E11 Error Code

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  • November 1, 2009 at 6:36 pm #49786
    Deck
    Participant

    A couple of days ago we purchased a Hoover VHW654D Washer Dryer. We have washed and dried a few loads of washing without incident but when we last ran a drying cycle to dry some bed linen, the cycle ran for a couple of hours and then the error code E11 was displayed on the digital display. The door was still locked so we had to turn off the device to get the linen out.

    We have now put the machine back on and are currently drying a small load as a test but obviously we are worried that the message will appear again and that we may need to call an Engineer out.

    Can anyone advise as to what the code relates to?

    Thanks

    November 1, 2009 at 9:27 pm #302304
    Penguin45
    Participant

    Re: E11 Error Code

    Main pcb thinks that the one which operates the dryer is faulty.

    Penguin45.

    November 2, 2009 at 7:15 pm #302305
    Deck
    Participant

    Re: E11 Error Code

    Thanks for that Penguin 45

    This would seem to explain why it does not seem to dry anymore!!

    November 2, 2009 at 9:30 pm #302306
    helo_75
    Participant

    interesting fault this one

    had one today, and according to tyhe hoover website, its heater/ntc/wiring/pcb

    now it could just be a broken wire.. which was what was wrong with the one i saw today

    sadly its more likely more serious

    November 3, 2009 at 10:07 pm #302307
    Deck
    Participant

    Re: E11 Error Code

    Rang the company I bought the product from and they didn’t have a record of what the error code meant so they have agreed to send a replacement.

    Hope this one lasts a bit longer!

    November 4, 2009 at 12:46 am #302308
    Penguin45
    Participant

    Re: E11 Error Code

    I told you what the error code means. A call to Hoover for a service visit was all that was required.

    Penguin45.

    November 4, 2009 at 9:27 pm #302309
    Deck
    Participant

    Re: E11 Error Code

    As the appliance was only 2 days old when the problem happened, why should I accept a repair when I was offered a replacement?

    Apologies if I appear to be taking work away from Service Engineers but I think people shouldn’t have to put up with equipment which isn’t fit for purpose.

    November 4, 2009 at 9:30 pm #302310
    helo_75
    Participant

    the immortal 3 words again

    its under 28days, of course ur entitled to a swap, what p45 was sayin was that its poor the supplier ‘had no info’ if that was indeed the case

    those 3 words are used too hastily imho

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