- This topic has 18 replies, 8 voices, and was last updated 11 years, 11 months ago by
.
-
Posts
-
Hi all, new here- see title re my question. I have had a previous bad experience with a Haier washing machine bought in 2008, but don’t want to be bigoted against all Chinese manufacturers based on just on one experience, do realise that an awful lot of branded goods are now made in China, and is it me or have the complaints about Haier stuff died away over the last three years or so?
The info page re Hisense on this website is here and seems to be saying that Hisense were the manufacturers of Frigidaire products in recent years: http://www.ukwhitegoods.co.uk/help/abou … sense.html but may be out of date by now, certainly there are a few Hisense fridges on the market now, e.g. at AO.com (‘Would you buy from Appliances Online?’ is another question…).
This is the model I have been looking at which seems to tick all the boxes for us re capacity etc comparing very well with other makes: https://www.google.co.uk/shopping/produ … JYBEKYrMAM
Hisense also have a flashy new UK website: http://hisense.co.uk/
Re: Would you buy a Hisense Fridge Freezer?
Short reply (I apologise for that) but Hisense = No sense…..end of reply.
Re: Would you buy a Hisense Fridge Freezer?
Hi Martin,
Why have you made the comment “Hisense = no sense”? What do you know of these products? What experience do you have of these products? Is it just a prejudice you have against Chinese appliances?
I apologies for so many questions but I do not know if there is any foundation for your comment.
Richard
Re: Would you buy a Hisense Fridge Freezer?
richard wrote:I apologies for so many questions but I do not know if there is any foundation for your comment.
The simple answer to you Richard is that little has changed in the two years since UKW summarised the position in the marketplace of Hisense products. And giving a simple reply to the OP was, I felt, sufficient incentive for the OP to investigate further. As my leaning is toward the servicing of these products I always ask myself “…what happens if it goes wrong?” a question all potential purchasers should ask. JTM appear to be the only players in the after sales of these products and I for one would question their nationwide effectiveness at this task?. A caution for any potential purchaser to consider don’t you think?
Re: Would you buy a Hisense Fridge Freezer?
Thanks guys- I think I will steer clear just now, the Haier washing machine was a bit of a learning experience, though it was arguably better than the the far more expensive Zanussi that preceded it and lasted about three years, which was a shock when the Zanussi before that had done about 15 with just a new set of motor brushes. Now have a Miele washing machine- hopefully that was worth the £670.
Re: Would you buy a Hisense Fridge Freezer?
OK so after a consult with SWMBO we are looking at discounted ‘Hoover’ which I realise is a badge engineered Candy, but has the large capacity fridge & modest freezer combo etc. that we want at a reasonable price: http://ao.com/product/HSC185WE-Hoover-F … 29403.aspx We would look at the quality German options but don’t really have the readies at the moment and anyway when the teenage kids leave home we will want a much smaller one- which I think will be the time to go for the Miele or Liebherr.
Re: Would you buy a Hisense Fridge Freezer?
Though we have seen a discounted Liebherr CUPSL2721 that might work for us.
Re: Would you buy a Hisense Fridge Freezer?
niggle wrote:Though we have seen a discounted Liebherr CUPSL2721 that might work for us.
You are ‘on the button’ now my friend. :tup:
Re: Would you buy a Hisense Fridge Freezer?
Martin wrote:
The simple answer to you Richard is that little has changed in the two years since UKW summarised the position in the marketplace of Hisense products. And giving a simple reply to the OP was, I felt, sufficient incentive for the OP to investigate further. As my leaning is toward the servicing of these products I always ask myself “…what happens if it goes wrong?” a question all potential purchasers should ask. JTM appear to be the only players in the after sales of these products and I for one would question their nationwide effectiveness at this task?. A caution for any potential purchaser to consider don’t you think?Thank you for your reply. I cannot agree with your comment that little has changed. Two years ago Hisense did not have any appliances on the market, where as now there is a good range of quality refrigeration appliances. Within the next few months there will be washers, TVs and mobile phones. So I suggest that Hisense’s position in the market place has changed a quite a lot.
I can understand your reservations regarding JTM, I presume this is because of the poor press they have received on UKW forums, and they are often criticized because of parts availability. This is not the case with Hisense as the parts are ordered by Hisense and a broad spectrum of parts are held in the UK. If you are questioning the capabilities of the engineers, remember you may be talking about UKW members.
I do question the ethics of condemning a brand, with little explanation as to why, as per your initial post, when you do not have accessibility to all the facts. Especially regarding the quality of the products, the failure rates and the service KPI’s.
I accept that you are entitled to your opinion, as we all are, but I respectfully ask that you consider your replies before making all consuming defamatory remarks. It is not my intention to criticize you, in any way, as I have said you have a right to your opinion, but I would ask that a short explanation of the reason for your comments would only be fair to any particular brand, and to the OP.
Please accept my comments with the good grace in which they have been made.Re: Would you buy a Hisense Fridge Freezer?
Can we take it from that post that you are an agent for Hisense?
Re: Would you buy a Hisense Fridge Freezer?
Since my original message I have seen quite a lot of poor reviews and complaints re Hisense fridges/freezers on Australian forums, where they have appear to have had a longer market presence. There are both issues of poor build quality and customer service when things go wrong. They may have improved since the last of these posts, circa 2012, or they may have cut and run from that market and come here to make a quick buck in the same fashion- I don’t know but it would seem silly to take the risk with my hard earned.
Meanwhile our current equipment may be having a stay of execution as info on here suggests some of it at least may be repairable- I will pots on the fridge & freezer forum.
Re: Would you buy a Hisense Fridge Freezer?
richard wrote:I accept that you are entitled to your opinion, as we all are, but I respectfully ask that you consider your replies before making all consuming defamatory remarks.
I hardly think my replies to the OP’s question would be considered by anyone as defamatory. But rather a succinct generalisation toward the overall reputation the brands standing holds in todays marketplace.
Richard wrote:It is not my intention to criticize you, in any way, as I have said you have a right to your opinion, but I would ask that a short explanation of the reason for your comments would only be fair to any particular brand, and to the OP.
After sales service limited to sole agents. Spare parts not readily available through the usual channels. User reviews complain of how noisy they are. Australian websites and YouTube full of problems with Hisense refrigeration problems. Do you wish me to elaborate further or was my first reply to the OP a little more appropriate and a lot less defamatory? But as you readily admit Richard, it is only MY opinion after all and the OP is, after all said and done, at liberty to take it or leave it.
Re: Would you buy a Hisense Fridge Freezer?
I have tried posting a full reply but I keep being logged off, so just a quick reply.
Hi Bryan – It is a long time since we last spoke.
Iadom – I will come clean, I work for Hisense UK.
Martin – I cannot comment about Australia as I do not have their data. I can say that most of their models are based on the old Frigidaire appliances, made to a price that is often dictated by the retailers.
Niggle – Hisense Australia have not cut and run and Hisense UK are here for the long term.
With regards to the quality of the UK products, I guess, only time will tell. Thank you for giving me the opportunity to have my say. I will leave it at that.
- You must be logged in to reply to this topic.