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Re: Sale of goods act ?
Last year I had a Whirlpool f/l I sold , 2 weeks out of g’tee with the bearings gone. Customer contacted Whirlpool and strangely they said all their appliances had a 2 year guarantee and promptly had it repaired FOC. I did start a thread on it at the time. She tried the ‘phone but was fobbed off but sent an email and had a call next day to say it would be repaired. Hasd the same on a W’pool dishwasher last week 18 months old and again they are repairing FOC.
Re: Faulty or wear and tear ?
tradesite wrote:Would any of you, as engineers, class a set of prescision made washing machine bearings that have collapsed after 12 months, the machine being used twice a week by a pensioner, as wear and tear or faulty goods ?
Regards.
Nigel.
Hmmm
Bearings are made not by the brand,so they have recourse from their suppliers should a batch be faulty. Washer bearings are made in the same place as car bearings etc etc to the specs required, there are different grades of quality etc etc. There is also a certain failure rate that happens because life is not perfect and the components are not built for the aircraft industry, nobody is going to die if they fail. If Whirlpool have no issue with that product then it’ll be deaf ears you’ll be complaining too.
There is a very bright house in my street, with not so bright peeps in it, but they cover there brightness so well that nobody can complain about the shine or the smell.
Due to the type of agreements and the people who buy the products they cover themselves very well legally and without trying to stereo type people, their clients tend not to press much attention to looking after the products, most are poorly educated and instead of asking what there agreeing too before signing prefer to rely on Assumption, Shouting & Ignorance Partners, Solicitors to the dumb, as there defence. One engineer I no who worked for a company in a major city left after a few weeks, it was either that or stop going into the streets at night, start wearing a stab vest 24/7 and hope nobody knew where he lived, (unmarked vans for a very good reason)because they would not change their policies and frankly people where left in this position and very angry, most either had partners in prison or had been in prison or if they hadn’t been in prison it was only a matter of time.
They won’t move on the agreement, they well and truly have there clients by their short a curly.
Re: Sale of goods act ?
Most of these companies buy direct from Brands without guarantee, preferring to do it in house and given free parts.
Brands are well aware who the clients in general are and prefer not to get into that area.
Very messy.
literally.
Re: Faulty or wear and tear ?
tradesite wrote:Would any of you, as engineers, class a set of prescision made washing machine bearings that have collapsed after 12 months, the machine being used twice a week by a pensioner, as wear and tear or faulty goods ?
Regards.
Nigel.
Definitely not. I would put money on them winning in a small claims court that the machine hasn’t lasted a reasonable time. Plenty of cases where people have won claims for bearings failing much later than that.
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