- This topic has 30 replies, 15 voices, and was last updated 10 years, 1 month ago by
.
-
Posts
-
Received a service call for a bosch dishwasher today from a customer saying that the dishwasher was complaining of the “check water light” coming on. Fairly standard you might think.
Arrived to the house this morning to find the door completely taken off its hinges, the seal taken off, the front panel of the door taken off as well as screws everywhere. And the man of the house standing over it saying “google” and “youtube” told him to do it this way.
I was very close to leaving straight away, but as it wasn’t integrated i went ahead and reassembled it all before i fixed the problem, (all the time the husband standing over me questioning my every move). Several times i was tempted to up tools and leave. To top it off during our conversation when i asked him about what the problem the dishwasher was complaining of, he responds by saying i know nothing about the workings of the dishwasher! Mind boggles. Rant over.Anyone else got a story to share
Re: At what point does one walk out on a job…..
Perhaps you need to have a read of THIS 😉
Re: At what point does one walk out on a job…..
I went to a built in oven fault once.
When I arrived the customer had the oven removed from the unit the top cover off the rear panel off and the control panel off.He said when you turn it on at the mains the oven does not work.
I asked him if he had set the clock and he said why.He checked no wires were touching any metal turned on the mains and set the clock and it worked.
I asked him if he knew how to put it together again and he said yes.
I charged him for the visit and he paid up and thanked me for calling and said if you have to call again for any of his other appliaces please don’t tell the wife.
I called back 6 Months later to fix the fridge and he had told his wife he was only able to repair cookers so she would have to call me to repair the fridge.
I kept his secret 😉
I also went to a Beko Cooker fault that was nearly out of warranty but looked brand new.
The young woman said it had not worked since it was fitted but had not called for a repair as she did not want her new husband to know she could not cook.
It was only when her husband said he would phone Beko as they kept letting her down with no one visiting and it would soon be out of warranty that she phoned to book a visit.
She said now she has been married for over a year hopefully her cooking won’t put him off.
Bob
Re: At what point does one walk out on a job…..
Got to be honest and say, your a better man than me. I would have taken one look at this and walked away. God knows what underlying faults may be caused by this fool before you even fix the original fault and then your at fault by association. Its people like this that often don’t want to spend much on the machine anyway!!
Re: At what point does one walk out on a job…..
Well done for grinning and bearing it, I would have done the same as you and put it back together as I am fairly confident this is something I could have done.
I remember a few years ago someone called me out to a hotpoint dryer with the belt broken, they had taken the front panel off and there where wires from the door lock etc lying on the floor, I had visions of me putting it back together and getting caught out on a electrical wiring fault.
Anyway I quickly walked away from that one.
Re: At what point does one walk out on a job…..
tempted always to walk away but then think it has cost me so much to be here…….
usually regret pursuing these in the end though.Re: At what point does one walk out on a job…..
Had one today where the punter had attempted to replace the on/off switch on a Beko dryer.
Adamant he had carefully noted the position of each of the four wires on his note pad so was confused by the bang he was rewarded with upon switching it on And the subsequent bangs as he used up his pack of 13 Amps before he called me in. ( why do they expect the next fuse to be different to the last one tried ?)Live to neutral dead short in new switch of course, but at least he had a good sense of humour about it.
I think faced with the OP’s situation I would have bailed though, there’s only so much DIY tinkering I can stand to undo . 😡
Eddie.
Re: At what point does one walk out on a job…..
…….when the area I’m expected to work in is just a s-h-i-t hole.
Re: At what point does one walk out on a job…..
It doesn’t particularly bother me as I charge for my time and if it takes longer as a result of their efforts they end up paying more. Usually, it’s just a matter of replacing panels, which is easy enough to do, although if they’ve tampered with a load of wiring terminals, I guess that could be a bit of a nightmare to sort out.
It’s annoying when they suggest they’ve saved you some time by removing panels for you, when they didn’t need removing in the first place. But they must surely feel some remorse as they watch you carefully undo their efforts before tackling the job in hand.
The worst I can remember was a customer who had tried to fit a new belt to an old Hotpoint vented tumble dryer, but somehow ended up with the fan jammed inside the back panel instead of outside. No wonder he couldn’t quite get all panels lined up right!
Re: At what point does one walk out on a job…..
A prime example of DIY disasters HERE :rotfl:
Re: At what point does one walk out on a job…..
Looking at the photo you do work in an area that is a s*** H***
Bob
Re: At what point does one walk out on a job…..
In fairness if it was an integrated dishwasher i wasnt going to bother pull out the machine, too much time involved!! If he had touched any of the wiring i was going to wipe my hands clean of him,
but the way i saw it yesterday its good customer service to do it and if i had left he would have bad mouthed us for not doing the job.Martin the phrase how many blondes does it take to fit a light bulb springs to mind in that pic 🙂
Re: At what point does one walk out on a job…..
I find integrated dishwashers are often quicker to work on than freestanding as there are fewer panels to remove, certainly for BSH and Electrolux group machines where the feet adjust easily from the front.
Re: At what point does one walk out on a job…..
stratfordgirl wrote:I find integrated dishwashers are often quicker to work on than freestanding as there are fewer panels to remove, certainly for BSH and Electrolux group machines where the feet adjust easily from the front.
+1 My heart sinks when I walk in and see a Smeg freestanding dishwasher. they have a kick strip that nearly always breaks when removed, usually 3 pcbs in the door as opposed to one a huge weight screwed to the back….. etc.
- You must be logged in to reply to this topic.