Hotpoint WD420P Washer Dryer

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  • November 17, 2005 at 7:53 pm #13397
    ipoole
    Participant

    Hotpoint WD420P Washer Dryer approx 15months old. The customer complains that the clothes come out of the dryer hot but not dry. I`ve checked everything – fan, stats, element, valve, blockages, air flow and it all appears to be OK, and yet the customer still maintains that it isn`t drying properly. Any ideas anyone?

    November 17, 2005 at 9:01 pm #154653
    leavemetogetonwithit
    Participant

    Re: Hotpoint WD420P Washer Dryer

    May be customer is comparing dryer performance to that of a seperate dryer being not in the habit of using a combo. ❓ Maybe putting in full load ❓
    Mike.

    November 17, 2005 at 9:36 pm #154654
    ipoole
    Participant

    Re: Hotpoint WD420P Washer Dryer

    Hi Mike. I`ve suggested both of those to the customer and the answer was no on both – Ian

    November 17, 2005 at 9:52 pm #154655
    mike412
    Participant

    Re: Hotpoint WD420P Washer Dryer

    I HAD THIS PROBLEM A WHILE BACK, TURNED OUT TO BE INTERMITTANT PUMP- DIDNT LIKE THE HOT WATER.
    MIKE.

    November 18, 2005 at 12:03 am #154656
    Penguin45
    Participant

    Re: Hotpoint WD420P Washer Dryer

    What hot water? This’d be an issue at the end of the wash programme, not drying.

    Chris.

    November 18, 2005 at 12:09 am #154657
    gegsy
    Participant

    Re: Hotpoint WD420P Washer Dryer

    Sounds like hot and cold fill hoses wrong way round. Ask if she has had appliance extracted for some reason.

    Greg

    November 18, 2005 at 7:55 am #154658
    walnut
    Participant

    Re: Hotpoint WD420P Washer Dryer

    Spent many an hour trying to suss this problem out in the past.
    most of the time it was the pump.
    On the dryer mode the pump is working more often. this would cause a tired pump to stall, the condensing water then fills up into the bottom of the drum wetting the clothes.

    November 18, 2005 at 8:39 am #154659
    ipoole
    Participant

    Re: Hotpoint WD420P Washer Dryer

    Hi everyone – thanks for your replies. I`m going to replace the pump – I`ll let you know the result in a couple of days – Ian

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