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Does anyone know why my new Miele dishwasher ( SG646 plus) should leave a white residue on the edge of knives and on part of the rim of my glasses? There is also usually a white line on inside of the door once it has finished and dried,, where the door has been up against one of the shelves in the machine.The glasses often have a white streak down one side also.
The salt and rinse aid are all topped up and set correctly. I am using ordinary dishwasher detergent, having tried different makes and quantities.
Miele say they will send out an engineer but I don’t want to look stupid if this is a normal occurence and i am just being too fussy!Any help would be appreciated.
Re: miele dishwasher
Just 2 thoughts spring to mind for you to check first:-
1). Is the salt being used up gradually in its container? (Usually salt will need topping up fully every 3 weeks or less if you use the machine once a day!)
2). Do not wash a ‘full load’ on an ‘Economy’ setting.
Martin
Re: miele dishwasher
Thank you for your comments. Yes, the salt is being used up. I have had to refill the container twice now since i got the machine at the beginning and about 3 weeks later.
The white residue occurs whatever programme i use , 50 degrees or 75 degrees. I have turned the rinse aid setting to 5 out of a range of 1-6 and it doesn’t help.
Thanks again
Re: miele dishwasher
You will need to reduce the Rinse Aid somewhat in that case. The general ‘rule of thumb’ is that if your glassware has spots on it, you need to INCREASE the setting slightly. If your glassware gets cloudy/chalky looking, you need the REDUCE the setting slightly.
I think the latter applies in your case?
Hope that helps?
Martin
Re: miele dishwasher
Thanks Martin
How right you are! If I turn the rinse aid down, I get less streaks but still get the white residue on the glasses and more spotting on the sides.
Its not a lot, but it surely can’t be right … all the ads show sparkling shiny glasses!
I just don’t know whether I am being too fussy! My sister has a brand new Neff machine and the glasses come out without any streaks and there aren’t any streaks on the door once its finished either, whereas there always are on mine.
An engineer is booked for tomorrow now . I can’t think of anything else that I am doing wrong. These machines use so little water, its amazing that they get anything clean!
If anyone else has had this experience, I would be pleased to hear from you.
Thanks
DebRe: miele dishwasher
Deb,
Just one more thought here…….I assume you have carried out the Meile ‘Water Hardness Test’ and set your machine accordingly?
If you haven’t, then the integral water softener can either be over or under regenerating? It is most important this is carried out before use, also if you live in a SOFT WATER AREA, then you will not need to use it anyway!
(Charging a water softener with salt in a soft water area will indeed leave white marks on cutlery and no doubt leave them with a saline taste to boot!)
Martin
Re: miele dishwasher
feddeb wrote:Does anyone know why my new Miele dishwasher ( SG646 plus) should leave a white residue on the edge of knives and on part of the rim of my glasses? There is also usually a white line on inside of the door once it has finished and dried,, where the door has been up against one of the shelves in the machine.The glasses often have a white streak down one side also.
The salt and rinse aid are all topped up and set correctly. I am using ordinary dishwasher detergent, having tried different makes and quantities.
Miele say they will send out an engineer but I don’t want to look stupid if this is a normal occurence and i am just being too fussy!Any help would be appreciated.
Do you know how hard the water is in your area? a telaphone call to your water supplier will reveal the hardness. White deposits are usually associated with calcium deposits in hard water areas and, if this is the case, you need to increase the quantity of detergent.
We live in a very soft water area, with odd patches of hard, ususally private supplies from a borehole. Our worst case, in a group of about six houses, was so hard you could almost stand a spoon up in it.
Half a mile from that patch we have a customer who gets hard water in the winter and soft in the summer. We talked to the water supplier’s scientist and he suggested the problem was a stretch of “cement/asbestos” pipe they had installed. The customer lives next to a very big caravan site. In the winter, the water usage is so low the very soft water strips the calcium out of the cement, when the holiday makers come back , the water usage increases and the hardness decreases.
The customer is now praying for an acceleration in global warming.
shane.
Re: miele dishwasher
Thank you for your suggestions. Yes I looked up the water hardness for my area on the internet and the softener is set accordingly.
It may well be due to a local variation.
I haven’t come across the miele test though that you refer to Martin.
I’ll let you know the outcome of the engineer’s visit.I am becoming obsessed with dishwashers! Sad person that I am!
DebRe: miele dishwasher
Anonymous wrote:Thank you for your suggestions. Yes I looked up the water hardness for my area on the internet and the softener is set accordingly.
It may well be due to a local variation.
I haven’t come across the miele test though that you refer to Martin.
I’ll let you know the outcome of the engineer’s visit.I am becoming obsessed with dishwashers! Sad person that I am!
DebAren’t we all
shane
Re: miele dishwasher
Wow! What customer service Miele give! Email giving time of engineer’s arrival came as promised last night and the engineer came within 1 minute of predicted time.
He increased the water washing level, and added an extra interim rinse and now I await the results.
In the past Bosch had made me feel about 1 inch tall when I had a problem with one of their machines,, this was one reason for trying this forum to see if everyone else thought I was stupid too before I got out an engineer.
That does it for me. everything I buy from now on is going to be from Miele. Their customer service is the best I have ever had. Wish I knew their secret!
Deb
Re: miele dishwasher
Anonymous wrote:Wish I knew their secret!
You are paying for it Deb, simple as that!
They are a high class product with high class service to match that comes at a price. Miele are top of the pile in this business, and no-one can argue otherwise. There is a great divide between them at the top and the likes of Bosch a way down the ladder, with Candy and Ariston at the very bottom.
Pay peanuts you get monkeys, pay pounds you get a better deal all round!
Hope your dishes come out squeaky clean from now on?
Martin
Re: miele dishwasher
Well they are not a lot better Martin. I am going to try using 3-in -1 tablets now. I think it must be just me!
Re: miele dishwasher
Anonymous wrote:I am going to try using 3-in -1 tablets now.
Deb,
The 3 in 1 Tablets are a waste of time and money really. The claims on the box are untrue and exaggerated to say the least. Regular powder or tablets have exactly the same effect.
Also be aware that whenever you change the water softener settings on a dishwasher, they will take at least a couple of wash cycles to take effect.
Each time a dishwasher water softener ‘regenerates’ it is getting ready for the following cycle and not the current cycle.Martin
Re: miele dishwasher
Guest wrote
I am going to try using 3-in -1 tablets now. I think it must be just me!
As Martin say’s three in one tablets are not the answer, you must still use salt and rince aid in the machine.
Salt is used in the machine to ‘regenerate’ the water softener, using three in one tablets without salt will ruin the softener.
Most manufacturers will not replace the softener under guarantee for this type of failure,indeed several of the makes I specialise in print that exclusion in their instruction books
Agreed, my exeprience of tablets in the field (and liquids for that matter) are not good and I regularly steer my customer’s away from such products.
Apart from anything else, think about it…
If you use a powder, salt, rinse aid and softener (for washers) then YOU control the dosage and the cost, not the soap powder manufacturer. Just think on that. 😉
K.
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