ISE 1607w SQUEAK !

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  • November 10, 2011 at 11:23 pm #66221
    brillo40
    Participant

    Ok I just had a new washer delivered yesterday after plumping for the ISE over the Miele i’d been looking at getting http://www.ukwhitegoods.co.uk/forumsphpbb3/viewtopic.php?f=5&t=67484#p331933 and it’s had three washes so far and every one has had the washer squealing quite loudly on the spin cycle 😕

    If i push the drum away from the front seal during the spin it stops squealing. There are lots of little rubber bits where its chaffed away due to the vibration/movement of the drum, surely this isn’t normal ? :rolls:

    The machine is level and all feet are firmly down and locknuts screwed tight. It looks like the inner drum is leaning forward and touching the top of the outer fascia seal, but is about 5mm clearance at the bottom of the drum ? Could it be that the inner drum is out of alignment on the suspension ?

    PLEASE HELP !

    November 10, 2011 at 11:29 pm #363536
    kwatt
    Keymaster

    Re: ISE 1607w SQUEAK !

    Hi brillo,

    From the sound of it that seems as if it might be transit damage. 🙁

    Can you email your details in to service@iseappliances.co.uk please and it will be sorted.

    K.

    November 11, 2011 at 12:00 am #363537
    brillo40
    Participant

    Re: ISE 1607w SQUEAK !

    Hi Kwatt, I’ve emailed them so hopefully will have a reply tomorrow ..

    November 11, 2011 at 12:08 am #363538
    kwatt
    Keymaster

    Re: ISE 1607w SQUEAK !

    You will, I’ve forwarded the issue anyway just to be sure and it will be sorted out for you ASAP.

    K.

    November 11, 2011 at 12:13 am #363539
    brillo40
    Participant

    Re: ISE 1607w SQUEAK !

    Cheers Kwatt….do you work for ISE ?

    November 11, 2011 at 12:15 am #363540
    kwatt
    Keymaster

    Re: ISE 1607w SQUEAK !

    I do yes.

    K.

    November 11, 2011 at 12:35 am #363541
    brillo40
    Participant

    Re: ISE 1607w SQUEAK !

    Excellent, i’m in safe hands then 8)

    November 11, 2011 at 11:10 am #363542
    brillo40
    Participant

    Re: ISE 1607w SQUEAK !

    Just an update, had a reply from John Hopwood (MD) @ ISE who is coming out on Monday to replace the washer.
    Can’t fault the customer service, if only other companies were this good 😀

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