Samsung Fridge/Freezer SL39WJ1/XEU HELP PLEASE !!

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  • December 28, 2004 at 11:01 pm #7239
    Sarah
    Participant

    Hello,

    I come asking for assistance please.

    I made a purchase of a second hand Samsung Cool n cool Fridge/Freezer 5 months ago. I chose to buy second hand due to our previous F/F dying completely and us not having sufficient funds to purchase a new one.

    It was supposed to only be 18 months old at the time.

    The model number is: SL39WJ1/XEU
    The Serial Number is: 41AN202062 B

    I did not get the proof of purchase from the original owner and there was no manual available.

    Now I am in deep trouble with egg on my face and I need your help please.

    This F/F has a computer controlled temp and display. The entire F/F keeps shutting itself off completely. I mean completely it turns off and then comes back on again.

    When it comes back on ALL the lights on the display light up, you can hear the fan ( I think ) come on and then there is a click and it beeps twice and then it shuts of completely.

    Sometimes it comes on and you can hear what we think is the compressor coming on in the super mode as it is loud and then it shuts of beeping twice.

    This just keeps happening over and over. We unplugged the F/F and wait 1 hour and then plugged it back in hoping the computer would reset itself.

    It did not.

    Now I sit here with a full F/F of food and it not working properly and a repair centre hooked with Samsung saying because I don’t have the original proof of purchase I am going to be charged £200 per hour to come out.. I honestly do not have the amount of money and I really am hoping that either someone has a service/repair manual we can borrow OR someone who is willing to talk my husband (who was an electronic engineer) through what steps to take even if it means taking the thing apart which I believe he is capable of doing if he knows what to look for and how to fix it .

    Thank you all in advance for helping

    Sarah

    December 28, 2004 at 11:48 pm #122206
    Penguin45
    Participant

    Sarah,
    Don’t panic, there are any number of good refrigeration bods on UKW who can offer some advice, or service if required; certainly at considerably less than £200/hr. 🙄

    The only problem at the moment is the holiday season, not everyone is about or working. If you could pop up your postcode, a local member should be able to advise you.

    Regards,
    Penguin45.

    December 29, 2004 at 9:18 am #122207
    Dave_Conway
    Participant

    Re: Samsung Fridge/Freezer SL39WJ1/XEU HELP PLEASE !!

    I can confirm the dating for you, the 18 months is correct as the unit was 1st produced in 2003.

    As Penguin says, let us know your postcode, someone here should be able to help with a service visit.

    Dave.

    December 29, 2004 at 9:24 am #122208
    Sarah
    Participant

    Re: Samsung Fridge/Freezer SL39WJ1/XEU HELP PLEASE !!

    hi everyone again

    I understand about the holiday period.. I am just sitting here with lots of food going bad in the fridge and freezer trying to find an answer to the problem.

    My post code is
    ox25 5tq near Bicester in Oxon

    thanks again

    Sarah

    we can be contacted on syisrael03@yahoo.com if that is of any more help to expedite this matter.
    Thanks

    December 29, 2004 at 12:11 pm #122209
    Dave_Conway
    Participant

    Re: Samsung Fridge/Freezer SL39WJ1/XEU HELP PLEASE !!

    I’ve just emailed the user manual to you 😀

    Have a read through and see if helps at all.

    Dave.

    December 29, 2004 at 12:29 pm #122210
    Sarah
    Participant

    Re: Samsung Fridge/Freezer SL39WJ1/XEU HELP PLEASE !!

    hi Dave

    thank you very much am continually checking my email for the receipt of the manual.

    THANK YOU !!!!

    Sarah

    December 29, 2004 at 12:50 pm #122211
    Dave_Conway
    Participant

    Re: Samsung Fridge/Freezer SL39WJ1/XEU HELP PLEASE !!

    Let me know if you don’t get it, BT’s email servers are horrendously slow at the moment 😥

    December 29, 2004 at 12:58 pm #122212
    Sarah
    Participant

    have not received it yet 🙁

    Hi Dave

    I even sent a test email from another account to make sure I was getting email at yahoo and sure enough arrived in seconds.

    But so far the manual has not 🙁

    Patiently waiting 🙂

    Sarah

    December 29, 2004 at 2:24 pm #122213
    Sarah
    Participant

    manufacturing date

    hi Dave

    I have called Samsung to see if they would do the work under warranty since it was manufactured in 2003.

    However, they said it was made in Feb 2000. I am absolutely gutted. I was told this was only 18 months old when I bought it and was quite hapay when you confirmed the 2003 now I am devestated actually.

    I still would like the user manual or if someone has the repair persons manual then hubby can have a go at the repair.

    thanks in advance

    Sarah

    December 29, 2004 at 2:39 pm #122214
    kwatt
    Keymaster

    Re: Samsung Fridge/Freezer SL39WJ1/XEU HELP PLEASE !!

    Sarah,

    The trade’s experience with Samsung has not been the best and you’ll find a lot of the guys won’t touch them due to issues with spares and technical information, so if we struggle for technical information I doubt that you’ve much chance of getting any from Samsung. All repairs for Samsung refrigeration products are handled by Expert Appliance Care to my knowledge and, in all honesty, you’ve got a far better chance of them being able to do a first time fix on the machine but I’ve no idea where the £200 an hour came from as I don’t think that Expert charge anywhere near that amount.

    The point is that they’re liable to have spares on the van or be able to get them from base pretty sharpish and it sounds as if you may well have a PCB failure on the machine. The last time I priced one it was about £100 for the part, but it could be other things as it’s very hard to diagnose these kinds of faults remotely. As for a schematic for the PCB, forget it, it won’t exist even in the service literature I should imagine.

    As you are not the original purchaser of the machine there’s little that Samsung (or most of the other manufacturers) will do to help you financially I’m afraid. Added to which you have no proof of purchase as, at the age claimed, you would have some limited comeback where it not for the fact that the appliance is second hand in effect.

    Not good news I know, but at least you know the score.

    K.

    October 15, 2005 at 4:57 pm #122215
    tykettej
    Participant

    Re: Samsung Fridge/Freezer SL39WJ1/XEU HELP PLEASE !!

    Hi Sarah!

    I’ve been having the exact same problem with my Samsung fridge freezer that you had with yours – clicking on and off etc. Did you ever get yours fixed and if so by whom and how much?

    Tykettej

    November 30, 2005 at 8:09 pm #122216
    tir
    Participant

    Re: Samsung Fridge/Freezer SL39WJ1/XEU HELP PLEASE !!

    Hello all.

    I am looking for a replacement light for this fridge freezer. I have had no luck with the usual B+Q etc. I have searched to no avail.

    Any help would be appreciated.
    tir

    November 30, 2005 at 8:53 pm #122217
    Dave_Conway
    Participant

    Re: Samsung Fridge/Freezer SL39WJ1/XEU HELP PLEASE !!

    Can you describe the bulg please tir ?

    From Samsung it will most likely be quite ludicrously expensive 😉

    Dave.

    November 25, 2006 at 9:19 am #122218
    lem4crm
    Participant

    Re: Samsung Fridge/Freezer SL39WJ1/XEU HELP PLEASE !!

    Desp

    I am desperate for instructions/Manual just purchased secondhand one

    December 29, 2006 at 1:05 pm #122219
    dennis707172
    Participant

    Re: Samsung Fridge/Freezer SL39WJ1/XEU HELP PLEASE !!

    I’ve got a problem with an SRL3928, however a user manual, for what it’s worth, is available off the Samsung website URL below. I don’t know if this is technical enough

    http://www.samsung.com/uk/products/refr … ns1xeu.asp

    Enjoy

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