Bosch KGN39X01GB/01 FD 870600168

[Rograbbit]

Customer just called. I dont do a lot with fridge freezers because of not having info.
Freezer isn’t freezing. According to the search I did some of the KGN series have modifications involving defrost times and heaters etc. Is it worth the customer contacting Bosch even though outside guarantee if a known problem?
Can I help the customer with the problem?
Have advised to switch off for 48 hours. If appliance works does this show a defrost or defrost time fault?
Thanks in advance 🙂

[nomadPaul]

The probs with these models would normally show up with the freezer working fine but the fridge would fail to cool.

Let us know what happens after the defrost has been carried out .

[Rograbbit]

Re: Bosch KGN39X01GB/01 FD 870600168

Thanks Paul. I may have it wrong, I was busy at the time, perhaps it is the fridge. Will let you know if customer calls. Thanks for the post, much appreciated.

[Rograbbit]

Re: Bosch KGN39X01GB/01 FD 870600168

Hi Paul. The customer contacted me today. It was the fridge that was at fault. It is now working after the 48 hour defrost. I have explained that if the fault returns in a relatively short period of time there must be a fault. Perhaps you can advise.Thanks.

[Author]

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