Bosch KGN39X01GB/01 FD 870600168

Home › Forums › Trade Technical & Spare Parts Forums › Trade Technical Enquiries › Bosch KGN39X01GB/01 FD 870600168

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • February 16, 2011 at 5:32 pm #61106
    Rograbbit
    Participant

    Customer just called. I dont do a lot with fridge freezers because of not having info.
    Freezer isn’t freezing. According to the search I did some of the KGN series have modifications involving defrost times and heaters etc. Is it worth the customer contacting Bosch even though outside guarantee if a known problem?
    Can I help the customer with the problem?
    Have advised to switch off for 48 hours. If appliance works does this show a defrost or defrost time fault?
    Thanks in advance 🙂

    February 16, 2011 at 7:59 pm #344875
    nomadPaul
    Participant

    The probs with these models would normally show up with the freezer working fine but the fridge would fail to cool.

    Let us know what happens after the defrost has been carried out .

    February 17, 2011 at 2:32 pm #344876
    Rograbbit
    Participant

    Re: Bosch KGN39X01GB/01 FD 870600168

    Thanks Paul. I may have it wrong, I was busy at the time, perhaps it is the fridge. Will let you know if customer calls. Thanks for the post, much appreciated.

    February 19, 2011 at 2:48 pm #344877
    Rograbbit
    Participant

    Re: Bosch KGN39X01GB/01 FD 870600168

    Hi Paul. The customer contacted me today. It was the fridge that was at fault. It is now working after the 48 hour defrost. I have explained that if the fault returns in a relatively short period of time there must be a fault. Perhaps you can advise.Thanks.

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.