Siemens WM14S496GB/07 Varioperfect IQ500.

[Bellybumble]

My Ebac washing machine was refunded after months of issues and poor customer service (will discuss later if you’re interested). I’ve now purchased a second-hand washer (ultra cheap), as per the title. The previous owner had been using the machine and fiddling about by opening it with a fork, because the door handle had broken weeks before. I thought the door handle would be an easy fix, but I now think they have also caused additional damage to either the inner door frame and/or the door hook with their forking around. The inner door frame has a recessed section to encase the bottom of the door hook and another partial recess for the top hook, but the plastic is broken here. The door hook spring also doesn’t fit within its recess properly, so may also be forked. Does anybody have any help they could offer please?

I am also looking to potentially purchase the door hook/latch please, as it’s out of stock (as below). I have found the inner door frame on the parts section on this website. Thank you in advance!
Siemens WM14S496GB/07 Door Hook / Catch | BuySpares

[electrofix]

catch seems no problem but door frame for your model does not seem to be listed as a spare

Dave

E-Nr service assistant for home appliances | Siemens Home (bsh-group.com)

[Bellybumble]

Thanks Electrofix. I found this on Whitegoods parts and my model is listed, I thought this was the right one?

00747538 Washing Machine Inner Door Frame (ukwhitegoods.co.uk)

[electrofix]

Bellybumble wrote:Thanks Electrofix. I found this on Whitegoods parts and my model is listed, I thought this was the right one?

00747538 Washing Machine Inner Door Frame (ukwhitegoods.co.uk)

door frame is listed for models
WM14S496GB/38, WM14S496GB/45, WM14S496GB/50, WM14S496GB/54, WM14S496GB/57

but not
WM14S496GB/07

it might fit but you cant be at all certain

Dave

[kaibart]

Which parts do you need in drawing

[kaibart]

This model looks like a complete door I’m afraid

[Bellybumble]

kaibart wrote:Which parts do you need in drawing

Sadly, it looks as if it is the complete door, as the part I need does not have it’s own separate code on your drawing. It’s the part nearest to the door latch.

[kaibart]

Its an expensive door too I never know why they do this

[Bellybumble]

electrofix wrote:

door frame is listed for models
WM14S496GB/38, WM14S496GB/45, WM14S496GB/50, WM14S496GB/54, WM14S496GB/57

but not
WM14S496GB/07

it might fit but you cant be at all certain

Dave

Of course! You are right, I did a search and it was only partial matches found, thank you.

[Bellybumble]

Would it be worth trying the inner frame that electrofix pointed out fits some other WM14S496GB washers listed and return it if not suitable? Is that even an acceptable or worthwhile thing to do? Or just ditch the £20 machine that I originally thought would last me a good few years! [IMG2=JSON]{“data-align”:”none”,”data-size”:”full”,”src”:”https://www.ukwhitegoods.co.uk/forums/core/core/images/smilies/icon_neutral.gif”}[/IMG2]

[electrofix]

ok we need to try and figure out why and what is not working

does the inner door look badly damaged and the same question of the hook ?

Dave

[Bellybumble]

electrofix wrote: ok we need to try and figure out why and what is not working

does the inner door look badly damaged and the same question of the hook ?

Dave

So, the inner frame (looks to me lightly?) damaged, as the top seating recess where the hook would be positioned has snapped (metal parts on plastic, why???). The spring has also been grinding away at the plastic too, near to where it would be positioned. I just cannot get the hook to stay in place as I try to re-fasten all of the door screws (and believe me, I have tried!).

The hook though looks pretty much OK,now that I have been able to compare it with a model shown on the net.

Would pictures help? My daughter has an OK ‘phone camera? Thank you for everybody’s help, it is much appreciated!

[Bellybumble]

[Bellybumble]

Hook

[electrofix]

pictures may help but site need all pics to be under 2Mb otherwise it will reject.

you can host them on another site and post public links

Dave

[Author]

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