Two faulty Beko Fridge Freezers both 14 mths old

Re: Two faulty Beko Fridge Freezers both 14 mths old

If you bought them from a highstreet trader / reputable retailer then the Sale of Goods Act 2002 says that many items whilst only having a 12m retailer guarantee must be of merchantable quality & that includes service life (the act defines a reasonable service life as 6 years) so google the sale of goods act 2002 have a read or contact CitzAdvice then go back to retailer & politly ask for replacement or repair under the act quoting merchatable quality & dont be put off or take no for an answer. I threatened Ikea with small clams court on a 5 year old reclining chair (that would not recline) & they repaired it twice (it failed again becuse of design fault), then paid me £350 back of the £450 purchase cost (I modified it & its ok now!). 6 years is really a minimum service life for a freezer so go back & demand better service.

Re: Two faulty Beko Fridge Freezers both 14 mths old

None the less to the ‘correct’ consumer law etc – Many traders do not / cannot afford to go to court because they simply don’t want judgements against them so will settle privately. Credit is tight & judgements kill access to credit thus the ability to trade properly. Unless they are sure of winning they will often settle – settlement may be repair, replacement, discount or full to proportionate refund. Many simply cannot afford the hassle & often they no show at court but also tend to settle before or settle + costs after. Many larger brand names Ikea etc do not want any ‘formal’ admission of a problem with the goods they sell via a court so for this reason to protect reputation / image will settle privately & not in writing either. Small traders (market ebay etc) can in addition to above operate in 2 ways – stand & have a fair fight because they believe they are right or just disappear. If they have ISO 9001 (check corporate website) then they have a complaint system to manage this that is subject to oversight by auditors thus send copy’s of letters etc to ‘The Quality Manager’ – this can speed things up.

Given you have 2 off same units / make etc (& there may be more ‘evidence’ on the net/ forums of early failures in service for this unit) I think that gives you a credible case for poor merchantable quality of an item that should operate over a reasonable time (6 years). Lets face it less than 2 years service from something like this & I would feel – cheated, 3 = annoyed, 4 = disappointed / get another make, 5 = frustrated, 6 = ho hum, 7 = ok, 8 = fair 10 = good.

My record –

Chair 5 years service – Ikea 75 {e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} of purchase price as cash credit refund after asking head office for formal summons address.
TV 3 years service – Comet – replacement with next model.
RC toy – Toys R Us – Choice equivalent toy or full refund after 2.5 years.
PC hard drive – Various computer peripheral suppliers – upgrade & replacement after 15 months.
Gokart – Ketler – replacement after 2 years (proved a design fault making them unsafe)
CD player – repaired by supplier after 3 years.
Boiler – replaced after same part failed 3 times each after 2 years.

If you don’t ask you wont win. go for it – its the only way retailers & designers will develop & deliver the quality we expect. 😉

where the hell do these freaks come from?

another first class hypocrit

given you proved your gokart was defective and unsafe, why have another one?

then you screwed ikea for 75{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d}of its value, and kept the chair anyway?
maybe you used the money for the go kart

i despise people like you, expecting your £30 purchase to last over a hundred years and get passed down several generations, or woe betide the retailer eh

bet youve got tons of friends

probably from horwich as well

oh sort yer head out

he bought a gokart, got a refund cos of a defect and bought the same thing

he screwed ikea for a refund on a sofa he kept

‘your stuffs rubbish, but ill have another cos its free’

double standards which ever way you view it

Re: Two faulty Beko Fridge Freezers both 14 mths old

In this case, in some ways, the customer is right. Whilst also being completely wrong.

If you ask for cheap tat, you get it. You’ll get goods cheap, delivered with little customer service and poor backup.

Then many people bemoan the fact that they get poor quality goods that don’t last or don’t perform as well as the quality goods and the service levels are poor. Well, hello???? What do expect is gonna happen if you buy cheap, you get a Rolls Royce for the price of a Trabant?

Does that excuse acting dishonestly and with the deliberate tactic to persecute others over your choice to buy said cheap tat?

In my opinion, no it does not.

My original opinion stands, acting in this way is dishonourable, abhorrent and tantamount to theft. Anyone that acts in this manner should be ashamed of themselves.

The sad thing is, this sort of behaviour often seems to rear its ugly head when people have tried to snap up a “bargain” and had their fingers burnt, often badly. But do they learn or listen… no. And, it’s always someone else’s fault, never the customer that didn’t research what they were buying to see if it was fit for purpose or listen to advice that’s given.

People want cheaper and cheaper goods, save a few quid here and a few quid there… then they get what they wished for and many retailers are only too happy to take their money. I would accept that fault lies partly with the retailer/s that pander to offering the cheapest possible goods that are, by their very definition, often the shoddiest as well.

As the old saying goes though, be careful what you wish for, you might just get it.

I’m afraid that I choose the higher ground, we will never sell rubbish or provide poor support. If you want to buy rubbish at the lowest possible price, go buy it from someone else. I can happily live without the grief and, I can sleep at night.

Brutal, but honest.

K.

KWwatt – No! – if you have read the post linked to the consumer rights & law it states the consumer has to prove, provide info to get a replacement & that the Sale of goods act etc is not at all clear cut nor easy to use. My follow up is some examples what often happens in practice & reality that will happen more as consumers clue up & the government / EU bolster consumer rights. I have not screwed anybody over, nor been dishonest, I have only got what the sale of goods act says I can have. Nor did I buy cheap tat anticipating replacement but its a thought I bet others have pursued. How I got ‘customer service’ is open to debate in some cases simply asking was all it took (good customer service often smaller retailers), others some ‘coercion’ e.g. making the offer to sue (large warehouse punter orientated retailers) who often take a belligerent stance or denial of the act. In actuality I have not been to court once. I sleep well when not working late at night like tonight!

All I am saying to the original poster is that if I had two units same design / age (15 months) fail, then I would be back at the supplier asking & giving good argument to have 2 fully guaranteed replacement units & not paying for any repair & I would not take ‘no’ as a reasonable reply. I do not care what they paid or what brand only that I think 2x15month failure is unacceptable product.

Indeed buying consumer goods from a cheap warehouse operation (IKEA & Comet) is often the same goods one buys from specialist suppliers & retailers but with a ~20{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} less £ tag. I have been sold plenty of expensive tat from so called experts & people who know what they sell. I have found that product quality is rarely anything to do with the professionalism of the sales operation.

I say its OK to leverage good after sales service from a retailer knowing the spirit & effect of the sales laws introduced by successive EU & UK governments to get replacement, repair, or compensation when goods don’t make the mark. In particular goods that are higher value/price, ones that we expect should work for a reasonable period of time ~(6+ years). Below 5 to 6 years service, leverage is often not needed a simple honest debate & putting of positions is usually enough.

KWatt – I think you unjustly criticise from a position of ignorance & assumption – vis:

Ikea, denied any guarantee after 12months when it failed aged 13m, then repaired it 8 months later & it failed again after another 13 months, they then repaired it again (9months later) & when it failed 3rd time 13 months later they offered another chair same design with same fault, given I had owned it for 5 years & it had only worked for ~2.5 of them & had the same repair twice, I think 75{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} was fair & is what they offered. They modified the design to correct the failure mode during this time & I copied that design change (moving the release mechanism & changing the angle of the latch sear). I still shop in Ikea for stuff.

Kettler agreed with my mechanical analysis & changed the design to ensure the steering mechanism didn’t come off thus sending ones 5 year old ‘Jnr’ off the pavement into the path of a real car as was my case. They took my defective car away then gave me a modified car & asked me what I thought of the change & I gave positive feedback & design appraisal on it.

For the benefit of the despising, freakish & arrogant Helo75 – YES I EXPECT A £120 TOY PEDAL CAR TO BE SAFE, FOR A GOOD PERIOD OF TIME & TO BE ABLE TO SAFELY HAND IT DOWN TO MY 2 OTHER KIDS OVER A PERIOD OF ~5 YEARS! & just what is hypocritical unethical about this? so pls sod off & take your arrogant views elsewhere.

EFS makes a valid & amusing point ‘Caveat Veditor’ indeed. & I think EFS is correct to observe that retail law is being readjusted to better balance power in the direction of the consumer. Many consumers don’t know the dimensions of quality (let alone the technology) of the goods they buy, so why should they be disadvantaged when buying ‘quality’ consumer goods from retailers that sales pitch up quality when its actually a limited product. Few will bother to ‘do much research’ on a fridge, chair, toy & we all know price Vs quality is not a good relationship indeed I would prefer to drive a Honda Vs a RRoyce anyday if my requirement was reliability (see jdpower).

If the new consumer laws coming soon also stop our land filling up with <6 year old fridges, freezers etc etc then that is also a good thing. Retailers who embrace this change may be rewarded by consumer choice?.

Time to go prove the lads have made a cheap 30 year old airframe airworthy again for the morning run, 300 people are depending on it making a ‘planned arrival’.

I anticipate plenty of crass replies from the likes of Helo75 that are off the subject to amuse us all tomorrow night!

Sleep well if you are flying anywhere soon! you are ingood hands. 😆

well, what a goon

ur an idiot…

ive been in this job plenty of years, and you, well, your just another in a long line of self opiniated moron, ignorant, despised by many

youve been told the problems, you know u made mistakes, yet you continue to use ‘clever’ words to try and mask your evident stupidity

remeber, its the court jester who plays the fiddle,.