Need a local vendor I can trust

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  • April 28, 2017 at 10:45 am #91142
    HelenQueen
    Participant

    Hello!

    My name’s Helen, and I’ve joined to ask this every important question, as I don’t know what to do!

    I need to replace my washing machine, but I’m fed up of the big brands fobbing me off! I’ve been to AO, Currys and Tescos, and I just keep seeing bad reviews!

    Is there any local home appliance companies that are reliable? I’m not worried about price, I just need great service!

    Thanks in advance for any help 🙂

    Helen

    April 28, 2017 at 11:06 am #447226
    don
    Moderator

    Re: Need a local vendor I can trust

    Hi Helen

    Ask around friends and neighbours as word of mouth is nearly always the best recommendation.

    Retra association members are a good bet you can search locally for one here They all work to a code of practice and can usually be trusted.

    Once you have found a potential company try Googling the business name followed by keywords like complaints or reviews. Social media is also a good source as well.

    We are an independent retailer with over 200 years experience between us so we like to think we know a thing or two. If you post up a budget and requirements I will have a look for you.

    HTH

    Don

    April 28, 2017 at 1:40 pm #447227
    ELDAR59
    Participant

    Re: Need a local vendor I can trust

    Hi Helen, I think the negative reviews are indicative of the culture that we seem to be living in nowadays.
    People would rather spend energy in negative ways rather than in a positive way. I think people should be encouraged to write positive reviews, obviously if they’ve had a positive experience, to counteract the negative ones.
    Most of the reviews say more about the reviewer than the product anyway!
    If I were you, I’d be guided by Don’s expert knowledge of appliances.
    200 years of experience to take advantage of shouldn’t be sniffed at.
    Don is 127 himself!

    May 9, 2017 at 10:10 am #447228
    HelenQueen
    Participant

    Re: Need a local vendor I can trust

    Just realised I’m asking about local vendors and I didn’t even say where I was from!

    I’m situated in central Birmingham 🙂 Any help still welcome!

    May 9, 2017 at 11:04 am #447229
    don
    Moderator

    Re: Need a local vendor I can trust

    Hi Helen

    My post above should help and also the RETRA link I gave should help https://www.retra.co.uk/

    Don

    May 9, 2017 at 11:08 am #447230
    Amo Banner
    Participant

    Re: Need a local vendor I can trust

    Hey fellow Brummie,

    I know exactly what you mean about the big brands tending to not provide the best customer service. I actually decided to buy a home appliance locally for the first time recently and I was pleasantly surprised.

    I bought a fridge as opposed to a washing machine from a company called Buy Home Appliances based in Brum, They delivered on time and their installation guys were really friendly. I’m a big fan of heavy metal and one of the guys was a huge Iron Maiden fan so many metal conversations were had haha.

    Mod edit: Unauthorised advertising link removed.

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