Neff Integrated Dishwasher Model No. S5946X0GB/05

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  • #101107
    Mark Johnson
    Participant

    Hi,
    I have a Neff integrated dishwasher Model No. S5946X0GB/05 and it is about 20 years old.
    A while after starting it I heard the clunk of the detergent dispenser door opening and realised that prior to this there had not been the usual associated noises coming from the dishwasher – no draining sound, no sound of water being pumped around. So, I opened the door and I noticed that there was still water in the bottom of the machine. I removed the drain pump inspection cover to see if the impellor was impeded, but all seemed okay. I pressed the two buttons to reset the programmer, turned the power button off then on and selected the 65 degree wash.
    I heard the drain pump come on, then after a short while, I heard water flow into the machine, and the dispenser door, in due course, opens. The programme does not end (no end beeps) and when I open the appliance door to see what is going on, I notice that the water in the bottom is only tepid and not hot.
    I do wonder if, when I initially started the dishwasher(before I new there was a problem), whether the drain pump had run or not – I do recall the finished beeps sounding after the prior use and the load was clean!
    Is there a separate pump to the drain pump that is used during the wash cycle? Could this have failed and be the problem? Should I think that after 20 years of use that I’ve had a good run and just buy a new dishwasher?
    Thanks for any advice.
    Mark

    #483370
    electrofix
    Moderator

    yes there is a seperate wash pump

    could be broken wires in the door on a machine of that age

    or a failed wash pump

    Dave

    #483371
    Mark Johnson
    Participant

    Hi Dave,
    Thank you for your post.
    In your opinion, what would be my next course of action? I can’t see a wash pump on the UK Whitegoods site.
    Cheers,
    Mark

    #483372
    electrofix
    Moderator

    first action is to see if the pump is energised or not

    the wash pump on this unit is showing as not in stock from Neff but shows at £160 when in stock but it may be obsolete

    as for the heat in the dishwasher it must be plumbed to hot water as the heater on these units cant energise unless the main motor is running

    Dave

    #483373
    Mark Johnson
    Participant

    Tomorrow I’ll see if I can locate the wash pump by taking off the lower front panel (I guess it is not accessible from inside the washing chamber itself) and see if there is any current running to it.
    Though, £160 is a lot of money – is it worth trying to keep such an old model going?
    The dishwasher only has a cold feed – the water was warmer than the cold water that entered the machine, but nowhere near as hot as 65 degrees!
    Cheers,
    Mark

    #483374
    electrofix
    Moderator

    take right hand side off to access wash pump

    Dave

    #483375
    Mark Johnson
    Participant

    Okay.
    So, I can’t work on the appliance in situ – it has to come out from under the worktop?
    When you say right hand side, is this as you look at it from front?
    Sorry about the stupid questions!
    Mark

    #483376
    electrofix
    Moderator

    correct take right side off looking from front

    Dave

    #483377
    Mark Johnson
    Participant

    The cover is off and I can see the pump.
    There are fins on the rotor arm and when I tried to spin the motor it was stuck. With a bit more pressure the rotor started to turn in one direction, but not in the other. Then, again, with a bit more pressure the motor turns in the other direction. It now turns freely in both directions.
    I started the dishwasher on a 65 degree wash: the drain pump started, the water was let into the machine and then the wash pump sprung into life and, as I type, the programme is still running!
    What do you think?
    I think the bearings in the motor are warn and the pump is probably kaput.
    Mark

    #483378
    Mark Johnson
    Participant

    Update:
    Did not make it through wash programme, the pump has seized again.
    I cannot find the pump online. Does this mean it is the end for the dishwasher?

    #483379
    Mark Johnson
    Participant

    Hi Dave,

    The wash pump is, as you suggested might be the case, now obsolete and there is no suitable alternative.
    Can you recommend a manufacturer and model that would be a suitable replacement for the built-in slimline model that I have?
    I see John Lewis do a Neff S875HKX20G (£568) and a Bosch Serie 2 SPV2HKX39G (£449). Are they more or less the same? If possible I’d like to spend less, but I don’t want something that is useless. Though, I do not require something that is all singing and dancing.
    Would Siemens be the way to go?
    Thank you for all your help and advice so far.
    Cheers,

    Mark

    #483380
    andyjawa
    Participant

    At 20 yrs old the wash motor part number 00267738 £159.41 ( which is out of stock = that is Neff speak for obsolete, I reckon they hate to use the word obsolete due to company coporate image – usually C21st company BS ) has seeped water into its front bearing because the seal is worn out. Not surprised. Time, unless you can get a new motor complete and can physically replace the motor or the bearing and its seal, for a new dishwasher. I suggest you do NOT replace it with another Bosch/.Neff /Siemens as the quality is now poor – the heat pump heater fail which is common out of warranty which is why I stopped repairing them as they were flying back in my face typically out of the short practically useless trade warranties which is 3 months. Actually with dishwashers they are all poor, in my opinion, so you might as well 1) don`t bother and invest in bottles of washing up liquid or if that does not appeal to you ( which i`m sure it won`t! ) 2) buy a Curry`s essentials for around 200 quid and take pot luck since you will be taking pot luck at 500 quid in any case = better to lose 200 quids worth than 500 quids worth. Just my opinion.

    #483381
    electrofix
    Moderator

    Mark Johnson wrote:Hi Dave,

    The wash pump is, as you suggested might be the case, now obsolete and there is no suitable alternative.
    Can you recommend a manufacturer and model that would be a suitable replacement for the built-in slimline model that I have?
    I see John Lewis do a Neff S875HKX20G (£568) and a Bosch Serie 2 SPV2HKX39G (£449). Are they more or less the same? If possible I’d like to spend less, but I don’t want something that is useless. Though, I do not require something that is all singing and dancing.
    Would Siemens be the way to go?
    Thank you for all your help and advice so far.
    Cheers,

    Mark

    had a few of them where the wash pump had not gone but had a failed capacitor stopping it starting

    very cheap fix if that’s all it is

    you need to check if the pump is free and if yes is it being energized first

    Dave

    #483382
    Mark Johnson
    Participant

    Hi Guys,

    Dave, as I’ve said earlier – the bearings have gone. UK Whitegoods say the pump is obsolete and there is no suitable alternative.

    Andyjawa, is it really that clear cut? All dishwashers are as poor as each other? In the articles on UK Whitegoods, they say: ‘In short, if you want a dishwasher that will perform well, last a good few years without incident then be prepared to spend over £400 at least for a good one or, over £500 for an integrated one. Cheap integrated ones almost always come from China and go wrong… a lot!’

    This is why I was looking at the two Bosch and Neff models – is one better than the other?

    Miele seems to be the safe bet, but at £1200 an awful lot of money!

    I think I have less choice because I need a slimline integrated dishwasher.

    Thank you both for your time and opinions.

    Cheers, Mark

    #483383
    andyjawa
    Participant

    Andyjawa, is it really that clear cut? Yep, pretty much though you might get lucky.

    All dishwashers are as poor as each other? .As above so yes pretty well with caveats: Miele are the best built but still go wrong.

    In the articles on UK Whitegoods, they say: ‘In short, if you want a dishwasher that will perform well, last a good few years without incident then be prepared to spend over £400 at least for a good one or, over £500 for an integrated one. Not so in my view so I disagree with UK Whitegoods which is just fine. Most stuff as dishwashers in C21st are challenged and so that is my opinion of Bosch, Neff, Siemens Hotpoint, Indesit, the latest Beko and subsidiary brands, AEG, Zanussi. BUT THEY DO NOT ALL GO WRONG – BUT MANY REPEATINGLY DO which lost me money with no recourse. Miele are better BUT should it fail out of warranty you will be taken to the cleaners: 1st hour £150. 2nd hour £100 then a charge for every 6 mins – go and look it up – then plus very expensive parts if compared to the likes of Beko.

    True Chinese made Kenwood have a few common problems as the sump /outlet pump fractionally warps = a very slow leak = easily cured by using an Askoll pump seal which is 20{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} thicker.

    “Cheap integrated ones almost always come from China
    and go wrong… a lot! “.

    Where do you think most of these western European supplied parts come from whether freestanding or intergrated? Make a guess. Not a dishwasher but the Siemens free standing washer dryer is wholly made in China as discovered when I bought a new inlet valve for customer at a rip off price. And so that is why I suggested you consider a 200 odd quid Curry`s Essential ( the Chinese ones were more successful than the Vestel offerings – sometimes seen as a CDA brand AS dishwashers and in my view were simpler, easier to work on than Siemens / Bosch which are a total joke as are new Indesit / Hotpoints and most if not all those already listed above ). When I gave up dishwashers for good after 36 years in disgust thus thowing away 35{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of the business – best move I ever made – to concentrate on washing machines and cheaper tumble dryers, many of the C/essentials dishwashers I did previously go to repair only had minor problems – jammed drain pumps was the most common from memory, the trouble was although there are thousands around most either had them under an insurance ( so who really could know how many failed since that info is unobtainable ) or phoned up Currys out of warranty heard the cost of their callout, wet their knickers and so chucked them away and bought a Hotpoint which is like accidently sticking yours fingers in a bon fire but then coming back for more pain to do the exact thing again on purpose, which in-turn leads on to a whole different argument.

    If your argument is also about after sales buy a Bosch or a Neff or Siemens they have the best spares sites in the trade whereas with a Currys own brand you are totally at their whims of mercy

    Just because something is made in China does not make it good OR, you can say, just because it is made in China does not make it bad BUT parts do have a habit of disappearing and going obsolete at a drop of a hat or a very long wait ( same with Lg and Samsung stuff.) Its a big place as you know with 100`s of appliance companies or a least brands of which not all end up in Blighty, so that is 100s more than last man standing English made Ebac ( who do not make dishwashers – no that daft! ) since the Brits over the last 50 years have screwed the whole thing up…….as expected……as China no doubt will and that will be expected too one day, perhaps tomorrow?

    This is why I was looking at the two Bosch and Neff models – is one better than the other?

    Basically the same machines with the same grade of parts with the same degrees of potential grief but with different styling to appeal to innate snobbery but on the plus side both have a great after sales spare part set-up.

    Confused? Join the club!

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