Hotpoint WD420P Washer Dryer

[ipoole]

Hotpoint WD420P Washer Dryer approx 15months old. The customer complains that the clothes come out of the dryer hot but not dry. I`ve checked everything – fan, stats, element, valve, blockages, air flow and it all appears to be OK, and yet the customer still maintains that it isn`t drying properly. Any ideas anyone?

[leavemetogetonwithit]

Re: Hotpoint WD420P Washer Dryer

May be customer is comparing dryer performance to that of a seperate dryer being not in the habit of using a combo. ❓ Maybe putting in full load ❓
Mike.

[ipoole]

Re: Hotpoint WD420P Washer Dryer

Hi Mike. I`ve suggested both of those to the customer and the answer was no on both – Ian

[mike412]

Re: Hotpoint WD420P Washer Dryer

I HAD THIS PROBLEM A WHILE BACK, TURNED OUT TO BE INTERMITTANT PUMP- DIDNT LIKE THE HOT WATER.
MIKE.

[Penguin45]

Re: Hotpoint WD420P Washer Dryer

What hot water? This’d be an issue at the end of the wash programme, not drying.

Chris.

[gegsy]

Re: Hotpoint WD420P Washer Dryer

Sounds like hot and cold fill hoses wrong way round. Ask if she has had appliance extracted for some reason.

Greg

[walnut]

Re: Hotpoint WD420P Washer Dryer

Spent many an hour trying to suss this problem out in the past.
most of the time it was the pump.
On the dryer mode the pump is working more often. this would cause a tired pump to stall, the condensing water then fills up into the bottom of the drum wetting the clothes.

[ipoole]

Re: Hotpoint WD420P Washer Dryer

Hi everyone – thanks for your replies. I`m going to replace the pump – I`ll let you know the result in a couple of days – Ian

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