No, we can’t tell then blow-by-blow how to do it, if nothing else it could do us out a job! 🙂
Best just to leave them to their own devices at times and to call in someone that knows what they’re doing especially when, as seems the case here, the guy doesn’t have the skill to do it.
the worry isn’t so much the one you help in the first instance, it’s the 700th person that reads it, has a go and subsequently injures themselves. That’s why we try not to go too far with the info and keep it in “broad strokes”.
K.