Whirlpool Top Loader not spinning

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  • #32308
    Seamy
    Participant

    Got a call later in the week to look at a 5 year old top-loader- Whirlpool American Collection 3RGSC 9455 JQO is model number.
    Its not spinning but customer reports that it did drain.
    I’ve never worked on one of these before, whats it likely to be.
    Anyone got any service info, I want to arrive prepared.

    #234561
    AMS
    Participant

    Re: Whirlpool Top Loader not spinning

    Probably the drive coupling failed. Part no 481932528035

    #234562
    Seamy
    Participant

    Re: Whirlpool Top Loader not spinning

    Thanks mate, is that difficult to repair & how to go about it?

    #234563
    AMS
    Participant

    Re: Whirlpool Top Loader not spinning

    Pretty straightforward. The coupling is fitted between the motor and gearbox. I find the best way to get to it is to disconnect pipes etc and lay machine carefully on it’s back. You will need A/F tools as it’s of American origin. 5/16 socket I think. The motor is held to the gearbox by 2 big spring clips held on by a bolt on each. Definately worth taking a coupling with you as they’re not that expensive. £8.26 + vat trade from Connect.

    Dave

    #234564
    MDE
    Participant

    Hi Seamy,have a look at this site it should even have pictures.

    http://www.cheapapplianceparts.com

    Mark.

    #234565
    Grendal
    Participant

    Re: Whirlpool Top Loader not spinning

    tbh the easiest way is to take the cabinet off 2 screws on the fascia that then lifts up. Remove the plug for the door switch then there is 2 metal clips that hold the cabinet on. Remove those and the cabinet pulls away.Then its just a case of removing the pump with the 2 clips and then taking the motor off again with 2 clips .The drive fits between the motor and the gearbox. YOu will prob find the plastic teath have broken off on the old one

    #234566
    Alanj
    Participant

    Re: Whirlpool Top Loader not spinning

    Hi Seamy,

    you can do this repair by just tilting the machine back against the wall.
    No need to disconnect hoses or remove cabinet.
    hth 😉

    Alan

    #234567
    AMS
    Participant

    Re: Whirlpool Top Loader not spinning

    I agree with you Alan, that’s the way I usually do it. I was just trying to make it easier for Seamy for the first time until he develops his own technique. Cabinet off??????? 😯

    Dave

    #234568
    Seamy
    Participant

    Re: Whirlpool Top Loader not spinning

    Afraid its not the coupling.
    Must be a fault in the gear box or the transmission?

    #234569
    spanner51
    Participant

    Re: Whirlpool Top Loader not spinning

    Have a look at this earlier thread, and read it to the end

    http://www.ukwhitegoods.co.uk/modules.p … sc&start=0

    #234570
    eastlmark
    Moderator

    Re: Whirlpool Top Loader not spinning

    Take the cabinet off chaps, tilting these things back do them no good at all and is unessesary. IMO Someone went to a lot of trouble to make these easy to service in situ and the fact the machine does not even need moving means it is quicker and easier to remove the cabinet. 2 screws and 2 spring clips.

    Seamy, tell us more about what it is doing? ie motor running?

    #234571
    Seamy
    Participant

    Re: Whirlpool Top Loader not spinning

    Motor is running, & pumping out.
    No agitation and no spinning.
    Is there a brake on them?

    #234572
    eastlmark
    Moderator

    Re: Whirlpool Top Loader not spinning

    assuming the rubber/plastic coupling is OK then I would think its a gearbox problem. Not too difficult to sort out and probably worth the effort.

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