What would you do?

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  • May 30, 2025 at 9:42 am #103382
    cornwell40
    Participant

    Customer has rung to say a Blomberg integ fridge freezer has failed for the third time. We installed it last September. Waiting for an uplift but as for the installation it’s upstairs in a block and a pain to get in. Whether she wants another Blomberg or other make, would we charge for the installation?

    May 30, 2025 at 10:03 am #492941
    kwatt
    Keymaster

    Oh that’s a tough one. Depends on how much you value the customer I suppose but also, technically and morally you should probably do it FOC.

    K.

    May 30, 2025 at 5:24 pm #492942
    Lawrence
    Participant

    Its not the customers fault so why should she pay, but then its not your fault so why should you pay, personally I would do the install from a customer retention perspective as then you are the good guy.

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