Unpaid customer invoices

[Martin]

Re: Unpaid customer invoices

Jonah wrote:I have got so fed up with this problem that I do not even attend a cash call now without the customer supplying a valid credit or debit card details so we can authorise it before we even go there,

Dave,

Please can you explain the need for this and indeed how on earth do you get a potential new customer to give their credit card details over like that 😕

Surely accepting cheques with Bankers Card is far cheaper in terms of bank charges, than any Credit Card transaction anyway ❓

Martin

[Jonah]

Re: Unpaid customer invoices

Martin,

It’s not a problem, we don’t take any payment from the card untill work is complete we only authorise it, same as when you book a Hotel room etc over the phone, it’s easier than cheques as going to the Bank in the centre of town is a nightmare and I don’t mind paying a little extra for credit cards, debit cards arn’t to bad about the same cost as paying in a cheque, we just find it more secure for us and the customer, we have a mobile PDQ terminal and the card is entered on site in front of the customer and they enter they PIN number into it the same as a shop transaction, quick and easy and no ‘rubber’cheques, it obviously costs us to do this but I prefer the convenience of it and the extra cost is just added to our charges, our profit margin stays the same.

cheers

Dave

[Martin]

Re: Unpaid customer invoices

Dave,

Thanks for that, I see now what you mean, whereas in your first statement it read that you took the card details BEFORE you got to the customers house.

Jonah wrote:so we can authorise it before we even go there,

Whereas what you actually meant was before you completed the repair, ah! now I get it, nice one 😉

Now, on the Mobile PDQ thing if I may, I personally enquired with Lloyds TSB over these gizmo’s and they want about £700 plus for one of these gadgets AND a cellphone subscription on the Orange network to action it. I can’t remember the detail right now but it meant an investment up front of about £800 before you even started. Then they wanted 3.5{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} interest on all transactions after that. Call me stupid, but I figured they were taking the pi** ?

I will continue with my Paper Voucher system I reckon for a while and keep my money safe, and ******!!!?? to the bank :lol2:

Martin

[Jonah]

Re: Unpaid customer invoices

I got our PDQ through Barclay Merchant, could have bought it for about £600 I think, but I pay monthly for it a bit like a mobile phone, I know the cost is quite high at about £30 a month but it saves me a lot of hassle which I think outweighs the cost for me, with Chip and PIN coming in on Jan 1st i think customers will get used to using this system more and will feel a lot more comfortable about it.

I don’t get many problems, only the occasional shall I say older customer who finds it difficult to understand electronic payments, anything that saves me time and hassle is a bonus for me.

Cheers

Dave

[kwatt]

Re: Unpaid customer invoices

Jonah wrote:I don’t get many problems, only the occasional shall I say older customer who finds it difficult to understand electronic payments, anything that saves me time and hassle is a bonus for me.

Like Martin! :rotfl:

Sorry Martin, I just couldn’t resist it. 😉

K.

[Martin]

Re: Unpaid customer invoices

kwatt wrote:Sorry Martin, I just couldn’t resist it. 😉

Listen you young pup :lesson: …this old dog is learning all the while…

……PDQ actually !!! :lol2:

Martin

[eastlmark]

Re: Unpaid customer invoices

eastlmark wrote:

Taff wrote:
Don’t prat about, give them one written warning and then issue a County Court Summons. This can be done on line at http://WWW.moneyclaim.gov.uk

I agree this is a very easy way of issueing a county court summons, far easier than filling in the form longhand and the cost is infact only £30.

After reading this post, I issued 3 court summons using this method and this week got a result on all three, all paid up and they paid the court fee’s without even having to go to court. OK they wont be my customers again but what the heck, I hope it has taught them a lesson as they were all just taking the p*** out of me and no doubt other tradesmen too. They were all only small amounts, total £180 the lot but why should they get away with it.
Will be using this again and recommend it.

[Dave_Conway]

Re: Unpaid customer invoices

I actually registered earlier this week with a view to digging out some old “unpaids”.

If it works that well Mark, it’ll be one of my Monday tasks 😉

Dave.

[Author]

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