Re: Not a good start to the week.
The nearest I have had to that situation was I phoned the customer when I was on my way to visit and the customer told me her husband had died during the night.
She told me she would rebook after the funeral.
When I did get the call for a revisit it was from her daughter a couple of months later who said her mum had not phoned because she had a heart attack the following day due to the stress.
She was coming home and could I call to repair the fridge so she could get some food in for her mum when she comes out of hospital.
It must have been very stressful for her daughter.
Bob