UK Whitegoods

[Lawrence]

Re: UK Whitegoods

sumphose wrote: Customers on the whole accept the poor quality of their appliance, the only exceptions i find, are the customers who buy expensive and find after only a few years they need a repair.

Sorry Sumphose but every Servis Job I go to I get the same comment “the m/c is only 2,3,4,5,6……….mths old (Dependant on model)” then when you get talking to them its a Miller brothers special £239.00,Or a Makro offer or from currys and so it goes on .
In my experience customers buy a product and rightly or wrongly expect it to last ,but this did set me thinking how many people buy by Brand and how many people buy on price ?
Just a pointer I have recently bought a digital camera I read a lot of reviews and compared this with the options I required and came up with a Fuji I then searched for the best price ,All this despite having a faithful old Canon for years .
Her Indoors has just added who buys the m/c for its options ,How often have we heard If I had known that when I bought it…..
And so it goes on

Regards from freezing suffolk
Lawrence

[kwatt]

Yeah Lawrence we get that constantly as well. Irrepective of the price of the appliance the customers seem to have the expectation that it will go for a number of years without breaking.

Whilst we all know they do go wrong regardless of the price of it, several calls or major failures like bearings inside a year does cast a poor light on the machine.

K.

[eastlmark]

Re: UK Whitegoods

what about giving the person who started a thread, the option of deleting it. Often tech and spares enquiries are there clogging it up long after a solution is found. I use other PHP forums where this is possible.
Mark

[kwatt]

Well I thought about that Mark but decided against it, same with auto-pruning as a lot of the stuff, especially tech info and fault codes, are better left there and will hopefully build into a vast searchable knowledge base.

Allowing users to delete could compromise that and really it’s that much extra in the database. So it made sense not to allow those options although I may manually trim some stuff eventually.

K.

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