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Well Ive had a very pleasant phone call from a customer to say how pleased they are with their ISE10 washing machine.
This was the very same customer who a week or so previous was demanding a refund citing the machine was ‘not fit for purpose’ :rolls:The Machine had a new pump due to being noisy with vibration problems, but also had an on-going problem with F3 errors which even after the new pump, were still there (if not even worse than before!).
All the usual checks were made (coin in hose – eco ball sticking etc…) and the customer was advised to change detergent and reduce quantity.
The result was poor was results due to very little detergent and still F3 errors, and a very unhappy customer. 👿
Pondering on my next move I just happened to find an old Asko service bulletin (No. 171) identifying the same symptoms that this machine was exhibiting, which pointed to the filter insert not quite reaching the back of the filter housing, which in turn was making water recirculate inside the pump impeller chamber instead of going up the outlet hose.
There would also not be enough flow to draw the eco ball down from its blocking position.
As stated in the bulletin the cure for the problem is to fit an ‘o’ ring into the filter end slot . This extends the pump insert by 0.5mm and in fact closes the gap.
The result has been dramatic, and I have fitted these rings on 3 machines now with equally dramatic results!.
Anyway my customer has been able to return to her original detergent and is now able to use higher quantities without any problems and her rinsing/spinning results are great.
I am now fitting these rings on all new installations and any service calls I make.
Hope this helps some of you with similar problems.
For reference:
Asko o ring part number: 8901773
I use item number BS216N70 from polymax.co.uk (about 10p each)Martin.
Re: ISE 10 F3 check this!
Excellent info.
That bulletin is from 2000 so why would the ISE10 be fitted without the ‘o’ ring?
Remedy 2 is to change the pump complete so you would imagine this means all new pumps / machines after 2000 should have the ‘o’ ring fitted?
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Well done!
Re: ISE 10 F3 check this!
The later pumps were supposed to seal properly without needing the o ring mod, but it would seem that a lot of them would still benefit from it.
The problem i had was a machine that had a brand new pump fitted!Re: ISE 10 F3 check this!
Thanks for this Martin
Iv’e had the same on going problem and i just assumed it was over dosing on detergent.
Dave
Re: ISE 10 F3 check this!
kladave wrote:Thanks for this Martin
Iv’e had the same on going problem and i just assumed it was over dosing on detergent.
Dave
Did you try the ‘O’ ring tip Dave, I have one that is giving me the same grief. 😥
Jim.
Re: ISE 10 F3 check this!
No Jim
I looked at the website that Martin gave but I could not get an order up to and over their minimum charge.
Dave
Re: ISE 10 F3 check this!
Martin114 wrote:
I use item number BS216N70 from polymax.co.uk (about 10p each)Martin.
Just had a look at the polymax site but cannot find BS216 N70 ‘o’ rings?
I don’t suppose you have a spare one you could post me until I manage to get hold of some.
Jim.
Re: ISE 10 F3 check this!
kladave wrote:No Jim
I looked at the website that Martin gave but I could not get an order up to and over their minimum charge.
Dave
So how did you resolve your F03 problem?
I have found that a filter seal from a BEKO pump will fit into the rear end of the ASKO/ISE pump filter, not sure if that will have the same effect. 😕
Jim.
Re: ISE 10 F3 check this!
iadom wrote:
Just had a look at the polymax site but cannot find BS216 N70 ‘o’ rings?I don’t suppose you have a spare one you could post me until I manage to get hold of some.
Jim.
Just had another look on the polymax site and they are HERE
If you want me to post you one, then let me know your address.
Martin.Re: ISE 10 F3 check this!
Ahh, I was just looking at the initial list. 😳
I would be most grateful if you could stick me one in the post, I will PM you my address.
I will get some ordered and let you have one back ASAP.
Thanks.
Jim.
Re: ISE 10 F3 check this!
Just a thought on this one, as Mark has probably seen more ASKO machines than most of us and yet not encountered this problem I wonder what the water is like in each of your areas?
The water is very soft round here and I’m guessing it could by well on the hard side in Mark’s area.
Jim.
PS. I see you are in Burton upon Trent Martin, nowt wrong with the water round there eh. :beer:
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