Kitchen Aid Artisan Toaster Half Works

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  • May 5, 2009 at 12:00 pm #45467
    bimboveloce
    Participant

    Hi,

    I have a Kitchen Aid Artisan 4 slot toaster. Only one half of the toaster heats up and works. Checked the elements witha meter both same resistance. Each side has a small control board with a browning sitch and spring loaded on odd button, all with small surfcae mount components. I suspect the board is faulty but cant find where to get a replacment. Too good to throw in the bin. Any ideas?

    Thanks

    Tony

    May 5, 2009 at 12:20 pm #285756
    don
    Moderator

    Re: Kitchen Aid Artisan Toaster Half Works

    Hi
    Tony

    You could try Kitchen Aid direct if no one else can help 😉


    Don

    May 5, 2009 at 12:26 pm #285757
    bimboveloce
    Participant

    Re: Kitchen Aid Artisan Toaster Half Works

    Hi Don,

    I appreciate the reply. Been trying KitchenAid all morning. They dont seem interested in lowley toasters. The spares department said Oh toasters here’s another numer, got put throught to Curry’s! Tech services are almost impossible to get thtrough to, customer service from these guy’s is very poor and hard work.

    Regards

    Tony

    May 5, 2009 at 4:31 pm #285758
    bimboveloce
    Participant

    Re: Kitchen Aid Artisan Toaster Half Works

    Hi Don,

    I appreciate the reply. Been trying KitchenAid all morning. They dont seem interested in lowley toasters. The spares department said Oh toasters here’s another numer, got put throught to Curry’s! Tech services are almost impossible to get thtrough to, customer service from these guy’s is very poor and hard work.

    Regards

    Tony

    May 5, 2009 at 4:54 pm #285759
    LJDomestics
    Participant

    Re: Kitchen Aid Artisan Toaster Half Works

    When you press the lever down for that side of the toaster that aint working does it stay down?

    May 5, 2009 at 6:01 pm #285760
    bimboveloce
    Participant

    Re: Kitchen Aid Artisan Toaster Half Works

    Yes the lever does stay down, these are manual levers and can be poerated at any time during the cycle, they are dependant on the timer.

    Regards

    Tony

    May 5, 2009 at 6:28 pm #285761
    LJDomestics
    Participant

    Re: Kitchen Aid Artisan Toaster Half Works

    Ok thanks. Not what i thought it could possibly be. 😥

    May 6, 2009 at 10:58 am #285762
    cockney steve
    Participant

    Re: Kitchen Aid Artisan Toaster Half Works

    This sort of thing is damned frustrating…..the answer is probably …..old-fashioned snail-mail.

    If you write to the service-manager, explain the problems you’ve had with being handed-off and the lack of interest by the third-party, they WILL act! -That’s unless they really can’t be bothered with the UK market.

    As the world is in recession, any sales have to be pursued and screwing-up your after-sales reputation is not the way to build customer-confidence.

    The other point, is that you create a paper trail…..much harder to hit delete and deny any knowledge of the issue.

    It’s a hassle for you, make it a hassle for them, they’ll take the easy way out and actually do their job properly.

    Yup! I live in a dream world. 😆

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