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I attended the machine cos the client says water was pouring out of the soap drawer during the cycle. Found the drawer was dirty and mouldy also the dispenser was very mouldy. No obvious wet patch elsewhere as it was bone dry. I suspected it was the dispenser being the culprit as I have replaced few of these without any problem. The machine is level, and in good condition. There are mould on the door seal but nothing to be of concern.
I supplied and fitted the new dispenser and it was fine, no leaks or whatsoever. The client’s girlfriend tells me that it leaks when it spins. Now she’s telling me… I was given a very different version of the fault which led me to focus onto the soap dispenser itself. I didn’t have time to investigate further as I have no reason to believe that there should be other faults elsewhere as I said it was bone dry, no evidence of water mark. The original client says it was clean water pouring out. I went over his description twice to make sure. I left them to it then got a text message saying his machine flooded the kitchen. It was the guy who phoned me and I met with him on the first visit and swears that water was coming out of soap drawer.
I find that is a bit worrying as it sounds like the client’s partner is right on the fault description so that I will have to go back to look at the pump and door seal. It’s annoying when you have been told one fault description and then turns out to be false. Has anyone come across this before? With water coming out of soap drawer?
Re: Hotpoint washer dryer WD420 – water pouring out of soap
twicknix wrote:Has anyone come across this before? With water coming out of soap drawer?
All hotpoint WMA,WF and WD series machines with filter ball in sump cause this fault, it is very common. Blocked filter, drums spins, water nowhere to go but come flooding out of the soap drawer. First place always to look. Easy 5 minute fix. 😉
Re: Hotpoint washer dryer WD420 – water pouring out of soap
Thanks Martin,
Kinda makes sense. I never knew this, thank goodness for friends on UKW! Will check it out.
The downside if it is the filter ball, then I have lost money on the dispenser. I might put the original one back but it is a lot of faff. Is it unethical to persuade the owner to go halves on the dispenser as he got a shiny new one and it’s very clean as opposed to the old black manky dispenser?
Re: Hotpoint washer dryer WD420 – water pouring out of soap
Turned out that it was blocked filter ball. Stuffed with dog hairs. Apparently the owner was washing the dog’s blanket. Thank goodness for wet vac, kept the flooding to minimum.
Reached an agreement over the dispenser, made a small loss rather than writing it off completely.
Hopefully that’s the end of it.
Re: Hotpoint washer dryer WD420 – water pouring out of soap
Throw the sump ball away it doesant make much differance to the so called detergent saved and economy, it will save the customer in grief and money clearing the things out, i reckon the the ball bobbing up and down just pushes it all to the sides of the filter causing it to block and not giving it a chance to flow away.
Re: Hotpoint washer dryer WD420 – water pouring out of soap
johnnyj wrote:Throw the sump ball away it doesant make much differance to the so called detergent saved and economy, it will save the customer in grief and money clearing the things out, i reckon the the ball bobbing up and down just pushes it all to the sides of the filter causing it to block and not giving it a chance to flow away.
It did cross my mind, but decided to leave things as it is. Better for this to be blocked rather than in the drain pump.
The moral of the story is do not wash dog blanket, just throw the blanket away and buy a new one! Cheaper than calling me out. Of course I didn’t say that to the client… 😯
Re: Re: Hotpoint washer dryer WD420 – water pouring out of s
johnnyj wrote:Throw the sump ball away it doesant make much differance to the so called detergent saved and economy,
I beg to differ. The ball is essential in closing the sump in preparation for detergent injection into the drum. Low water volumes coupled with measured time activation essential to correct dispersal of cleaning agent.
The ball also reduces ‘suds lock’ developing during the rinsing stages. And avoids premature ‘tripping’ of the pressure switch system which, you will note, is closely linked to the sump filter.
Always leave the machine the way it was designed, it was put there for a reason after all. 😉
Re: Hotpoint washer dryer WD420 – water pouring out of soap
I’ve been throwing them away for years, and never had a complaint yet, also the gunge the builds up nowadays in machines when customers dont carry out a service wash cause the sump balls to stick and prevent pump out, especialy in the Aqualitas range etc
Re: Hotpoint washer dryer WD420 – water pouring out of soap
Had a Zanussi ZWF ball little while ago had popped up into the tub and making a hell of a noise against the turning drum.
Mike.Re: Hotpoint washer dryer WD420 – water pouring out of soap
Ahhh… the money spinner little ball in the sump hose…
Keeps coins and objects in the plastic tub so they end up comming through the side or damage the drum causing clothing to rip… a write off job… keeps clothing in the tub so there is a fair chance it can jam up the back of the drum on a sealed tub where you can’t get to it and another write off job..
Traps long hair, and gunge causing intermitant drainage promblems so customer gets fed up and buys a new machine… pop’s out into drum causing lots of noise, customer thinks is drastic job – buys new machine…
I wonder why manifactures keep fitting them !!! 😮 …
If they are so good why don’t manifactures tell their customers about them in the instruction book and how much soap powder it is saving them or… when they are removed for what ever reason it never seems to make any difference to the opperation of the machine???
Just one of the little weapons in their armament these days to help grow the mountain of discarded washing machines in my opinion – or is it I’m just getting more synical and grumpy in my old age?
Eco friendly – a lot of old balls is what I say.. 😉
Mick
Re: Hotpoint washer dryer WD420 – water pouring out of soap
if you remove the ecoball on a bosch washer drier it causes a f17 fault
Re: Hotpoint washer dryer WD420 – water pouring out of soap
Un-bloody-believable !…..but yet so far not unsurprising that ‘engineers’ just remove the’ecoball’ from sump hoses without a friggin’ clue as to their purpose!
Just whip it out, and throw it away! Very clever, pat yourselves on the back you smart ar$e.:roll:
I wonder how many guys that remove the ball, then hand it to back to the customer explaining their reasons for its removal? And wonder also as to what form their explanation would take? What logic applied when a customer argues the simple point as to why the manufacturer installed it in the first place? As an ‘engineer’ I’m sure their answer would be logical in the extreme and most enlightening no doubt. 😕
Re: Hotpoint washer dryer WD420 – water pouring out of soap
Its a ‘vestigal organ’, if I suspect that it is causing a problem then like a grumbling appendix I remove it as well.
Even had a troublesome ISE 10 that was sorted by removal of eco ball. 😉
One of many ‘smart ar$e’s’ 😛
Re: Hotpoint washer dryer WD420 – water pouring out of soap
I agree with Martin that it should be left in if possible. The reason it doesn’t seem to make any difference to most customers is because they haven’t got a clue about detergent dosing and just slosh it in liberally (powder or liquid, “look at this huge box I got at Lidl’s for a fiver!”) or add an extra tablet if there’s a bit of mud on Jimmy’s football kit. To the few careful customers who RTM and dose their Ecover accordingly, it probably would save them twenty quid a year and their washing should smell a little better as there’s that extra barrier between the tub and the sink waste .
Mike.Re: Hotpoint washer dryer WD420 – water pouring out of soap
They might save £20, but put that against the cost of calling out an engineer to fix a problem caused by the darned thing in the first place, unless of course you are going to do it for free.
Second call this morning, Hotpoint WT740 showing F-10.
The only fault was a totally clogged eco ball stuck in the sump, nothing else in there.
Thankfully she doesn’t use that Ecover junk but was using colour tabs only after years of using liquids.
The few Ecover users in this area that I encounter all have horrible smelling, manky, mouldy machines. god knows what their clothes are like. :rolls:
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