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A piece of buying advice/
1) Avoid any model of washing machine or washer dryer that has a trendy black door glass. Why? Because you cannot see if the edge of a garment is trapped between the glass and door seal lip as a Samsung customer has just discovered the hard way. Even worse there isn`t a replacement seal in the country!! ( terrible parts backup )
2) Never buy any machine with a recirulating pump that sprays water through a water jet via the door seal. Why? Because the jets get blocked up with lint and without fail they will block up. If you are unlucky with it the circulating pump overheats takes out its windings which short circuits which then takes out that marvel of the printed circuit board = to 4 boxes of Kleenex tissues in tears.Known machines with water jets are LG. Samsung, AEG, Electrolux, Zanussi, bound to be a few others trying to be clever too.Re: doors and water jets
water jets themselves are not the problem its the design of the jet nozzle had more not blocked than blocked and never had a pump fail because of it (yet)
Dave
Re: doors and water jets
Don’t forget Panasonic…
Although I do carry a thin plastic pipe cleaner for clearing the jets in the seals. I have also never had one fail in such a bad way.
Re: doors and water jets
1totalshambles wrote:Even worse there isn`t a replacement seal in the country!! ( terrible parts backup )
What’s the model/serial number? Part being unavailable through a few outlets is one thing, claiming there’s not one in the country is another altogether.
electrofix wrote:water jets themselves are not the problem its the design of the jet nozzle had more not blocked than blocked and never had a pump fail because of it (yet)
Never had a pump or pcb fail because of this either.
Re: doors and water jets
Even worse there isn`t a replacement seal in the country!! ( terrible parts backup ) OK there doesn`t appear to be one in the country…..are you happier with that? That is what the Samsung main suppliers told me and Samsung uk. Special order part / nil stock listed. Model WD90J7400GW/EU s/n oefa5adg400037y, part number DC64-03175A. Someone told me that it was obsolete after I wrote this little piece and if so I`m surprised Samsung didn`t tell me first so if you can tell me different we`ll all be happy and so will the owner.
“water jets themselves are not the problem its the design of the jet nozzle had more not blocked than blocked and never had a pump fail because of it (yet).”
Hardly a glowing endorsement is it? I`ve had loads block up but not necessarily cause a problem but it might have, perhaps would have given the time..
“Never had a pump or pcb fail because of this either”.
Had 4 over the years. 1 lg but luckily it only zapped the pump windings. 3 others took out the pump and pcb triac as well, all Zanussis / Elux. I never said there were hundreds/dozens that do it or have done it I merely state that in my opinion it is not a clever idea. Just a point based on my own experience in my hard water area. Your of course all welcome to your points of experience too.
Re: doors and water jets
1totalshambles wrote:Even worse there isn`t a replacement seal in the country!! ( terrible parts backup ) OK there doesn`t appear to be one in the country…..are you happier with that? That is what the Samsung main suppliers told me and Samsung uk. Special order part / nil stock listed. Model WD90J7400GW/EU s/n oefa5adg400037y, part number DC64-03175A. Someone told me that it was obsolete after I wrote this little piece and if so I`m surprised Samsung didn`t tell me first so if you can tell me different we`ll all be happy and so will the owner.
Who told you it was obsolete?
Samsung has the part in stock, definitely not obsolete.
Re: doors and water jets
Should also mention, the production date of this appliance was only April 2015, is this appliance not still under warranty?
Re: doors and water jets
“Should also mention, the production date of this appliance was only April 2015, is this appliance not still under warranty?”
Trouble is though the door ( a black door ) was closed with a garmet trapped between it and the door glass and pulled but didn`t split the door seal`s lip. Luckily it is not leaking too badly because of the low water level even on rinses. Won`t be covered by warranty.
2nd point as to who said it was obsolete I do not want to reply because it will embarass him and he`s an otherwise good bloke: no cop out or lies on my part, we`ll drop that question..4mysamsung do not have the part in stock, WOW discounts neither ( more or less all part of Connect ) Samsung uk refered me back to 4mysamsung one of the main spares dealers for uk, order for a new door seal with between a 14 to 28 day wait. If you type in the model number on google it is hardly mentioned other than for sales of new machines No spares seem to be listed for that model probably because it is so new.
Re: doors and water jets
1totalshambles wrote:“Should also mention, the production date of this appliance was only April 2015, is this appliance not still under warranty?”
Trouble is though the door ( a black door ) was closed with a garmet trapped between it and the door glass and pulled but didn`t split the door seal`s lip. Luckily it is not leaking too badly because of the low water level even on rinses. Won`t be covered by warranty.
Don’t count on that. Tell the customer to phone Samsung and say the seal is damaged and leaking.
Re: doors and water jets
It is for sure nil stock right across the EU with all major distributors and one stockist does state: “No longer available from the original manufacturers
A request to get price and deliverytime is possibel nevertheless”Which isn’t a good sign.
And it’s £66 for a flamin’ door seal!!
Samsung, gotta love ’em… NOT!!
K.
Re: doors and water jets
kwatt wrote:It is for sure nil stock right across the EU with all major distributors and one stockist does state: “No longer available from the original manufacturers
A request to get price and deliverytime is possibel nevertheless”Which isn’t a good sign.
Why? Like I’ve said previously, it is in stock with Samsung regardless of what the distributors say. Obviously in this case it’s confusing as the contact centre have directed them to a site that doesn’t hold stock, but had they ordered it then there is no visible reason why they wouldn’t have got it.
kwatt wrote:
Samsung, gotta love ’em… NOT!!In all fairness, if the customer contacts Samsung about this then it would normally be covered by warranty at no cost to the customer regardless of it being caused by misuse. There is not many other manufacturers who would do the same.
Re: doors and water jets
Well, can’t speak to that as Samsung do not allow access to their information or spare parts directly to anyone other than Samsung agents so, far as I’m concerned that’s a closed shop.
And as such, of little use to anyone that’s not a Samsung agent or employee.
K.
Re: doors and water jets
The thing is Lothian you have access to GSPN which gives you all the info you need including stock levels
The rest of us rely on connect although I have found that LF parts carry stock as well.
With regards to it being covered by warranty my experience is that it takes the Cust so long to book a call that they are giving up and seeking a local repair
We are getting more and more cash calls where we are advising the Cust that Samsung may do a warranty repair – There response is always ” I’ve been trying to get them to book a call and have given up”Re: doors and water jets
Just to add my two penneth’ I change a large number of seals due to customer closing the door with washing hanging out. Not a single one has been due to the colour of the door glass. All bog standard doors, just careless users full stop. 😉
Re: doors and water jets
Lawrence wrote:The thing is Lothian you have access to GSPN which gives you all the info you need including stock levels
The rest of us rely on connect although I have found that LF parts carry stock as well.I was purely advising the parts were available so don’t see why it “isn’t a good sign.” that a single distributor says the part is obsolete when I’ve already said before that it is available and not obsolete. Connect regularly list items as special order when they are in-stock with the manufacturer and if everyone came on here saying there wasn’t a part in the country and they have terrible part backup because of that then this place would be flooded with factually incorrect posts about parts.
To be honest, I was actually more concerned by the blanket statements without proof:
1) Even worse there isn`t a replacement seal in the country!! ( terrible parts backup )
2) Because the jets get blocked up with lint and without fail they will block up.All this thread is doing is scaring people away from a huge chunk of perfectly good machines based on a single experience and incorrect facts. If this was such a major issue, considering we do warranty work on these appliances we would be seeing it all the time and while I may be jinxing myself here, I can see we have not had a single job in the last year where the jets were the issue.
It’s not buying advice, it’s a personal opinion claimed as fact.
Lawrence wrote:With regards to it being covered by warranty my experience is that it takes the Cust so long to book a call that they are giving up and seeking a local repair
We are getting more and more cash calls where we are advising the Cust that Samsung may do a warranty repair – There response is always ” I’ve been trying to get them to book a call and have given up”I’m actually seeing the opposite. We are seeing a massively quicker turnaround from initial report to SO creation, with very few comments from customers on-site about any problems with SO creation. You will always have the people who refuse the charge policy advice and that will delay/prevent an SO being raised though.
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