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Decided on this washing machine and had it delivered on Monday. It’s a Maytag 9601 basically the same as this Cylinda machine in spec but in stainless steel
http://www.elektroskandia.se/ebilder/92 … 203286.jpg
underneath the drop door it looks like this and is an ASKO machine
http://www.elektroskandia.se/ebilder/92 … 203284.jpg
Well had it delivered all well and good. Got it unpacked and plumbed in. 1st problem, the door opens electronically, it opened ok but you couldn’t shut it ! Try as we might the door would not clasp and lock. It’s strange but the door is part of the drum and the whole thing moves and you simply cannot apply the force to make the thing shut. This maybe a foible or design fault but it was certainly not great.
Gave Maytag a service call and engineer came out this morning. Service was fantastic must say, he was here 6.30am sharp. He put the transport bolts back in, so that the drum wouldn’t move, and finally got the door to click after using some strong force and poking around at the lock. A few closures and releases later things had improved. With transport bolts removed it was still taking a lot to get the door shut. The drum would hit the back panel of the machine whenever you got the door to lock.
He then took off the top panel and had a rummage around. Short and tall of it he got the lock working.
Anyhow got the machine working. It was whisper quiet, which was extremely impressive until it got to the spin. The pump then made the most god awful sound like a loud chugging steam engine. Even the Maytag engineer said that it was loud by any standards and not quite right.
By now as you can imagine I was not impressed by this ASKO machine. Brand new machine being taken apart before it’s even used ? It is certainly well built in places but it’s not the best by far. The Maytag guy was however fantastic and he was prepared to order a new replacement machine there and then and not bother faffing around any longer.
Overall I was really looking forward to this machine so the experience has been quite disappointing.
I decided to call the retailer (who I must say were also fantastic) and they were happy to exchange the machine, refund or order a new one.
The funny thing was I asked the Maytag guy about the machine and what he would now recommend. His answer was straightforward, the ASKO’s are good but simply not as good as a Miele. The retailer also advised me to go for a Miele.
I’m now waiting for a delivery of a Miele W562 Prestige Plus machine this evening….will post later to let you know how it all goes…
Re: Maytag MAF9601AES door lock issues……time for a Miele
Ok they came and wheeled the Maytag MAF9601 away and the Miele W562 is now in.
It was heavy ! Whereas Maytag/ASKO was 80kg this thing was 93kg. If weight is an indicator of quality then that’s a great sign. It’s a 1300 spin, lacks delay timer and child lock wheres the Maytag/ASKO had 1600, 24hr and child lock.
TBH loss of features doesn’t bother me as I prefer function over form. Classic looking washing machine and it reminds me of my old AEG that served me for 14 years solid without a hiccup. It cost me a bit more than the Maytag/ASKO (which was a bargain price TBH) but the fact that Miele are giving away Free 5 year guarantees nailed it and actually worked out better VFM. The fit and finish of the machine is light years ahead of the Maytag/ASKO.
In a way I’m disappointed as I really wanted to give ASKO a chance this time around but was not impressed by the product. If they can’t even get the door to lock right then it’s flawed or foibled and certainly not a premium product in my mind.
One thing I’ve learnt this month after researching quality products. You can go round the houses but it all leads back to Miele. They know what they’re doing, if it says Miele on the outside then it’s a Miele on the inside and it’s Made in Germany, meaning they put the machine together right first time around.
Re: Maytag MAF9601AES door lock issues……time for a Miele
I’ve got a three year old commercial grade Miele sitting in my car parking area.
Weighs a ton too.
Built well too.
I can take pictures of it if you like.
Why was it scrapped? Needs a PCB.
Scrap guys love ’em, they get more when they weigh them in.
I’m sorry but I can’t agree with the notion that a German Miele is somehow better than a Swedish Asko but heh, what do I know, I’ve only been working with both for twenty odd years.
You got a damaged one, you could just have easily gotten a damaged Miele and there’s a few people that have had issues with them. Like any machine, it’s just a machine and machines can (and do) go wrong, break and have the odd issue regardless of what badge it has on it.
Just think, a Rolls Royce can break as well.
K.
Re: Maytag MAF9601AES door lock issues……time for a Miele
Well I got 5 years peace of mind chucked in with the Miele for free. Anything it does after that (I reckon it’ll do a fair bit) is all a bonus so just run it into the ground. I decided on the classic machine as it looks and feels built like a brick-house. Simplest but most effective engineering tends to work out best in the long run.
Commercial machines are expected to take a hammering and they can be warranted for shorter periods as a result. Short life spans doesn’t surprise me.
I gave the ASKO a chance. It failed on two accounts the door and the pump. Two faults in one brand new machine says more about there quality control than it does anything about premium quality.
The Miele looks and feels like it can go 10-15 years without question, the ASKO felt 5-8 years max. The quality of plastics on the ASKO were cheap, cheapo buttons and the door, door hinge and catch all made of plastic. The design of the door was quirky, but the design was and is poor because it’s problematical to shut. Even the Maytag engineer said that.
I didn’t buy it from a ‘muggins’ shop. They sell the better brands around here and the place is run and staffed by people who are in the trade. Even when I bought the ASKO they recommended the Miele. The engineer who came round to fit them both had 30years experience, he too said that Miele make the better machines.
The final nail in the coffin came from the Maytag/ASKO engineer himself “this is one of Maytag’s better machines, it’s certainly built to a standard comparable to a Miele in many ways but it’s not actually as good as a Miele. They all break down eventually but if you want reliable go for a Miele as this will likely break down or have something go wrong long before one of those”
I for one appreciated his honesty.
Re: Maytag MAF9601AES door lock issues……time for a Miele
Hi Ekko
No you didnt give ASKO a chance you gave MAYTAG a chance..MAYTAG specify what they want and the quality they want in a machine.They dont specify that all machines are water and quality tested before they leave the factory,cheaper pump ect to cut their bottom line and increase profit.
Only 1-10 in every 100 would get a check which is why youve got a higher chance of a DOA.
Would you expect ford to put as much quality checks into place on a KA or a VOLVO..FORD own VOLVO but they have different quality controls for the different brands.Bryan
Re: Maytag MAF9601AES door lock issues……time for a Miele
Na Bryan, every Asko machine is tested before it leaves individually, they don’t batch test like most. But as I’ve said before, Maytag spec I don’t have a clue what it is.
I’d also point out that I think Ekkostar got a transit damaged one as that would explain both problems if it had been knocked about a bit. One fault out the gate maybe, two on an Asko build is extremely unlikely.
I don’t see any appreciable difference between the Miele commercial and the Asko made machines at all, certainly nothing worth the hundreds or pounds more for pretty much the same spec.
Baffles me how one shop and one engineer’s opinions are held in higher regard than the multitude of independent’s on here though.
But Ekkostar finally seems to have found something he’s happy with in the bottom end Miele which is good and now if there’s anything wrong or he doesn’t like he can go talk to Miele.
K.
Re: Maytag MAF9601AES door lock issues……time for a Miele
Guys, the ASKO did have water in it when first started up and had water marks on the drum. It was a sealed boxed unit so must have been tested.
One dodgy fault ok you can allow for. Two ? says something more.
The engineer who came to help fit it and look at the door initially from the shop, was not a salesman. He had 30 years experience and said he personally would have gone for a Miele. He was happy to take the machine back there and then. It was me who said it maybe worthwhile giving Maytag a call. I actually gave this machine a chance when most would have simply said wheel it away ! We actually went back to the shop where they had a shop display one. We tested that and with transit bolts in the door shut. Take the transit bolts out and complete nightmare once again.
Personally, having seen and used the machine in question I think it’s got nothing to do with the Maytag spec ? Please can we get off that spiel trying to rubbish an ASKO machine simply because it has a different sticker on it. It’s got everything to do with the design of the door closure. It’s very poor.
The box was not transit damaged in any way and the pump is housed behind the lower kick panel and there is a sub frame at the bottom of the machine. Not sure how transit damage would have caused either of these issues which were best described as manufacturing defects.
In actual fact no one in the shop recommended the ASKO machines over Miele and they all said Miele hands down. They staff were and are excellent and knew there machines very well. When I was looking at the Bosch’s, the salesman peeled back the rubber lip on the door to reveal the plastic outer drum, same with the AEG-Electrolux. The Siemens apparently also have plastic drums ? Very knowledgable staff in the shop throughout.
The Maytag engineer was surprisingly honest. When he took the lid off, I noticed on the right hand side was a paper circuit diagram. It had ASKO written on it so this was an ASKO machine. He also knew about the issue with the door locks. It also says a lot when there own engineers admit that Miele make a better machine !
However compared to a bottom end Miele it was and is no match. From buttons to quality of feel and finish the Miele feels meticulously put together. Miele is by far the better engineered product and it feels as solid as a brickhouse.
Would I have liked to keep the ASKO ? Yes of course, it was stainless steel finish and it was cheaper for a start. In operation, when you could get the door shut, it was extremely quiet apart from that steam engine of a pump !
Re: Maytag MAF9601AES door lock issues……time for a Miele
This does not seem like a surprise. For long enough the Maytag/ASKO/ISE or whatever has been chanted as the best machine and that Miele machines are expensive when they break down.
True enough they will be, but as I have said for long enough, Miele machines are not designed to be disposable and are built to sky high standards.
The Maytag is made by Asko, and looking at the prices they should not be any different spec to the Askos.
It suprises me that Miele gets a slating and yet they are a team of highly qualified designers and engineers who know what they’re doing, and yet the ISE brand has its machines made by Asko which as stated has faults, straight off the production line, this is something you would expect with a £200 Haier, and a brand with little presence in the UK. The budget ISE machines are made by the Arcelik brand which I believe make the Beko machines which are hardly high quality either.Despite your Miele being more expensive, they don’t ram in more features and sell it for any less. You are buying a tank like build with no fussy features, and its made by a brand who know what they’re doing.
Feel free to take a dig anyone, but that is my honest opinion.
Re: Maytag MAF9601AES door lock issues……time for a Miele
adamhornsby wrote:It suprises me that Miele gets a slating and yet they are a team of highly qualified designers and engineers who know what they’re doing, and yet the ISE brand has its machines made by Asko which as stated has faults, straight off the production line, this is something you would expect with a £200 Haier, and a brand with little presence in the UK. The budget ISE machines are made by the Arcelik brand which I believe make the Beko machines which are hardly high quality either.
Wrong on many points.
Miele do not get a slating on quality, merely on after sales support, where they fall down badly, especially on cost.
The Swedish Asko machines do not have faults off the production line, as much as the Miele fans would love to crow about. But then Miele has it’s flawed weight system and honeycomb drum, both of which have issues far more detrimental to the user IMO than a slightly different way to close the door.
ISE budget machines are not made by Arcelik and we have not had a machine produced by them for some time.
Please Adam, I’ve asked you before, get your facts straight before you shoot your mouth off. 😉
K.
Re: Maytag MAF9601AES door lock issues……time for a Miele
I’m sick to death of this.
Every time that anybody questions the quality of Meile, we get this half informed, pig ignorant, “read it out of a brochure” repetative carp from bl@@dy Hornsby. Every, single time, without fail. We’ve been nice, we’ve tried to discuss, we’ve tried to educate. Utterly, utterly pointless.
Which bit of “rip-off spares”, “restrictive service practice” and over-hyped is so difficult to undestand?
It had to happen again in one of Ekkostar’s threads, didn’t it? Not exactly the easiest discussion we’ve ever had on these forums, or on his other threads, but, hey!, you can say what you want on here.
Time for Mr. Hornsby to go for ever in my opinion.
Chuck him out please, Admin.
Penguin45.
Very, Very Annoyed Moderator.(If kwatt hadn’t responded, I would have deleted AH’s drivel.)
Re: Maytag MAF9601AES door lock issues……time for a Miele
adamhornsby wrote: but that is my honest opinion.
But its still the opinion of a wet behind the ears youngster with absolutely no technical or practical experience of the whitegoods industry whatsoever, that is if you exclude all that you have read from the Miele brochures. :rolls:
Re: Maytag MAF9601AES door lock issues……time for a Miele
Well, his Dad “nearly bought one” last time they did the kitchen.
Does that count? I think not.
Penguin45.
dear oh dear
the idiots back
one look at any of the ise machines would tell anybody with any knowledge that they are no longer connected with the beko brading.. not even sligtly.. i know, ive REPAIRED tons of them, and i can spot them a mile away
im with penguin this time, and im sure if we had a vote on this, most of us would have him kicked out.. hes wrong on every level, and always will be
clear and concise information? valid and balanced arguments? nothing like with adam, just miele spiel, constantly read out of some kitchen fitters sales patter
no one here, certainly not engineers will ever doubt the quality of a miele machine, it will always be comparable to the indesit scenario.. lack of technical back-up, gang raped for part prices, etc
when are people in general gonna realise that as engineers, its a constant battle to convince people that independant and local service may well be more cost efficient and more reliable than anything the sheds ( which yes i work for) can offer
so its time someone said it, and its gonna be me
adam… SHUT UP AND GO BACK TO DRAWING PICTURES ON YOUR DAMN PC>> YOUR GETTING ON OUR NERVES>> YOUR A LITTLE BOY WITH LITTLE OR NO IDEA OF WHAT GOS ON IN THIS TRADE
there ive said it, i dont care what trouble i get myself in, its a fact
Re: Maytag MAF9601AES door lock issues……time for a Miele
In his own words this is his experience of the white goods industry.
adamhornsby wrote:Hello everyone, another post from someone related to the trade, since I am an apprentice for an award winning kitchen designer in Yorkshire, I think this is relevant.
adamhornsby wrote:Working for a kitchen design company, yes (miele kitchens of course, no cheap rubbish involved!), and im going back to do the other half of the course this September.
I would just like to say to the many members of the public who post looking for advice and help on many issues that this thread is not the standard by any means. The trade guys and gals who advise on here are proffessionals with many years of experience under their belts, who give advice for free and in a lot of instances in their own time.So who are you going to believe 😉
Don
Re: Maytag MAF9601AES door lock issues……time for a Miele
It has to happen on one of my threads ?
Guys I’ve felt that everytime I say something about ISE/Maytag/ASKO that there is some pent up frustration or bias coming from the senior people here. I suspect it’s nothing to do with other than anyone questioning if ISE is any good or not!
I understand that you support your machines and applaud that but please don’t think that everyone else is wrong. We are not, since we are also intelligent as consumers.
I couldn’t afford an ISE10 so I bought a machine that was an ASKO for less. Inside and outside it was and is an ASKO machine. I don’t care what you try and convince otherwise since the engineer opened it up in front of me and it had written ASKO !!!!
OK it wasn’t an ISE 10 but it came out the same factory and it uses EXACTLY the same chassis. It was parts of that Chassis that were crap !!!! I’ve even read your own review on the ISE10 on this forum that states the door lock is a bit dodgy !!!!!
The ISE 5 comes with 5 year guarantee and costs £450. I bought my Miele for little over £500 with FREE 5 year Miele guarantee. How you guys can say that is overpriced and marketing blurb is beyond me ??? I’m afraid your ISE5 is just tonk in comparison.
I’ve already told you guys that ISE maybe OK machines but you’re in a fiercely competitive market place and buying your machine is not really the better financial option.
The ownership costs for the first 5 guaranteed years is little different per annum. For the difference in price however I do get the choice of a known machine, known brand, globally accepted as making the best appliances out there designed and tested to last upto 20 years.
Is it going to go 20 years ? Probably not but I’m not a betting man in which case I’m going to go for a proven winner which is the Miele. If either machine goes pop after 5 years then I’ve hardly lost a mint, £10 per year ??? Not bad if you’ve had a top 3 “Which” rated machine for 5 years is it ?
If I wish to repair, well parts maybe at cost through ISE (save 10-15{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} off cost?) but the labour is still labour.
ISE10 costs £80 a year for 10 years straight off the bat. My Miele has cost me £100 per year for 5 years straight off the bat. If my Miele hits 6 years without repairs its cost me £83 per annum. If it goes to 7 years it’s cost me £71 per annum. If it gets to 10 years it’s down to £50 per annum.
So between years 6-7 I’m already ahead of the ISE10 on costs. Hey I’m quids in !!! No guarantee but I reckon the Miele should do it, it’s made in Germany, it’s superbly engineered and it’s a proven product. Personally I’ve researched the market and I think I’ve bought a rather sensible product. I could have bought cheaper, could have bought dearer but I think I got the quality right on this one.
On the contrary, I have to hit at least 10 years before the cost of the ISE10 starts to come down. After which the machine is a 10 year old machine and it’s had a hammering. So the only realistic chance you have of dropping below your £80 cost is on a 10 year or older machine. How much life will it have left ??? Chances are a 10 year and older machine will break down, it’s age it’s mechanical and there’s nothing you can do about that.
I’ve said it before and I’ll say it again. If you want ISE to really take off and be competitive you need to get a good machine out there for the right price.
ISE10 inc 5 years guarantee at the £500-600 price point may do it. You may even set the cat amongst the pigeons by doing that ? Can you do it ? of course you can, just talk to AXA and ask them what would the premuim be if we were to drop the warranty package down ? Simple really.
Nothing stopping you still selling the ISE10 with 10year warranty for £799. Others will buy that as well. All you guys appear to me doing are selling an add on after care package.
Doesn’t make a blind bit of difference if your machine is crap or good. You keep on banging on about how the ISE machines are great. Only one of your range could possibly be great, the lower two models are market comparable fodder and fall into obscurity against the competition. Sorry to sound so blunt but that’s what it is.
In any case you guys need to get real and realise what you’re actually selling for all your machines is simply aftercare but people actually want a good machine as well that may not need repairing too often if at all.
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