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Last week I noticed huge price hikes on the electrue site compared to what I usually pay for the staple parts so I contacted them and was told that they had suffered an I.T problem that involved the software that calculates discounts having crashed and was being re-installed, anyway I was told that it was now sorted and up and running, needless to say my prices were still higher so ultimately I got a call off a rep who told me that because I only spend a couple of thousand pounds a year (yes I am a one man band)That my discount rate was now correct unless I spent more and he even told me that they have companies who spend over 50k per annum…yippee
After re checking the prices that he quoted me on their website against recent invoices they were still higher than I was paying a few weeks ago and they really are not competative for me now compared to Maddocks and Qualtex with whom I opened an account yesterday, anyway, I was wondering is just my measly account that I have used with them regularly for nearly twenty years or has anyone else had a similar problem with the discount software crash.Re: Electrue and their discount software crash, is it just m
Welcome to the CDSL guess the price club!
We used to spend over £30k a month with them and then discovered we could on most occasions buy cheaper direct from the manufacturer as a retail customer.
Over a period of time we dwindled it down to few hundred pounds a month and went elsewhere. It took them 2 years to realise.
The rep did pop in last year and asked why and when we told him he answer was ok I will get that sorted and get you back.
Heard nothing since and haven’t spent a penny with them since.
They want to cherry pick the biggest customers at the expense of those that helped them build their business in the first place. Our account was one of the oldest they had, back in the days when Mick Depper drove the van!
Loyalty with them is a nasty word not to be used so do t be surprised when they do what they have done to you.
Good luck for the future.
J
Re: Electrue and their discount software crash, is it just m
Thankyou for replying J and sharing your experience, I have been pretty much blinkered by using Electrue over the years and happy I must say but I did ultimately send them an email last week pointing out that I wont be buying anything at their new elevated prices and that I just couldnt grasp their business model but I heard nothing back and probably wont, anyway this is may be the push that I needed.
I actually wondered if there was a software problem in the first place or if it was perhaps an ambitious account manager looking to put the bite on some smaller accounts.Re: Electrue and their discount software crash, is it just m
I don’t know if they are targeting my business as I have always complained at the cost of their gen Bosch spares, but they have recently slashed the prices and often a penny less than Qualtex. for example 154740 carbon brushes are now showing at 16.74 when before they were approaching £30.
Re: Electrue and their discount software crash, is it just m
I actually had a call from my rep today asking why my orders had virtually vanished. Think they already knew the answer, but he’s promised to look into my account and beat qualtex.
Re: Electrue and their discount software crash, is it just m
eastlmark wrote:I don’t know if they are targeting my business as I have always complained at the cost of their gen Bosch spares
CDSL have never been a mystery to me. They are just rip-off middle men charging funny money for Bosch stuff you can buy cheaper anyway direct from BSH. The only time I would buy spares from a wholesaler is if the manufacturer was out of stock and I was desperate to obtain that part. Usually though if BSH haven’t got it then spookily the wholesaler is out of stock….funny that.
If Jackal and his 30k spares (PER CALENDER MONTH, for Christ sake) purchasing power can’t hit it off with CDSL then how the fuff is a one man band gonna get anywhere with them…….answers on a postcard please to:-
Re: Electrue and their discount software crash, is it just m
Martin wrote:
eastlmark wrote:
I don’t know if they are targeting my business as I have always complained at the cost of their gen Bosch sparesCDSL have never been a mystery to me. They are just rip-off middle men charging funny money for Bosch stuff you can buy cheaper anyway direct from BSH. The only time I would buy spares from a wholesaler is if the manufacturer was out of stock and I was desperate to obtain that part. Usually though if BSH haven’t got it then spookily the wholesaler is out of stock….funny that.
If Jackal and his 30k spares (PER CALENDER MONTH, for Christ sake) purchasing power can’t hit it off with CDSL then how the fuff is a one man band gonna get anywhere with them…….answers on a postcard please to:-
hence my post Martin, funny pricing no more it would seem.
Re: Electrue and their discount software crash, is it just m
eastlmark wrote:hence my post Martin, funny pricing no more it would seem.
…..and the Tooth Fairy really does exist.
Re: Electrue and their discount software crash, is it just m
Thanks for the input folks,
I am wondering if my price rises are something to do with a parcel that was lost by DPD a month ago which culminated in Electrue issuing me with a credit note, making me think that they may want to try and claw some of their loss back by increasing my prices because two other lads I know in the trade have had no such problems.
Anyway, I still have had no contact from them, despite receiving an email confirmation that they would reply within 1 day to my query, that was last Wednesday.Yesterday my first ever order from Qualtex arrived.
Re: Electrue and their discount software crash, is it just m
Dont know if anybody else has noticed but i am starting to see some stuff on Qualtex and CDSL are exactly the same, looks to me like one of them is price matching the other.
Re: Electrue and their discount software crash, is it just m
Yes, Connect and Qualtex often price match very closely. I suspect between them, including their retail offshoots, they hold a large chunk of the market nationally for white goods spares. This creates the risk of a powerful duopoly operating against the interests of consumers and independent repairers.
For that reason, I like to support the smaller wholesalers. Masterpart, for example, get a significant chunk of my business. Yes, they don’t have everything in stock, but they are often around 15{e5d1b7155a01ef1f3b9c9968eaba33524ee81600d00d4be2b4d93ac2e58cec2d} cheaper, with a lower ordering threshold for free next day delivery.
Re: Electrue and their discount software crash, is it just m
I get you might not see this but…
When you have any number of suppliers buying the same parts, from the same manufacturers to fit the same machines it’s not a stretch to think that, just maybe, the prices will be largely similar depending on your discount/deal with said supplier.
Just saying.
It’s a commoditised market. Price differentials will be marginal on lines that are heavily competed on I’d think. Others, not so much, where margin can be gained.
Bit like repairs. Bog standard stuff everyone does either you don’t care or want to know or, you compete. Stuff others around you don’t do, you spank up the prices. No difference.
What I’d be more interested in is that the retail offshoots operated by trade distributors have pricing to allow the repairers and others margin or space to breath. For some, this is true for others let’s just say on occasion it seems not to be.
K.
Re: Electrue and their discount software crash, is it just m
thing is Ken, it didn’t used to be that way between Qualtex and Connect, something has recently changed in that their prices of some parts are to the penny the same. Its as if Connect know exactly how much I am paying and have targeted their prices accordingly. At least it shows connect actually do want to keep my business and are making an effort while a year or so ago I got the impression they didn’t give a toss about trade accounts as their public sales were top priority.
Also, having used the same password for Qualtex for many years, they now have the same “change your password every 3 months” policy that connect have always used. Coincidence?Re: Electrue and their discount software crash, is it just m
Would one plausible theory be that Qualtex may suspect Connect have gained access to some Qualtex accounts in order to compare prices, hence Qualtex’s decision to step up password security?
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