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Well if the “public” thread gets a boost I may have a comment or two, but I need something to fuel the fire first. 😉
Best not till Friday though when I’m back home or in the office.
Rest assured though that I have taken RF to task on this and he states that 55-60{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the network accepts direct calls, I personally don’t think that’s true, but that’s what the man tells me.
K.
Re: pre booked calls
GA didnt push it the other day but the feeling came across that something was in the wind. Direct call transfer will not suit everyone and is too expensive for them. BUT prebooking is not suitable for everyone. National meetings are about to start I wonder ?
Re: pre booked calls
Had a sudden visit from D.P. last Thursday, just dropped in, said he was passing. Bit odd, as I sent an e-mail only the day before asking for clarification on one or two points.
He has agreed a set day per week for outlying postcodes, being Exmoor, and is aware of my concerns regards calls booked of an evening turning out to be next day by the time we open up next morning. Didn’t have a solution though, but I advised him, if presents a problem due to timing, he will find out soon enough.
I suggested perhaps to move towards Direct Transfer, same as MFI. I was told too expensive and too large a scale. MFI he thinks are a mere handful of calls, this in the opinion of CDSL is volume. Means 2 lines tied up in each case, one to accept the incoming call, then the other whilst the transfer takes place. Should be seemless, but some centres could be busy, engaged or even closed.
Now it gets interesting. D.P. tells me that most of the centres who are on this asked for this??? I said I may as well trial it if it is inevitable, and to be honest I think it will be. He tells me there is another contract on the horizon, and part of the deal could well be pre-booking. God knows what, but bet it will be small fry and rubbish.
D.P. also told me in the main the ones who were having an issue with this, were not even CDSL agents. I asked him for some instances, but he declined. Naturally I didn’t know who he was referring to!
Will keep you all updated as things progress.
Alex
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