Re: Statesman W1011 w/m
nine jim, this is the vestel model, there is a basic fault code identifier in the back of instruction book, but id be looking at the element anyway. the w1011 is about 6yrs old now (blue front) or 5yrs if its the black print, either way these were the solidist ones they made! easy thing to try is to put it on a cold wash, not a 30, an actual cold one on wool cycle iirc, and it should work fine if the heater/ntc is dodgy.
worth ringing 01452883009 to get parts/advice. their parts arent expensive.