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Re: THE THINGS CUSTOMERS SAY ?
The most common ‘first words’ from customers on answering the doorbell is….
“Are you OK with dogs?”
(Martin’s thoughts : “I’m not a friggin’ Vet lady, I’ve come to fix the washing machine!”)
Re: THE THINGS CUSTOMERS SAY ?
I’m surprised no-one’s mentioned that all time classic line from the customer…
“But it’s only just out of warranty it shouldn’t have gone wrong, surely this isn’t right…”
Whilst looking at the rating plate you note that the serial number indicates the machine was produced four or more years ago. 🙄
Or the classic, “oh I bought it about this time last year and I can’t find the reciept, but it’s still under warranty.”
Jaded, no, not me. 😉
K.
Re: THE THINGS CUSTOMERS SAY ?
Customer in a new Barratt house is kicking off cos the cooker is tripping all the electrics and she wants a new cooker.
Quick inspection reveals a mouse laid accross the terminal block.
“We don’t have mice,what’s a mouse doing in there?”“Frying missus”
Silence………
“Been doing this job all your life then?”
“Not yet Missus”
Priceless
Steve
Re: THE THINGS CUSTOMERS SAY ?
Another favourite from them is when you have had a shit day loads of traffic, nothing gone right after 6, you knock on last customer and the response warms your heart.
“What time do you call this?”
“6.30 “
“Ive waited in all day for you”
“Im sorry, I will go and get the office to arrange another day if it isnt convenient, bye”
“No no, you are here now”Nice as pie after that, works every time 😉
Greg
Re: THE THINGS CUSTOMERS SAY ?
This is a things customers do:
Had to go & repair a microwave today. Pulled out the oven from cubby hole. Missus cleans up cubby hole whilst I’m struggling to unplug it & pull it out.
Then, I get the top off & before I can anything, she sprays a cleaner all over the magnetron & transformer (fortunetly not plugged in). So, I said (maybe stupidly) ‘why did you do that? reply – well the the bits inside looked dirty – I thought I would clean them before you fixed it 😀
Microwave now in my workshop awaiting parts.
Re: THE THINGS CUSTOMERS SAY ?
get into the house and customer says …
“how long have you been fixing washers then?”
me ” thirteen years now”
her “the other guy in the paper says he’s got thirty years experience”.
me ” hey thats great; if you’ve got a thirty year old washer.”
Re: THE THINGS CUSTOMERS SAY ?
keithwilliams wrote:get into the house and customer says …
“how long have you been fixing washers then?”
me ” thirteen years now”
her “the other guy in the paper says he’s got thirty years experience”.
me ” hey thats great; if you’ve got a thirty year old washer.”
You really can’t beat some of the things customers say, There’s some classics in here!(10,000th post in General Trade 😯 )
Re: THE THINGS CUSTOMERS SAY ?
Customer “I would never go to Comet or Currys, they don’t want to know when I got a problem”.
A daily occurence Im afraid, in a nutshell, “too big to care”, now what a slogan 😀Greg
Re: THE THINGS CUSTOMERS SAY ?
We often get customers ring in and say ” is it ready yet ? ”
is what ready we say, my vacuum cleaner of course ! , well if you give me a clue who you are I would have a much better chance of advising you.It ceases to amaze me that they think we only have 1 customer and that we would know straightaway who they are !
or another, I ordered a part last week have you got it !
what about the customers who come in and want a part which is not a regular item. After much searching you manage to find this part which is 80p ! Other customers in shop, telephones ringing and you have had to break off from a repair in progress in the workshop. Having located this item you place it on the counter and tell them the price.
How much ! Oh I will have to go and get some more money and come back ! ugh, contorted face, holding back the insult that should rightly come, getting a grip of yourself you ask that other customer who has been waiting , Can I help you Madam.
Re: THE THINGS CUSTOMERS SAY ?
Customer comes in to buy a part.
My Wife goes out to the front desk, and he looks right through her towards me at the back end of the office. Says to her, “I wan’t him to serve me, because I wan’t a part”. She told him she had been doing the job for years, and knew exactly what he wanted as he had put the old one on the counter.
No, he insisted. She looked at the part, told him “Not all women are useless”, went into the storeroom, and slammed the replacement part on the counter. His face was a picture.
Another one, customer comes in and sees a Female assistant, puts a part on the desk and asks if we have one. She looks at it, realises it is a valve, but doesn’t recognise it. Asks for model number, and get a reply that she is a dippy tart, and he demands to be served by a man.
I go out there with the view or ordering him off the premises, but intrigue gets the better of me. I look at the item, and the same as her, fail to recognise it. I ask what is it from, and he starts to berate the lot of us, and we are useless, and “what sort of company are you”? Then he tells me it is from a Potterton Boiler, and we should have recognised it. I tell him had he bothered the read the signs outside, he would have recognised he was in the wrong place altogether. Spun on his heels told me I was Effing useless and slammed the door on his way out. I hope he could hear our laughter as he went to his car.
Alex
Re: THE THINGS CUSTOMERS SAY ?
couldn’t wait to post this one.
this weekend a regular customer on the answering machine three times begging me to go and fix her dishwasher.(i don’t do weekends so i ignored it).
7.30 this morning she’s on the phone wondering if i got her messages. i said i did. she again begged me to fit her into an already full day so i gave in.turned up at agreed time, she nearly hugged me when she opened the door. i laid it on a bit… chocolate biscuits with the coffee etc. she kept going on about how life had been hell that weekend with no dishwasher and did i think i could fix it.
it was a whirlpool which had blown off the spray supply pipe so of course i could.
i barely got the base plate off when her phone rang. it was the husband making sure i’d arrived.
five minutes later he was on again asking if i thought i could fix it.
seriously not five minutes after that he phoned her again saying….and i quote…
tell keith that if he can’t fix it he must get us another machine as soon as possible because it can’t go on, it’s ridiculous , i’m sick of us having to live like savages.
i honestly think that if there ever is a prize in this section, it’s got to be up there with the best.
Re: THE THINGS CUSTOMERS SAY ?
My all time favourite was from a while back when I was with Hoover. The most common problem we got was the drain pump getting blocked/seized on washing machines. I got called to a machine owned by this lady, she was eighty years old at least. Struggled to get the machine out of this little cupboard and got it drained off, tipped it back, sump hose off into pot, pinky into pump and felt what I thought was an elastic band, used long-nosed pliers and pulled out a french letter!! ‘wait till I see my Grand-Daughter ‘ she said, ‘aye right hen’ I said.
Re: THE THINGS CUSTOMERS SAY ?
6 year old Bosch washing machine with worn out brushes. Customer furious that it should have broken down after only 6 years. Her blindingly misguided comment…”I thought Bosch were meant to last? After all the machine only does one load a day!”
As she muttered on about it, I did a quick calculation and pointed out that in that time she had completed approximately 2,190 washloads (average weight per wash 4 kg) therefore had washed around 8.7 metric tons of washing. Not bad for a little pair of carbon brushes eh?, I said. 😉
Her reply……..”Why don’t they make them bigger then?”
:rolls:
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