Please can somebody give me information about a fault that my tumble dryer has developed.
As you look into the drum, there is a circular piece of metal that looks like it keeps the drum in place – this has come away leaving a jagged hole and means that my tumble dryer now requires a whole new drum unit.
As my tumble dryer is only two years old and has had sporadic usage – only during wet weather and about 4 loads a week i am struggling to understand how this has happened and have not been able to find any instances of this happening to anybody else either on the net or from Hoover.
Hoover want me to pay £80 labour charge – which I am more than willing to pay but I would like to know why it happened, (they don’t seem to know or are unwilling to tell me).
Any advice gratefully received
Sian