You want to charge me HOW MUCH!

Re: You want to charge me HOW MUCH!

Reminds me of fun and games I had with some posh bloke. Had already had an argument with him at the door when he told me couldn’t wear shoes, even with plastic overshoes, in case it marked the carpet. Told him no shoes = no repair because if I drop a machine and break my toes then I’m stuffed.

He’d tried to fit a new seal but only attached it to the outer casing. Certainly wouldn’t admit it and was insistent it was the “machines” fault.

Fifteen minutes later, seal fitted correctly. He still wouldn’t admit it was “his” seal that was at fault and was insistent I’d changed something else. He then said, “Well, I know you haven’t really repaired anything, as we supplied the part, but obviously we’d still like to give you something for your time”. :rolls:

Re: You want to charge me HOW MUCH!

Had a bit of a do with a customer the other day who insisted I told him over the phone that the total bill would be £42+VAT including parts.

I didn’t even know what parts, if any, were required.

I knew he was that sort of customer so thats why I told him 3 times of my labour charges in the initial phone call.

(Generally if I can’t understand a word they are saying I know theres going to be trouble.)

Re: You want to charge me HOW MUCH!

i may have told this before but it still makes me laugh.
had a cust who had a new cooker he wanted fitting,upon arrival i noticed the connection point was ntc,i was just about to tell him that additional costs would be incurred when he turned round and said he worked for trading standards :rolls:so with that i doubled the costs,should have kept his mouth closed 😆 😆 all custs are the same in my eyes and no better than anyone else 8)

Re: You want to charge me HOW MUCH!

I had a call via Age Concern this morning from an old woman who lives about 10 miles from me. Flatly refused to pay any call out charge for me to come and tell her if her F/fzr was working ok. She said because she’s a pensioner and I’m AC accredited I should do it for free.

They’re all at 🙁

Re: You want to charge me HOW MUCH!

Any complaints regarding our charges are met with “please get a qoute from the manufacturer for doing the same job and if they are cheaper we will refund the entire charge ” we have been saying this for over ten years now and funnily enough nobody has taken us up on the offer 😀 . I remember sitting in with my dad as a 16 year old listening to his accountant go through his books ,the accountant told him that he shouldnt put his van on the road for less than £25 call out charge i am now 44 😯

Re: You want to charge me HOW MUCH!

customer brought in a miele dw hose with a split on the 90* bend.

very pleasant at first, but should have known there would be trouble when she claimed dw was only 6 years old, and that really shouldnt happen to a miele, and expected 20 years free of trouble. i politely shrugged, and explained they would have a 20 year warranty if they knew their machines would achieve that

Anyway told her id have to get in contact with miele for a part no which would be more than a few mins so she said she would pop back after picking the kids up as she was doing hte school run.

anyway promptly got hold of miele and was quoted £56 + p&p for the waste hose. out of interest i asked mile how old the machine was and they reckoned it would have been about 13 years old.

when she returned, i quoted her the £56 (£37 from connect i think) and if i ordered it before 3 it would be in next day… and without a chance to finish the sentence:

£56? HOW MUCH? Ill have to call my husband! cue shuffle outside and speakerphone call to hubby whose attempting the repair… at that moment i knew there’d be some kind of issue. “The shop is saying they dont have one in stock, and it sounds awfully expensive at £56” and i could hear him on the other end exclaim “HOW MUCH! there f&*)!”ing ripping you off, they should only be about £15 quid” anyway shes a bit pink in the cheeks cos i think she realised id heard the exchange so i asked if she wanted to order it or whether she wanted me to find an alternative similar guage bore waste that might fit. about 15 minutes later i came up with a hotpoint one and said its worth a shot as i can do that for 15 quid. if it doesnt marry up can always order the miele one. for some reason i didnt take a deposit this time, she agreed to go ahead, pricessed the order 10 mins later, bang on 3.

get a phone call about 3:15, “I need to cancel that hose” I was like well i cant do that ive put it through, “oh i thought you would put it through at 3 tomorrow – anyway I dont need it now as ive found one just down the road” so im like can i be cheeky and ask wherebouts, and she confirms my suspicion its our neighbouring independant rivals. Ive managed to get the hose for £1.something, its amazing, must have been old stock” and im left thinking what the hell have they sold you. So i say thankyou for making me incurr a 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} restocking charge with my supplier, hope it works for you” and she was so blase, her response was im sure youll be able to sell it to someone else who needs one… >GRRR<

anyway, long story short, she rung up yday and asked if wed returned the hose back yet, because the one she was given wouldnt fit in any shape or form. Would have said im afraid so, If it wasnt purely a case of cutting off my nose to spite my face. Thing was i needed shot of it.

but what gets me was she left teh shop with the sole intention of trying to get it elsewhere immediately that afternoon, even though shes placed an order with us knowing we wouldnt be able to supply till next day.

so word of warning for all those who dont take deposits – 50{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} non refundable deposit on all special orders!!!

learnt my lesson 🙂

Re: You want to charge me HOW MUCH!

Ditto with Allsorts on this, I was finding more & more people were asking me to order a part in then trying elsewhere to get it quicker. 😡