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I’m sticking this in here as I gather Adrian Welke (Washdoctor) is not part of this exclusive club. If he is ever let in, please kill this thread.
To be fair to him, some of what he has said regards support is correct. However regards payment, I’m told there were issues with his company, and they owe Distriparts who swiftly put him on stop.
Basically it isn’t as he says. There is a lot more to it that he has let on, and the post is rather one sided. Richard done his best, and eventually the guy Dumped 170 odd calls overnight where he decided he couldn’t cope, at that point the support evaporated.
To be fair to Adrian, he is a nice guy, but I wish he had kept his head down it aint like he says.
Alex
Re: Service Force in Wales
Sorry Alex this time you are wrong. They approached him to work outside his normal service area and the guy obliged them but discovered it was not workable as the distances involved meant that he could not maintain a resonable daily completion rate. He told this to both me and John Mac, back at Sibson and told us then that he had explained all this to them.
The fact remains that the guy has done the work and because having tried to help them out and can’t make it work they are now blackmailing him with his own money for his efforts.
They are not the first to act this way i seem to remember we both got stuffed by Indesit. It would appear that once the chips are down that SF are not much better.
Sean
Re: Service Force in Wales
Yes I remember only too well what went on with Indesit Merloni.
Getting back to Adrian. Yes I know they let him down with poor tech support, and they did not spend the time with him as perhaps they should have done. What makes it worse now is that S/Force has become so complex that unless you have grown up with it, you will find it hard. Made worse by the fact that there is nobody there to assist. Most of the admin staff have gone and everything is IT related, there is nothing in place to cover manual claims inputting etc. which Adrian was trying to do.
I’ve actually posted on the S/Force forum the line “In Space No One Can Hear You Scream.” Simply because there is nobody left, we are all flying by wire. When Steve Clarke goes at the end of this month it will be even worse.
Adrian was in with a chance and realistically they both blew it.
I do know that there is a bit more to it than he has let on, being the reason I felt it appropriate to pop something in here. I’d best leave it at that. It was a shame really as they could have been good for each other.
I’d love to say in the main forums that in reality Adrian is better off without it, as it will become the tail that wags the dog.
Alex
Re: Service Force in Wales
Alex wrote:Adrian was in with a chance and realistically they both blew it.
Probably right, there was likely fault on both sides and of that I’ve little doubt. But whilst nobody from SF deems fit to comment there’s not a lot you can do about it.
However, if it highlights the fact to SF let it get to that stage through having no-one to deal with it then mission accomplished I say. 😉
It also lets others know to some extent what they may be letting themselves in for by taking it on in respect to a lack of support and if SF find it hard to get agents due to that then, as I have said, they only have themselves to blame for not investing in their service network.
As usual though Alex as you, I and others in here know full well with the like of Lux, Indesit and others, they only care about service when it effects sales in a negative manner.
K.
Re: Service Force in Wales
kwatt wrote: It also lets others know to some extent what they may be letting themselves in for by taking it on in respect to a lack of support and if SF find it hard to get agents due to that then, as I have said, they only have themselves to blame for not investing in their service network.
As usual though Alex as you, I and others in here know full well with the like of Lux, Indesit and others, they only care about service when it effects sales in a negative manner.
K.It looks like pistols at dawn out there in the general trade forum.
Look I don’t want to go into this too deep, and I’m not looking for a fight, but there is a damn sight more to it that you guys know.
Yes he did get very little support, that cannot be denied, mainly because 2 out of 4 managers took sudden early retirement, and a 3rd went long term sick. It left Richard on his own.
What gets me is why the bloody hell did Adrian not pick up the phone to any one of us, we would have helped. I know the guy, he knows me, he’s only just over an hour away and I would have happily sat in on a Saturday and helped him along.
Had he worked with them rather than against them, and kept his patience he would have been alright. Terry Jackson is now on stream as well as A.N. Other and Richard is now back to normal. then the support would have been better, and he would have been nursed through.
Alex
.Re: Service Force in Wales
Pistols, na. 😉
I fully appreciate what you’re saying but it really was down to Lux to sort their end of it out as well.
Personally, especially if I screwed up on my side of things, I’d have said nothing openly or very little, but that’s not my call to make for someone else.
Ade probably simply didn’t think to ask anyone other than who he was working for and now, because he didn’t get anywhere or even a response it would appear, it’s gotten a bit bitter. You can hardly blame him for being a bit peeved especially if he hasn’t been paid or his account contra settled.
However a conversation I had with someone from Lux today was pretty revealing and reiterated what you have said Alex in that there is little to no support for the agents and that is very sad indeed. It also looks to get worse as, as yet, there looks to be no replacement for Steve Clarke either.
K.
Re: Service Force in Wales
kwatt wrote:Pistols, na. 😉
I fully appreciate what you’re saying but it really was down to Lux to sort their end of it out as well………………
…………… It also looks to get worse as, as yet, there looks to be no replacement for Steve Clarke either.
K.
That cannot be denied. Even Steve Clarke doesn’t know what is happening.
I was the guy that put Terry Jacksons name forward for the job he has just landed, and for Terry’s sake I hope things work out. It is a shambles, and it won’t get better for some time. Regretfully for Ade it all came to be at the wrong time, but as I said a phone call would have helped him.
Del, you know what I mean, you have been close to getting the agency, and he may well still be in for a shout. Had it gone tits up in your direction you would have phoned a friend. Not scream from the highest mountain.
We are professionals I like to think, and regretfully Ade has shown a little bit of inexperience in this.
Hopefully he will learn from it, but he may well lose credence with those he currently works with.
All our service providers are like the Mafia, and they do talk.
I rest my case.
Alex
Re: Service Force in Wales
No doubt Alex that there is fault on Ade’s part but he doesn’t know better, Lux should. I guess that’s the point really, he needed help and guidance and didn’t get it or pointed in the right direction sadly.
If nothing else with any luck word will get back and someone in Lux will pay attention and do something about it. If not, well, any more similar problems really are on their own heads.
Thing is we’ve all shouted from the mountain, sometimes there’s little else to do other than have a bl00dy good moan.
K.
Re: Service Force in Wales
And as all of us know, when you are backed into a corner you have to come out fighting!
Re: Service Force in Wales
kwatt wrote:
If nothing else with any luck word will get back and someone in Lux will pay attention and do something about it. If not, well, any more similar problems really are on their own heads.
K.That is why I haven’t posted in the open forums, otherwise they will think there is no problem. If Alex is happy, then everyone is happy.
Alright for us existing agents because as long as there is no support, there is no one in place to be on our case. The rumblings regards this among other agents, “Pity he tarred Service Force, and not Electrolux” there is a distinct difference.
Alex
Re: Service Force in Wales
Alex wrote:[ “Pity he tarred Service Force, and not Electrolux” there is a distinct difference.
Alex
That would be fine Alex, if Adrian had the option to recoup his losses from either but SF is his only route. Isnt that why Lux set SF up in the first place.
SeanRe: Service Force in Wales
Alex wrote:“Pity he tarred Service Force, and not Electrolux” there is a distinct difference.
Note I said Electrolux and NOT Service Force.
I may have been out of it for many years but I know who calls the shots. 😉
K.
Re: Service Force in Wales
I have to post here 🙂
It was sad times! I had been offered the entire SA area, and it was an ‘Overnight’ thing as Richard had explained, they were in the deep stuff!
I agreed, volumes were estimated 20-40 per week. I thought one man, 3 / 4 days per week, happy days!
My single phoneline was constantly engaged from day one. The first day, we’d booked about 30 jobs! The second, about the same and very quickly realised these volumes were mad, and to make it worse, we were starting repairs over that had been left mid fix by Service Power.
I spoke to Richard, and expressed concern, and he assured me it was just the backlog, and when normal service resumes, will get back to 20-40 per week. I had no software, relied on CDSL for spares as had no link to Distriparts to order, deal was I just get it done untill I’m set up and they’d pay.
I recruited another engineer and had 2 full time in SA. I bought a new phone system and had 5 lines installed, 3 were dedicated SF lines.
Life here went bonkers. 1st batch of Invoices went, all bar a couple were rejected (Wrong prices of parts). Called Richard, apologies apologies etc etc, re-submitted for single cheque run. Cheque didn’t turn up…
Anyways, the saga continued, my service in CF had dropped, my spares spend to CDSL went through the roof as untill mid-month 2, I couldn’t order via Distri… It was a complete nightmare.
Loooooooooong story, but it was not a pleasant experience… I basically HAD to tel Richard, no money by Monday morning, no more repairs!
That was that, he’d recruited 3 engineers in SA in this period, H Phillips in Swansea and 2 random ‘Out in sticks’ engineers to cover this area. It seems I was a ‘Stop Gap’, hense no setup on systems, no support, no anything bar angry customers and huge CDSL bills!
Ade 🙁
Re: Service Force in Wales
I should say Bugger; who let you in here?
Welcome to the club. We feel international now. Excuse Del as he is pseudo Welsh and is really from Stafford with a bit of the blarney.
Service Farce Wales. I did say at the beginning of this, “If he is allowed in, please kill this thread” Thankfully they didn’t because you have come out of it o.k. and hopefully I didn’t particularly slag you off. Mind you there was some good support from the other guys.
I had totally forgotten about it, but me being one of the ones that asked you to join our little enclave, I’m glad it wasn’t too damning. I mentioned shouting off a mountain because you are Welsh.
We have a habit in here of saying what we think, and then letting the victim of our rantings into the room. Martin was a case in point, but he got upset, then got difficult so he was put out to grass, and has been eating loco-weed ever since.
As I said you were very badly let down, and I was saddened by it all as it would have been good to have you as a Service Force associate.
At the end of the day though you probably ended up better off. They might not be organised, and the communication can be poor, but at least they are better than Connect.
No hard feelings I hope.
Alex
Re: Service Force in Wales
Of course not Alex 🙂
I laughed when I saw the thread, it was a dark day for me, but hey, it’s history! Lesson learnt! If ever approached by a big organisation again, get everything in place before accept calls 😉
Thanks for the nomination by the way, I had NO idea this forum was here, so you all keep deep dark secrets very well 😆
Adrian 🙂
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