URGENT help required – HOTPOINT washing machine

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  • January 5, 2016 at 3:16 pm #87213
    lyndy
    Participant

    We need some urgent advice about a Hotpoint washing machine. Our customer is very distressed and we are at a loss with the fault. Please see details below – any help would be most appreciated.

    Hotpoint washing machine
    WMEF742P

    Filling when not in use.

    The solenoid valve has been changed twice.
    Machine is cold fill only.
    Customer leaves the door open when not in use.
    Customer switches machine off at wall when not in use.
    Filling with clean water.
    No back-fill from drain or elsewhere.
    No other apparent fault.

    The customer is emotionally fragile and this issue has been going on for some time but we cannot figure out what is causing the problem.

    January 5, 2016 at 3:24 pm #434229
    chezza
    Participant

    Re: URGENT help required – HOTPOINT washing machine

    What is the water pressure like? A low water pressure will allow water to seep past the diaphragm in the solenoid and my guess would be this.

    January 5, 2016 at 3:28 pm #434230
    Lawrence
    Participant

    Re: URGENT help required – HOTPOINT washing machine

    Agree with Chezza ,you need to know the water pressure .

    January 5, 2016 at 3:28 pm #434231
    lyndy
    Participant

    Re: URGENT help required – HOTPOINT washing machine

    Our engineer doesn’t believe it’s low water pressure but we are going out again tomorrow (tenth time!) so will check again. Severn Trent Water has also attended and said there is nothing wrong with her water supply.

    January 5, 2016 at 3:45 pm #434232
    chezza
    Participant

    Re: URGENT help required – HOTPOINT washing machine

    http://www.whitegoodshelp.co.uk/low-wat … -machines/

    This might be of use, check the may2011 update

    January 5, 2016 at 4:49 pm #434233
    Lawrence
    Participant

    Re: URGENT help required – HOTPOINT washing machine

    all our vans have these now- http://www.screwfix.com/p/monument-tool … auge/82412

    saves a lot of arguments as you can confirm one way or the other

    January 5, 2016 at 5:21 pm #434234
    iadom
    Moderator

    Re: URGENT help required – HOTPOINT washing machine

    A bit of a long shot but you could try removing the flow restrictor, the small rubber ring that sits under the gauze filter. I often pull these out with some long nosed pliers if the water pressure is very low.

    January 6, 2016 at 4:22 pm #434235
    lyndy
    Participant

    Re: URGENT help required – HOTPOINT washing machine

    We’ve just been back to this machine and checked the pressure – 4.5 bars. The manual states the machine works on a minimum of 0.5 bars and maximum of 10 bars.

    We are completely stumped now. Can anyone shed any more light on this fault?

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