the weight of a bucket of wet nappies and I can just tip them in. When unloading I just tilt the basket or bag towards the open door (which opens fully so doesn’t obstruct) and then just pull it all out. Every so often I have to reach in for a dishcloth but I’ve never thought of it as a hassle. I think it’s a bit like closing the machine door – seems to be perceived as a bit of a hassle but in my experience it really isn’t.

[apwood]

Re: ISE10, rinsing, quality, reliability and cost of repairs

I have ordered an ISE10 for delivery on Tuesday. I will report back to this forum (and elsewhere) with how well I get on with it, and try to do a proper review.

[Author]

Posts