John Lewis JLWM1203 drain pump error

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  • March 1, 2014 at 4:52 pm #79768
    mooncalf
    Participant

    Hi Folks,

    hoping someone can help 🙂

    had a few drain error codes the last time this washing machine was running.

    Tried running it today and didnt work..

    Took quite a bit of lint and hair/fluff out of the drain impellor service tube and still didnt work. Ive taken the machine apart today and got to the drain pump. checked there isnt any physical blockage and the exit hose seems fine aswell.

    When I put it back together, on any programme I can hear sound from the impellor/pump as if it is trying to pump out, even though the machine is dry.

    Does it sound likely the pump has gone and do you think replacing it will sort the problem, is it possible that the fault may have caused subsequent damage elewhere to the machine???

    thanks
    Craig

    March 1, 2014 at 5:03 pm #410497
    Martin
    Participant

    Re: John Lewis JLWM1203 drain pump error

    Pumps wear out after 3 yrs on average. If there is any lateral free play on the Impellor then that is a dead giveaway.

    March 1, 2014 at 5:07 pm #410498
    mooncalf
    Participant

    Re: John Lewis JLWM1203 drain pump error

    hi martin,

    it was pretty solid in the housing, I certainly couldnt get it out but then didnt pull so hard as I presumed its set into the housing..

    the machine is around 5 years old is it likely to have damaged the master board or anything else ??

    March 1, 2014 at 5:16 pm #410499
    electrofix
    Moderator

    Re: John Lewis JLWM1203 drain pump error

    no what martin means is play in the pump impellor (the white cross)

    if you can hear thr pump trying to start then that is prob all it will be. if pump starts properly ( not just rattles) then you may have a blockage. i have had buttons half way down the outlet hose

    Dave

    March 1, 2014 at 5:47 pm #410500
    kwatt
    Keymaster

    Re: John Lewis JLWM1203 drain pump error

    There’s seven versions of that machine as well, do you have the PNC from the rating plate?

    K.

    March 1, 2014 at 6:14 pm #410501
    mooncalf
    Participant

    Re: John Lewis JLWM1203 drain pump error

    thanks for responding

    had another fiddle with it, set it to drain cycle and opened the tube to unblock the impellor and the impellor is clearly rotating…

    wasnt getting any error codes though.. so is it probably likely theres a blockage in the drain pipe? i fed water back through it and it seemed to flow ok.

    thanks for your help

    cheers
    Craig

    March 1, 2014 at 6:51 pm #410502
    Martin
    Participant

    Re: John Lewis JLWM1203 drain pump error

    He didn’t get it about the pump did he?

    March 2, 2014 at 5:14 pm #410503
    mooncalf
    Participant

    Re: John Lewis JLWM1203 drain pump error

    Martin wrote:He didn’t get it about the pump did he?

    possibly not 🙂 im on a steep learning curve

    i took it apart again and have checked the drain hose for blockages and its definitely not blocked..

    I got the following information off 2 stickers:

    this one was on the top of the control panel:

    AKO 722082-03
    ELUX 132430402
    080402 15 100 67
    pnc 914522514(00)
    MCF 132418411 – 001
    ccf 1325352840 013
    firmware WBE20306

    and on the back of the circuit board inside was a sticker with this this:

    AKO 719102-03
    ELUX X32424323
    Boot ver B042008_B
    080317

    20 576 43

    I can get the pump tested by an electrician at work tomorrow would that be worth doing?

    any other suggestions for what it could be??

    thanks a lot
    Craig

    March 2, 2014 at 5:38 pm #410504
    kwatt
    Keymaster

    Re: John Lewis JLWM1203 drain pump error

    The pump used in that machine should be this one:

    http://shop.ukwhitegoods.co.uk/13220820 … drain-pump

    What Martin and Electrofix are talking about is that small white cross shaped part, known as the pump impeller.

    If that comes loose then you will get intermittent or poor draining. It can be loose on the shaft it’s mounted on or the shaft can come away from the magnet inside the pump which will give the same effect. The pump seems to be working and will test to be electrically okay but, it’s not really.

    K.

    March 2, 2014 at 6:06 pm #410505
    mooncalf
    Participant

    Re: John Lewis JLWM1203 drain pump error

    looking at the pump now I can pull the impellor head out from the housing by about 3 or 4 mm..

    would you go ahead and change it do you think thats the best option?

    thanks for your help
    Craig

    March 2, 2014 at 6:43 pm #410506
    kwatt
    Keymaster

    Re: John Lewis JLWM1203 drain pump error

    Personally, I would think that was the problem. 😉

    Cannot say 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} for sure of course but it’s a very good prospect.

    K.

    March 3, 2014 at 7:46 pm #410507
    mooncalf
    Participant

    Re: John Lewis JLWM1203 drain pump error

    Hiya,

    ive ordered the pump and will let you know when it gets here..

    any ideas how quick delivery of spares is from the e-store?

    cheers
    Craig

    March 3, 2014 at 8:19 pm #410508
    Martin
    Participant

    Re: John Lewis JLWM1203 drain pump error

    Very, usually. Is the washing building up then? 😀

    Out of interest did the Impellor have much lateral (as opposed to end play that is) movement?

    March 3, 2014 at 8:32 pm #410509
    mooncalf
    Participant

    Re: John Lewis JLWM1203 drain pump error

    hi martin,

    with 3 small children its becoming a feature.. 🙂

    im being slow when you mean lateral movement do you mean side to side as you look head on the impellor or do you mean will it pull out of the housing?

    cheers
    Craig

    March 3, 2014 at 9:31 pm #410510
    Martin
    Participant

    Re: John Lewis JLWM1203 drain pump error

    Side to side. Impellors on permanent magnet motors usually have forward and back movement of the Impellor. When they wear and start to play up the movement develops sideways (laterally).

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