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Really sorry but wasn’t sure where to put this post,please move it if you like. Kwatt (i belive ken) has been getting a right ear bashing from a disgruntled ISE customer (who in all fairness is being very unreasonable,she even suggested at one point to get a taxi to drop off the new part lol) its a very funny post under viewtopic.php?f=5&t=63714&start=15 :rotfl: i found it very funny at least
i wish i had a way with words like him :worthy: 😉Re: Kwatt getting an ear full
Cest la vie.
You get them sadly.
He is being unreasonable though in many ways and we’ve so far dispatched or had dispatched two or three front counterweights within an hour of being asked for them.
Fact is, you look at the things the wrong way and they break. 🙁
Asides from that he’s got one of the old 555’s that he’s spanking. Carbons within two years, bearings at three, front tank issue and a board when it went dead.
Three faults in a month or so, all different.
K.
Re: Kwatt getting an ear full
I was thinking that when it was mentioned in the forum about carbons after a couple of years they are giving it a propper going over. Unfortunately its the old thing of “you touched it last must be your fault!” even if its a totally different fault and they have been putting it through the mill. I had a problem with ordering a zan. w/m front weight, it took 7 attempts before one got through un-damaged(well a little chip off the one side)but it would do … that was DHL. I’m impressed you kept your ragg when they said about the taxi that made me :snigger:
Cheers DJ
Re: Kwatt getting an ear full
I wouldn’t call washing for two adults and children AND two OAP’s as well, normal domestic use. :rolls:
Re: Kwatt getting an ear full
5 days for an engineer appointment is quite quick … Tell him to try book Hotpoint to come out.. 8 days for one of my customers.
I would consider delivery of a parts is quite quick considering 11 days from Hotpoint, 93 days from Bosch, 12 days from Espares… I could go on, and on… and on.
Seems like this guy is trying to get his whole machine renewed before the guarantee runs out.
I know I’m a synic before anyone tells me… but with differing faults, one after another, I would be inspecting the machine to look for tampering evidence.
George
Re: Kwatt getting an ear full
lol its a very good point george and im afraid you do have to be a synic in this industry sometimes… “are you sure no one has been trying to mess with this pump mrs. jones? (on a washing machine within gu0rntee)”no Mr morgan” “oh ok why are have the wires been pulled off and the pump has tool marks all over it?” “I don’t kmow mr morgan” :con: :plug: :plug: mr morgan-:hmm:
I do wunder sometimes what people have planned in there heads sometimes. I still cant get over tem asking for a taxi to bring the part :rotl:
Re: Kwatt getting an ear full
TBH, in some ways the guy might have a point as it’s not as quick as we all often work and, thankfully, because of the efforts of the troops we really don’t get this very much at all.
By troops I mean the staff and the repairers. They all work pretty well most times and this doesn’t happen.
The repairer in this instance, who I won’t name as he can do so himself if he likes, has been brilliant about this dude. Can’t fault it one bit, he’s done everything he could and more to try to appease the guy but I don’t think anything that anyone could do would make him happy.
From the gist of what he says he expects a new washer after three odd years of use and that’s about it.
And yes Jim, it is a tad excessive for a 5, regardless of the flavour.
K.
Re: Kwatt getting an ear full
A sad fact is that there is sometimes no passifying this type of person without remuneration of the gift form (cash, swap-out, repair+extra guarantee)as they normally have a goal. As I have previously stated, it seems like the goal of this person is to attempt to get his whole machine renewed or replaced before the guarantee runs out, in effect rendering his 5 yr machine a 10 year machine.
Unfortunately, when a customer is acting like this one is, you can not point the finger else you end up deep to your neck in the myre, unless you have good reason of course, and that has to come from a real good inspection of the machine…
I come across this scenario on a regular basis whilst inspecting machines on behalf of the local authority or their contractors. Not that it is the case all the time, sometimes it is as little as 5{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} or 10{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the time, but other times it can get to as much as 60{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the time. This is what has made me such a synic in damage repair or compensation claim circumstances. Regularly I will come across tampered parts, loosened screws with driver marks on them yet the screw is still tight in its socket, beared cables in places where there is nothing to bear the cable on, even down to damage reported during construction yet the scrapes are from a screwdriver or other implement, even dents in a machine but on close inspection there are bootmarks or other evidence of impact by blunt object that removes paint inside the dent.
Some people will always try whatever to get something for free, that is the nature of the beast. I am not saying that this is the case here, but it certainly seems to be running the same course.
The only thing I advise in suspicious circumstances, or when there is two or more call-outs within a period that would not normally be expected, is that 5 or 10 minutes to record the condition of the machine and inspect for any tampering or unwarranted damage and reporting such findings to your commissionaire could be a serious benefit to them.
George
Re: Kwatt getting an ear full
apologies for wading in, but couldnt help offering an unbiased opinion. however, in all due respect, as a retailer, if i had dealt with them for the brushes episode, a loan machine would be in there, immediately after 2nd broken weight turned up/7 days since first notification. it sounds like a lot of hassle but it really is a confrontation killer when you say “but we couldnt have done any more, we put a loan machine in whilst yours was waiting for parts… you couldnt possibly have been inconvenienced that much”
Re: Kwatt getting an ear full
Again a good point I have done this before on a machine that I had to wait for parts for and it really is a confrontation killer . I’ve got a feeling that thus guy is the sort that would moan even then.I hunk the issuebalso is that he is blaming ISE and unfortunately ig is really out of there hands. But on that note mabe a loan machine would help.could be a cheaper option than that taxi .Also might help k’s blood pressure 😉
Re: Kwatt getting an ear full
This was discussed previously and IIRC the loan of a temp machine is prevented by insurance/liability issues if the machine is used, but then economic issues if a brand new machine is used.
George
Re: Kwatt getting an ear full
Cest la vie.
You get them sadly.
He is being unreasonable though in many ways and we’ve so far dispatched or had dispatched two or three front counterweights within an hour of being asked for them.
Fact is, you look at the things the wrong way and they break.
k The Family concrete business is 500 yards down the road
if you send me the mold or a block IL get a few produced down hear for you IL even add fiber and Have them vibrated to get the air out That a must .
if the concrete blocks are under 4 weeks old they may be to fresh for transport if you crack one open ill bet its hot inside.
Tip store outside in the rain.Garn..
Re: Kwatt getting an ear full
garn wrote:k The Family concrete business is 500 yards down the road
if you send me the mold or a block IL get a few produced down hear for you IL even add fiber and Have them vibrated to get the air out That a must .
if the concrete blocks are under 4 weeks old they may be to fresh for transport if you crack one open ill bet its hot inside.
Tip store outside in the rain.Thanks Garn but if I sent you one it’d probably be broken of arrival! 😆
TBH it’s not worth the hassle. We have been asked for these weights four times in five years and we usually hold at least four, simply because of the breakage level on them. They’re just fragile and that’s pretty much it.
As for a loan machine, that’s down to the agent but this dude bought online and is in London so there’s little to no chance. Plus, as pointed out, the insurer won’t pay for it so we can’t authorise it.
There’s also issues around liability and all that to consider for us.
It’s absolutely fine where the local retailer does this, no issues at all but for a manufacturer to sanction it it’s a bit different. One of the big problems is that there’s so many people out there, as noted in this thread and others, that are just waiting to pounce on you with a claim for something or other.
That guy in particular wanted a £50 random payment for hassle and laundrette bills as a goodwill thing. He was obviously told to get hence but I sat there thinking, if his car was in for a fix and he claimed taxis etc. without any proof they’d just laugh at him. But, he expects, on a £450 machine, to get a payout of £50 just because it breaks after a few years?
Completely unreasonable.
K.
Re: Kwatt getting an ear full
“Over 70{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of all service calls by ISE are made within 24 hours. Over 90{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} within 48 hours. Over 75{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of any service calls completed within 4 days.”
(just got that off the other post)Is that true… thats pritty impressive for a big company?!
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