- This topic has 18 replies, 8 voices, and was last updated 16 years, 11 months ago by
.
-
Posts
-
Re: Selling low end whitegoods, do you feel guilty?
To be fair Helo, most of the people I’ve spoke to from any of the “multiples” are as frustrated about the quality of the products as we all are. Problem is, they have people above them that dictate policy and, pricing.
Thankfully the independents don’t have that problem.
The indies have other issues of course, but I’m grateful I’m not forced into having to flog products that I think (or know) are rubbish.
K.
Re: Selling low end whitegoods, do you feel guilty?
Helo… That link has given me a good laugh.
Now, you have to hand it to Comet, they HAVE allowed the criticisms to appear in print.Now, tet’s just look at the profiles….the front page, all young/middle-aged females.
ALL happy with the quietness and washing effectiveness.
All seem to think that they should get a totally unrealistic “cost of machine” per wash.What comes across, is the fact that ,inherently, the design concept is right….it’s the ENGINEERING that’s crap!
Perhaps the Chinks are so obsessed with the “out of the door” price, they’ve lost sight of the total costs, direct and indirect.
The cost, in loss of reputation,lost repeat business and warranty claims must surely outweigh the few quid it would take to leave a bit more “fat” on the engineering spec’s.Thank your lucky stars that the Oriental Gentlemen are not as Wiley as they think!
I predict they will learn quickly (or perhaps it’s a cunning plan? )
Flood the market on price, kill off the weaker competition, then up the ante and take market-share from the survivors, by making a quality product more competitively.
As for feeling guilty…. I think we all agree, have the integrity to tell the buyer that it’s crap and they’d be better to spend X more …..but if X-more isn’t in their budget….they will go and buy the rubbish anyway, so you might as well take the thin margin and keep your engineers in warranty-work!
To me, it’s about ethics and morality…..I don’t subscribe to the “sharks'” credo that if they are gullible enough to buy, they deserve to be ripped-off.
Re: Selling low end whitegoods, do you feel guilty?
Right after a memo coming out today about our new “bonus” structure it’s pissed me off enough now. I honestly don’t care what comes back on me now. I work at Currys and my pay has gone so down the pan form them changing bonuses i just want a better job asap.
As the only extra pay i can earn is by selling people a more expensive delivery serivce (and i only get £1 for that) i have just lost my cool now with how i describe machines, god help me if i get the next “mystry shopper”.This is currys version of that comet machine
It’s so funny because it just feels like it’s actually gonna come apart in your hands, when you apply any pressure on top of the top the thing feels like it’s gonna flex off in your hands.
An interesting read about Zanussi. Still the best of the worst or is there a better one?
I didn’t know that about AEG. I heard that electrolux are just sticking to built in when they change the range so that just leaves Zanussi. It’s so fustrating when you actually look at the choice of brands available. Someone high up has had an argument with Miele because we havn’t had any of their products in such a long time now.If I had it my way i wouldn’t sell any of the crap but I’d loose my job if did that 🙁
rant over, thanks for letting me get that out my system
Re: Selling low end whitegoods, do you feel guilty?
Scarified,
I have every sympathy with your position and the frustrations……..you are now stuck between a rock and a hard place.
If you look at your company’s accounts, you’ll find they’re in a pretty dire position.
The sad fact is, people are frightened for their jobs (aren’t you?) They are not going to buy a washer/fridge/freezer/cooker just ‘cos they’re bored with the kitchen….though considerable numbers used to.
just open your eyes and look round!….MFI- gone….the country’s biggest fitted kitchen manufacturer …gone Hoover, Wales-gone/going also Bosch, wales. Servis-gone.
Internationally, manufacturers are going down like flies.-why? -because the big sheds (YOU) are not shifting the product in sufficient quantities to make a profit (or even a sustainable loss)
Just look around and count how many colleagues you have…..guess at the wage bill….how many machines do you have to sell, just to pay the wages? I could go on, but this isn’t the “economics, am I lucky to have a job” thread 😉
crap has it’s place- yep, as a professional, i’ve bought a cheap, crap tool because I knew I’d only use it once or twice in my lifetime.
Keep your chin up, remember that if you can’t have a slice of cake, a bit of bread is better than nothing.
This recession will eventually end,when trade booms, the employers will all be looking for good staff and your wages will improve..
WRT the Matsui machine – the case is more or less cosmetic…flimsy ‘cos it keeps the ticket price down , whilst keeping fingers out of the “works”.
If it washes clothes and does 2 years, they’ve had their money’s worth……go to the launderette, see how much a wash costs, do the maths.
I’d guess you’r looking at saving 1/3 the cost, and having the convenience of an in-house washer…….not an easy argument to follow, but when you’re on the dole-queue, your car’s blown up you cant take that job with a 4 AM start, you have no cash……how’s that £2000 government discount looking?……..apply that to your punter looking at a “cheap” washer.
Sorry, Mods, thread-drift again
- You must be logged in to reply to this topic.