Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer problem

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  • #27440
    Iain001
    Participant

    I recently purchased a Zanussi ZWD 1662 W washer/ dryer from Comets as a replacement from my trusty old Hoover wdm150 which had recently had bearing failure (although a very good reliable machine up to then). I chose this model as it had timed drying as opposed to sensor drying, and I had previously had problems with sensor drying (a long story which I wont go into here).
    The first load completed washing and I then set it for an hours drying. After 45 minutes the dryer turned off and the clothes still being damp I restarted the dryer for another hour, but after 15 minutes it turned off again. I restarted it again, but this time watched the time left counter only to find that once the pump started after the first 5 minutes or so the timer started counting down rapidly at 20 second intervals instead of 1 minute intervals, the time reached about 28 minutes left (after about just 15 minutes) and then the counter jumped to zero and the machine switched off. I decided to follow this up with putting more wet items into the dryer to see if the drying cycle would then last longer, but again it switched off after just 15 minutes. I called out an engineer who confirmed there was a fault, although no fault code was found. I went back to comets who then sent out a replacement machine of the same model. Once the replacement machine was installed I put it onto a drying cycle for exactly the same problem to occur. It would run for 45 minutes on the first cycle and then only for around 15 minutes on subsequent cycles until it had completely cooled down again, no matter how long I set the timer for. I got another engineer out who confirmed there was a fault, but again, no fault code. Again, I went back to comets and requested that the exchange machine be a different model this time, I paid the extra and purchased an AEG Lavamat Turbo 16830 which comets assured me I would have no problem with, I got it home, installed and ran a wash cycle followed by a drying cycle. I set the dryer for sensor dry which this machine has but the clothes came out quite damp after it finished at around 45 minutes so I then switched it to timer dry and set it for an hour, but 15 minutes later it switched off. I switched it back on again and to my disbelief as I watched the timer it started counting down at 20 second intervals instead of 1 minute intervals as soon as the pump started, it reached around 28 minutes remaining then the timer jumped to zero and the machine switched off.
    I could not believe that for a 3rd time (and with a different machine) I was again getting exactly the same problem The wash cycle works fine, this problem only occurs when drying.
    I contacted AEG who told me that this problem should not occur and that If I set the machine for timed dry then it shoud stay switched on for that length of time and that there was obviously a fault. (I was also previously told that by Zanussi)
    Again I called out the engineer who by now was finding it hard to believe that I could get 3 machines displaying exactly the same problem, but on this occasion actually witnessed the machine count down rapidly and switch off before the time had ended, and so started looking for an installation issue which he could not find. The water pressure is fine and it was suggested that I should get our power checked. I have now had this done and our power is fine.
    I am at my wits end. I know washer/ dryers are not the best option, but unfortunately it is our only option as we have no space at all and we need a dryer as our son has an enuresis problem.
    We have now been over 2 months without a working washer/ dryer in our house 🙁 🙁 🙁

    #214019
    macmini
    Participant

    Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro

    AEG and Zanussi are both Electrolux.

    The electronics will be pretty much identical.

    It’s very strange that you’d have this fault on 3 machines though.

    #214020
    dpm
    Participant

    Some questions:

    Is in the kitchen or a garage?
    Which setting did your try for sensor-dry?
    And are you using the cotton or synthetic drying cycle?

    I’ve got a 1480 (basically the same machine) and I’d tend to say you shouldn’t expect perfect drying in only an hour anyway…

    #214021
    Kentish
    Participant

    Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro

    How about the drain hose? Is the end submerged causing syphoning back into the machine? Is it connected to a sink trap that’s blocked? Is it connected to an anti flow back valve that’s blocked with fluff and crud at the flow back valve?

    Looking at the times involved, and the fact that’s it’s the third machine with exactly the same fault suggests to me a very probable outside influence and not the machines.

    #214022
    Iain001
    Participant

    Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro

    Thanks for your replies.
    in reply to your questions dpm, the machine is in the kitchen, I tried all 3 sensor drying settings on the AEG, (the Zanussi was timed drying only but still switched off before the time set) all with the same results, it switches off after approx 45 minutes and I have tried both cotton and synthetic drying cycles, again with the same result of the machine switching off after around 45 minutes on the first cycle and around 15 minutes for subsequent cycles.
    I wasn’t expecting perfect drying in an hour, and that wasn’t the point I was making, it was the fact that even if the machine is set for 1 hour or even 2 hours drying cycle on timed dry it will switch off around 45 minutes of the first drying cycle and then around just 15 minutes for subsequent drying cycles, and as a result I just cannot get anything dry because the machine will not stay switched on long enough.

    Kentis, the drain hose is fine, there is no siphoning back into the machine and it is not connected to a sink trap, all the drainage is completely clear and there is no anti flow back valve. The engineers we have had out have also checked everything as far as the installation and outside influence and everything is fine. The water pressure has been checked and even the power supply voltage and earthing has been checked, there is absolutely nothing we can find as fas as outside influences go that would effect the machine in any way.

    This really is getting very frustrating now.

    #214023
    Iain001
    Participant

    Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro

    An update, The pattern has changed and I can now only get a maximum of 30 minutes drying on the first drying cycle before the machine switches off, I don’t know what has changed but I have changed nothing at all.

    #214024
    Martin
    Participant

    Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro

    There simply has to be an ‘outside influence’ causing this fault? 😕

    Just looking at the facts in this case: 3 new machines exactly with the same fault, several engineer visits, no faults found on each and every occasion?

    Now, in almost all circumstances when a fault is present within the appliance the electronics can be interrogated to establish the location of the fault. In this case no such faults show up? The machine doesn’t know its gone wrong that’s why, it just shuts down?…… Why is that?

    I can only suggest the fault is caused as a result of the large current the machine draws on the drying cycle. Unlike a wash cycle the dryer draws almost twice the current. If the supply is interrupted during that process, (i.e the wires inside the wall socket are arching?) then the machine will just shut down – period!

    So, quick test….plug machine into another socket. (If none close-by, use a 13amp rated extension lead to another socket). 😉

    That’s my four-penneth for what it’s worth? 8)

    #214025
    Simon46
    Participant

    Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro

    Is the plug hot when it shuts off? ie socket arcing?

    S.

    #214026
    Iain001
    Participant

    Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro

    Hi,
    I have tried 3 different sockets (including out outside of the kitchen) all with the same result. Also in addition, all the electrics have recently been fully tested, updated and retested again. I have also had an electrician come out and retest as a result of this problem but nothing was found.
    No, the plug isn’t hot after a drying cycle.

    #214027
    Trilobite
    Participant

    Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro

    Could it be that a bad batch of computer boards has made its way into the Zanussi and AEG machines?

    Or could the boards not have been ‘coded’ correctly at the point of manufacture?

    #214028
    Iain001
    Participant

    Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro

    I was wondering that, although it does seem odd especially as I would have thought they would have known about this by now. I have however been told that both the AEG and the Zanussi machine both use the same board, so maybe eh.

    #214029
    Martin
    Participant

    Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro

    The washload is under 3.5kgs (dry weight) in each instance I trust? 😉

    #214030
    Iain001
    Participant

    Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro

    I even tried just one wet tea towel and it still done the same. didnt even dry the tea towel before it switched off

    #214031
    Martin
    Participant

    Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro

    Iain001 wrote:I even tried just one wet tea towel and it still done the same. didnt even dry the tea towel before it switched off

    Ah? Now that example will not happen anyway, the machine will shut down, likely as not, with either an extremely small load or an overweight load. So you have to ensure (at all times) that (for example) you have at least a couple of towels in on a wash & dry cycle. Otherwise the overheat sensor just shuts down (at least I think I’m right in saying that? 😕 )

    ….and testing it with nothing in at all is a no no by the way. 😉

    #214032
    Iain001
    Participant

    Re: Zanussi ZWD1662W & AEG Lavamat Turbo 16830 dryer pro

    That was just one example i used, it doesn’t matter how little or how much I put in the machine the results are the same, a sheet, a single duvet cover, a pillow case and a pair of childs pyjamas as 1 load do exactly the same.
    I have tried everythibg from 1 tea towel to a full load and everything in between.
    Nothing works and I just cannot get anything dry without the machine switching off.
    All these examples are using timed drying by the way and not sensor drying. It just will not stay switched on for the length of time I set it for no matter what I do

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