Samsung WF8602NGW/XEU Washing Machine

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  • #103353
    qb
    Participant

    12 year old washing machine has developed a clunk accompanied by lateral movement during spin cycle when going onto high speed – 2 minutes on countdown.. Stopped the cycle and had a pull/push. Whole drum/tub moves around 25 mm when pushed hard axially. Around 10mm sideways movement at front edge of drum. No sign of any water leakage.

    Thanks in advance for any help.

    #492825
    electrofix
    Moderator

    not sure what you mean by axially
    but

    any movement of that magnitude is too much. a few mill back and forward is ok

    if its up and down when you push on it its only one of 2 things.
    bearing gone in which case it will make one hell of a racket or spider which means one of the legs of the 3 legged spider has snapped

    Dave

    #492826
    qb
    Participant

    Thanks for the reply Dave.

    Axially – along the axis of rotation, so pushing straight onto the centre of the back of the drum,. WIth the lid off, it looks like all the movement is the whole drum/tub assembly. There’s not a lot of up/down movement.

    I’ve had a look inside and the only thing I can see that looks suspicious is the shock absorbers.

    There’s a bit of red grease about that doesn’t look right, though this is the first time I’ve seen this type of shock absorber, so not sure what to expect. Our last washing machine was a mid 80s Servis, and the shocks in it were pukka hydraulic units.

    #492827
    electrofix
    Moderator

    are you talking about just the inner drum but the outer drum stays still

    or both drum which would be quite normal

    Dave

    #492828
    qb
    Participant

    Yes. Inner and outer seem to be moving together, so hopefully that rules out bearings and/or spider.

    #492829
    electrofix
    Moderator

    thats normal then

    make sure the shock absorbers are ok as the clunk may be a side to side movement

    also check all counterbalance weights are secure

    Dave

    #492830
    qb
    Participant

    I’ll order a pair of shocks and hopefully that’ll do the trick. The red grease on the surface probably tells all.

    Any recommendations for a supplier/brand? There seems to be a huge number of different makes and I’ve no experience of these things so would appreciate any guidance you can offer.

    #492831
    electrofix
    Moderator

    as far as i can see the part no should be

    DC66-00343H

    but check yourself as I am relying on other people for the info

    Dave

    #492832
    qb
    Participant

    Pretty sure that’s the number I found.

    The problem I’m having is deciding on which supplier to go with as there are so many offering simuilar shocks – I’d assume all sourced from China.

    Any pointers as to who’s reliable offering decent quality?

    #492833
    electrofix
    Moderator

    you could ask the site shop

    https://store.ukwhitegoods.co.uk/

    Dave

    #492834
    qb
    Participant

    Thanks. Sadly none in the shop are compatible.

    #492835
    electrofix
    Moderator

    did you ask?

    the website does not have direct connection to samsung. someone has to look up the model to get part no and add it web listings. this means one of those may fit but its not been updated

    Dave

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