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Customer complains that she cannot set Quick Wash.
This is the second telephone query I have had regarding this problem. The first one was just after install and I managed to talk the customer through the sequence to press & hold Start button, then release, then press & hold again. I have found that this is required to clear the memory and she tried that and was able to select Quick Wash. I suspect she had tried to select it after starting the cycle.
However I am not to sure about this one that has phoned me today, I have asked her to contact the phone number on the ISE card I left but it will take some time to educate people who have been used to ringing me for over 25 years and getting a rapid response. 😉
This one has been in since the 4th April and she has used the Quick Wash often. She nows says she cannot select it even after leaving the machine overnight. When she rang the machine was in use so she was unable to try the double pause then cancel routine I suggested.
Hopefully this will do the trick, if not expect a call from a Mrs Phipps, from Royton.
Jim.
Amazingly I picked up the phone when I was in the office this afternoon, lo and behold, Mrs Philips! I have to say my thoughts were, what program, what sequence of events and I started to talk to her on that.
Then she told me she was in OL2 and I thought, ah well, Jim’s already done this then! 😆
Sean has a test sheet he made up Jim, I’ve lost it in the PC debacle I had the other week but if you ask I’m sure he’ll send you a copy to check it out with. I’d seriously doubt it was a “fault” though in all honesty, but worth checking just in case.
K.
Re: Quick Wash fault
Went through all the possibles on the phone, she is fairly savvy and insists she was trying to set Quick Wash, on a normal 40° cottons wash as she has done several times before.
I have provisionally arranged to call on Monday afternoon but insisted that she contact ISE HQ first.
NB Ken, its Mrs Phipps. 🙂Test sheet would be most helpful.
I’ve asked Sean to send you one over Jim.
If the customer is correct then this is most odd and I really want to know what’s happening, even if it is a customer error so that we can advise correctly if it happens again. It probably will if it is as if one can do it wrong… 😉
K.
Re: Quick Wash fault
No contact from Mrs Phipps, she promised to try my suggestions to clear the memory and get back to me if it worked.
Have I got the ‘official’ go ahead to call tomorrow afternoon. 😉
Re: Quick Wash fault
iadom wrote:Went through all the possibles on the phone, she is fairly savvy and insists she was trying to set Quick Wash, on a normal 40° cottons wash as she has done several times before.
I have also come across this fault. 😯
Normal cottons, 40 degrees and the quick wash wouldn’t set? Now unfortunately I tried several times to ‘reset’ the machine holding in the S/P/C button to no avail, it would not come on. In the end I set the machine to carry out a drain only programme, let it complete that cycle fully before trying again….it worked!
What is so very odd about this is that it only ever did this once ??? Have done loads on 40 degree cottons quick washes since…. 🙄
Now I reckon calling and inspecting the machine will reveal nothing I suspect? Far better to call when (and if) the fault returns, then call and puzzle over it as I did 😉
Re: Quick Wash fault
Panic over, being one of my more considerate customers she didn’t want to ring on a Sunday 🙂 .
She has just rung to say that she has managed to clear the problem and can now set Quick Wash again. I did mention that this was the second such complaint, in the first instance I assumed it was due to the customer only having had the machine a day or so and not being familiar with the machine.
In the second instance I realised that the customer had done something to cause this. She is not sure what she has done, I suspect trying to set Quick Wash after pressing Start button, but that is pure speculation unless we can replicate this on test.
In both cases I advised them to switch on, press SPC button to start the machine then press and hold SPC until the lights go out, switch off then back on, press and hold SPC button until lights go out again. This does seem to have cleared the fault but again I could be completely wide of the mark with this. 😕 ❓
Re: Quick Wash fault
I could be wrong but it is my feeling is that the electronics tries to remember the last program somtimes. It is only a suggestion but always allow the door interlock to release after cancelling a program and then select the programe and all the required options before pressing the start button again.
Also be aware that the controller has a program lock option via two buttons that again will retain the original setting if the program has only been paused rather than cancelled to the point of the door lock being released.
I will get this confirmed and get back to you.
Sean
Re: Quick Wash fault
Del wrote:I could be wrong but it is my feeling is that the electronics tries to remember the last program somtimes. It is only a suggestion but always allow the door interlock to release after cancelling a program and then select the programe and all the required options before pressing the start button again.
This wouldn’t account for the fact that Mrs Phipps left the machine overnight but was still unable to select Quick Wash the following day though Sean.
Re: Quick Wash fault
Hi
Below in blue is an extract from an e-mail that I recieved from the Tech department of the manufacturers. in addition, if you refer to the programe discription sheet in the manual, it states that quick wash is only available with six programes i.e. cottons & synthetics.
Information attached as promised. This was extracted from the draft user guide for your product. Regarding the other issue, which I have tried to replicate here, if a program does not finish (the machine is switched off etc) then it must be cancelled before a new program is selected, as it is held in memory even after powering off.
I would also check with Mrs Phipps if she actually cancelled the previous programe and allowed the door lock to release before reselecting the new programe along with the required options before pressing the start button again.
HTH
Sean
Re: Quick Wash fault
This one was being used on a Cottons programme, customer was aware of restrictions on use of Quick Wash. That info would possibly explain the reason for my Press & Hold SPC button twice tactic eventually clearing the problem.
Will see if it crops up again.
Jim.
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