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Just had a delivery of some LG m/c’s and noticed there is a sticker on the front proclaiming a 10yr warranty on the direct drive motor.
I assume the customer has to pay a call out charge after the 2yr labour warranty has expired ?Re: 10 year warranty on LG direct drive motor.
Hi Allan
Correct motor only, all other costs are down to the consumer after the two year warranty.
Don
No thats not quite correct LG says they cover da motors but when you ring thro’ to check if the motor is covered against the serial number and model…Yeah guess wot ? NO NO its not covered ..but wot about da warranty da customers got SORRY!!! The stickers are for decoration So da customer usually chucks machine as cost are BER Gotta laugh at it!!!! l do
Re: 10 year warranty on LG direct drive motor.
I don’t understand that ! How can LG have information attached to the appliance stating 10 Year Warranty on DD Motor and then say that it will not provide the warranty ??
If this is correct its the same as saying that there is a six year corrosion warranty on a vehicle and when someone says Hello I want to claim under the warranty the manufacturer says Oh Your not covered at all it was nothing more that a advertising ploy !
Anyone care to elaborate ?
so even though its written all over the machine its a lie? im thinkin thats both illegal and incorrect
can we have a reasonably structured post that makes sense please?
Re: 10 year warranty on LG direct drive motor.
I seen one of those LGs at comet and when talking to a member of staff they said that it was the motor that was gauranteed .
Frankly they could not get away with false advertising and that you might have been misinformed.
Yeah,
Try asking two of our custromers in Frome Somerset bout LG warranties Both needed DD Motors and guess wot even when they threw tantrams the answers are, Sorry this part is noty covered….Re: 10 year warranty on LG direct drive motor.
And did any of these customers choose to take it further Jess1ca ?
helo_75 wrote:can we have a reasonably structured post that makes sense please?
I’ll do my best to answer your first ever question on here….. 8)
The LG Direct Drive Motor is guaranteed for 10 years subject of course to the owner completing the correct purchase documentation/on-line product registration, correct machine installation, normal useage, freedom from accident or neglect and not subjected to any incident that can be described as an ‘Act of God’…..tick all of the above and the Direct Drive Motor IS guaranteed for 10 whole years.:cool:
HTH?:D
Re: 10 year warranty on LG direct drive motor.
Hi all
As with all things, a warranty is in fact a contract. A contract must be completed by both parties if it is to be relied upon later in life. The problem is the customer NOT completing the registration process of the appliance with LG customer services. The customer needs to do this so LG record the serial number and complete the contract.
Most customer ASSUME incorrectly that the process is automatic, it is not. If the serial number is not registered correctly at time of purchase, then LG will refuse the warranty, quite simple.
We have undertaken warranty work across the range of equipment supplied by LG and extended warranty on certain products has always been a sale feature they use, and each one has required the customer to register the appliance.
We have had many customers do this correctly and have never had a problem with the extended warranty as a result. Likewise we have had a great number of customer whom have not done it properly and quite rightly LG have refused to honour it.
Hope this helps clarify matters.
Regards
Jackal
Re: 10 year warranty on LG direct drive motor.
sold countless numbers of LGs to disillusioned bosch customers, always made sure each ones filled out the guarantee form whilst there, so far no DD warranty issues, in fact no warranty issues at all so far (touch wood) bar blocked filters…
l am visiting LG on a training course in October and am going to check it out about da warranties and l will let those of you interested how l get on ….Should have info straight from da horses mouth
Re: 10 year warranty on LG direct drive motor.
gandh1 wrote:sold countless numbers of LGs to disillusioned bosch customers, always made sure each ones filled out the guarantee form whilst there, so far no DD warranty issues, in fact no warranty issues at all so far (touch wood) bar blocked filters…
Had quite a few DD problems with the hall sensor causing LE error code, guarantee is worthless as LG take 3months+ to fix it, who can live without a washing machine for 3 months?
Luckily the electronics tend to fail after five years and can’t easily be fixed due to that nasty resin stuff over the PCB. Surprised you recommend LG over German Boschs (not the Spanish ones).
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