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This has been asked about a fair bit and on talking to the guys this morning I realised that many people were operating without standard T&Cs.
TBH, in the world we live in these days, this is essential and I would suggest that you get these printed, after you alter them for your own business, on the back of your job sheets or suchlike. It will offer you an enormous amount of protection when things go wrong.
Note: I didn’t say if, I said when.
That’s because over the years I’ve learned that they will go wrong at some point and, if you don’t cover yourself in advance you only have yourself to blame. An hour or so now and free advice could save you hundreds or even thousands of pounds down the track. This is even more important where you do contract work.
I would also like to thank Jackal hugely for his advice, help and assistance in doing this for you guys. As ever, he’s been a top gent and done work on this completely FOC for us and steered this in the right direction so that, when you have a problem, you’ve got more than just a fighting chance.
Once you’ve had some time to digest this and I have time to type it out, I’ll give you some real world examples (with all names and faces removed ;)) of how you would apply certain conditions in your T&Cs to save you cash or get back money you’re owed that, otherwise, you wouldn’t have a hope in hell of ever seeing again.
These were obviously written for ISE and have been added to, altered, amended as we learned and the law changes or whatever. If there’s an update then I will try to remember to update and advice here as well.
You will have to take out the “ISE” and insert your own business name but, asides from that you should be good to go.
It’s saved as a Word document.
K.
Re: Standard Terms & Conditions Of Sale
File won’t open for me. 🙁
I am using Office 97 but I did try it with Open Office 3.2 as well.
Jim.
Re: Standard Terms & Conditions Of Sale
😕
Tried it on OOo, Word and Pages here and it’s fine.
Emailed it to you though as an actual email. 😉
K.
Re: Standard Terms & Conditions Of Sale
The attachment has a pdf icon in your first post. 😕 It downloads as a Word.doc but won’t open.
Got the e-mail but its a bit messy, it has all the html type formatting on every line. 🙁
Re: Standard Terms & Conditions Of Sale
Copied from Word!
Now sent in Word.
Have I mentioned lately how much I dislike MS software? 😉
K.
Re: Standard Terms & Conditions Of Sale
I tried to copy and paste all of the e-mail into Word, it filled 10 pages. :eeek:
Re: Standard Terms & Conditions Of Sale
I will need ‘micro print’, never mind small print to get that on the back of my invoices. 😀
Re: Standard Terms & Conditions Of Sale
Yup, idea is that it covers you so it need to be that way.
I’m getting paper from the printer with it on, then print the job on the front.
But all about T&Cs from Eddie Izzard…
[youtube:1y22uj3e]http://www.youtube.com/watch?v=lbvwZ4LWeEc[/youtube:1y22uj3e]
K.
Re: Standard Terms & Conditions Of Sale
As I don’t sell or deliver new appliances I should be able to edit it down so that it fits on one Daily Telegraph sized page. 😀
Thank you to Carl for his valuable input. 8)
Jim.
Re: Standard Terms & Conditions Of Sale
Have we all had a read?
Apparently not but, here’s the bits that you need to be aware of that WILL help you almost immediately..
Clause 5 – Reservation Of Title
Sometimes this is known as Retention Of Title as well.
Essentially what this says, in short, is that until you are paid in full for any goods supplied that you own them.
In practise this doesn’t do you much good in terms of spares fitted as you have to be able to remove them without causing damaged and such. But, where you supply appliances it is incredibly useful indeed as, even if a payment bounces or is withheld then the goods still belong to you.
Where you supply to other businesses, like landlords and so on, this is often very useful indeed.
But, to apply you must supply the T&Cs upfront.
Next one I’ll explain which, is just sheer genius on the part of Jackal, in the next instalment.
K.
Re: Standard Terms & Conditions Of Sale
Hi Ken
T&C’s Downloads but wont open, Adobe doesn’t recognise it.
Any suggestions?Re: Standard Terms & Conditions Of Sale
Remind me tomorrow Steve and I’ll send you it in Word if Jim doesn’t beat me to it.
K.
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