Masterfix

[machineman]

i just tried that what part did you go into.m

[scots]

Re: Masterfix

After logging in you go to the Engineer Area tab, then contract information.

Steve explained it in an earlier post.

Brian

[machineman]

thanks for that, rates seem reasonable,except for drum changes.m

[masterfix]

Re: Masterfix

Hi Guys

When looking at the rates we pay don’t forget you make profit on parts too.

Regards

Simon

[machineman]

do you have cover in LD postcodes.m

[aclarke]

Re: Masterfix

do you need cover in NR postcodes

[masterfix]

Re: Masterfix

Cover is needed in all postcodes to make this work. It may be that there is already cover in a particular area however, every engineer has a different skill set so all engineers need to apply to ensure the cover is completly comprehensive. Work will be distributed based on the skill set of the engineer and the requirements of the client.

Thanks for your support

Simon

[kwatt]

Re: Masterfix

Hi Simon,

I’ve had a look at your T&C’s and there’s a couple of things you may want to look into.

The first is that if you come under the Distance Selling Regulations you must offer a refund within seven days. I’m not entirely sure how it applies to selling service online though, but I’d check if I were you as you are taking payment as I understand it.

There’s no mention of the new contract cancellation legislation, more here which should apply as you are entering into a contract with the consumer.

I’d get a solicitor to review it if it were me doing that so as to be sure I was as right as I could be.

HTH

K.

[scots]

Re: Masterfix

I filled out their form but never received a reply to say whether they had got it. I tried sending an email to them but it bounced back?

Whats going on?

Has anyone else had contact with them.

Brian

[Gazman1000]

Re: Masterfix

The same here! no reply so far.

[masterfix]

Re: Masterfix

Hi Brian

We are at the moment going through all the administration process of registering all the engineers onto our IT systems so we can generate usernames and passwords for all the engineers. If you sent your details via the online form then you will recieve your personal login details by the end of business on Friday 13th March 2009. We are working on the optimisation of the site through google in order to start the process of generating work.

What e-mail address did you send to which bounced back so we can investigate further?

If you need to contact us then you can also e-mail us at service@masterfix.co.uk

On a different note Thank you to all the engineers who have already submitted their details to us. As posted above we will be e-mailing further details by the end of next week. Looking forward to working with you all!

Best Regards

Simon

[scots]

Re: Masterfix

Simon

Here is the email address I sent to, its on your contact page.

info@appliancerepairnetwork.co.uk

Brian

[masterfix]

Re: Masterfix

Hi Guys

Sorry about the technical hich with the e-mails. After investigation we found the ISP had let us down and have now corrected the fault. All should now work ok.

Best Regards

Simon

[wards]

Re: Masterfix

if the isp was down i wonder if i need to resend my details?i have had no confirmation as to date,any comments simon? 😕

[masterfix]

Re: Masterfix

Got your details and all has been set up. Will be sending e-mails to all agents tomorrow to confirm usernames and passwords etc. Isp on info@appliancerepairnetwork was down, the details are transfered through a different way.

Best Regards

Simon

[Author]

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