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Hi, my Hoover Vision HD 842-80 has been playing up. First, I noticed the it only washed cold and gave 16 flashes. Changed the element and this seemed to work – that is the wash was hot. However, then it kept cutting out before the rinse with 3 flashes.
If subsequently put onto rinse separately, it occasionally worked, now mostly doesn’t and flashes 16 times. So to be clear, mid programme I get 3 flashes (drain time out?) but 16 flashes if I manually switch to rinse.
Following general advice on this board, I’ve cleared the sump hose, the drain hose, the standpipe and the pump filter. I’ve checked the pressure switch by blowing etc and that seems fine – click on and off.
I’ve tried the ’empty spin’ without the filter on and saw the impeller whiz around okay.
I’ve run out of things to check! Any ideas?
Note:1 The heater element replacement has a thermistor – the one I took out didn’t and there is no obvious wiring for this.
Note:2 The whole machine was heavy with limescale. The pump filter was chock.Re: Hoover vision HD flashing 3 and 16 times
Sorry, but just to add to the limescale bit, the pump filter and sump hose have been off half a dozen times over the last couple of days just to make sure they were not blocked by limescale shifting along the system.
Re: Hoover vision HD flashing 3 and 16 times
Replace the clapped out pump I would suggest because clearly it works one minute then not the next. If the drainage system is clear as a whistle and you get this problem it has to be the problem. Pumps are only good for 3 yrs on average anyway and with all the limescale it’s had to endure in that time I’m not surprised it’s playing up.
Re: Hoover vision HD flashing 3 and 16 times
Replace the clapped out pump I would suggest because clearly it works one minute then not the next. If the drainage system is clear as a whistle and you get this problem it has to be the problem. Pumps are only good for 3 yrs on average anyway and with all the limescale it’s had to endure in that time I’m not surprised it’s playing up
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Hi
The fault is 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} the water heater nothing else
Bryan
Re: Hoover vision HD flashing 3 and 16 times
Thanks for the responses chaps.
Martin, I was half expecting the pump might be working less efficiently and could be the prob. When I took the pump off, I pushed the impeller around with my finger and although there was no great resistance, there was a slight grating noise, as though powdered limescale might be behind it. Presumably, there’s no way to check this?R600a
The new element seems to work although I’m confused as to why this one has a thermistor and the last one didn’t. Can the thermistor (not connected by wire) still regulate the element or does the separately installed thermostat do this job.Both – elsewhere on this board, someone suggested removing the power supply from the element to isolate it and then run the machine. Would this be a good way to go? If so, should I simply run the washer on a selected cold wash?
Re: Hoover vision HD flashing 3 and 16 times
Oh, forgot to say, the washer seems to drain quite quickly even though the time out error 3x flashes stops the programme. All of the visible water in the drum is gone in less than a minute, but I assume that there is more to it than what you can see. At this stage, (3 flashes) if I open the pump filter, about half a cup full of water pours out.
Does that help?Re: Hoover vision HD flashing 3 and 16 times
Hi
It seems that you may have fitted the incorrect element and the board will throw up a error 3 & 16 when the heater isn’t performing either with low or high resistance.
What was the part number you fitted and also the product/serial number of your machine ? It is a 16 digit number starting normally 31
Bryan
Re: Hoover vision HD flashing 3 and 16 times
thanks for helping out.
HOOVER VHD 842-80
3100 2589 0821 1924The new element is stamped with
AC240v 1800w
1613201403NOTE: desperate to get this sorted before Bank Hols, my wife took the old element into the nearest parts shop and they sold her this part as a replacement despite some obvious differences (which may not be important). From my scribbled notes, the old element was stamped with RCA 0092 589 12 (possibly an R not 12). Also had 41021737.
AC 230v 1950wRe: Hoover vision HD flashing 3 and 16 times
Hi
It looks like you’ve got the wrong element.Yes the new element has a ntc fitted but if yours does not have the connection then it wouldn’t be used.
The correct part should be 41021737.
We can supply direct from GIAS if you want.Bryan
Re: Hoover vision HD flashing 3 and 16 times
Hi r600a – thanks for that.
I’ll have to ask my wife if she can agree an exchange/refund with the parts shop first since the new element cost about £30. If they say no, then I’ll take you up on your offer. Any idea of cost for the correct part?
Thanks again for your help.Re: Hoover vision HD flashing 3 and 16 times
Quick update:
So, they’ve said they will order in another part and let me swap it/try it out. They also said that they don’t expect this to make any difference because the fault was obviously with the PCB. They were keen to send an engineer to diagnose the problem – at my expense.
They wouldn’t give the manufacturer name or details of the element they supplied – just kept avoiding the question. I said I simply wanted to check that the part they supplied was compatible – go figure.Re: Hoover vision HD flashing 3 and 16 times
r600a wrote:The fault is 100{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} the water heater nothing else
I will watch with interest at the outcome. 😀
Re: Hoover vision HD flashing 3 and 16 times
Hi Martin, the outcome so far is that my wife thinks I’m an idiot for taking so long to fix the washer. 😕
Thought I might try one more thing tonight. As mentioned above, is it worth trying to isolate the problem by disconnecting the power from the heater element and simply doing a cold wash cycle to see if it still throws up the 3 flash error? If so, should I remove the earth from the heater as well.Hoover vision HD flashing 3 and 16 times
Nope, that won’t work. It will throw up the error immediately or not go at all.
I say your problem is the pump. My colleague Bryan is convinced it is the heater. I sit and wait meanwhile the further developments with interest. 😀
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