Dryer wont start on my mains at home but works in the shop I bought it from .

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  • October 5, 2018 at 3:05 am #94781
    .Colossus.
    Participant

    I Bought a Tumble Dryer from a shop. They deal with Beko cast offs and repair/resell them to the consumer. In most instances I have bought these products with no problems and they work fine. This Tumble dryer was bought home and although it powered up (interface) , the unit refused to spin or heat up. I took it back only to witness at the repair shop , it worked fine. Can you advise me what could possibly cause this . I have tried it on various sockets (that work) in the Kitchen and another room in the house . It refuses to work. EVERYTHING else works on these sockets , dishwasher, kettle, fridge, buzz saw , drills ,vacuum cleaner, microwave, cooker, … everything. I might have to take it back but its isn’t faulty but it doesn’t work on my home circuit ?? Weird!!

    October 5, 2018 at 7:22 am #458318
    don
    Moderator

    What’s the model number of the Beko ?

    October 5, 2018 at 8:09 am #458319
    electrofix
    Moderator

    What has the shop said ?
    As a retailer I would have got involved in finding a problem as its very strange

    I assume you are on mains power and not using generators


    As a long shot have you tried it either next door or at any of your friends houses

    Dave

    October 5, 2018 at 1:24 pm #458320
    .Colossus.
    Participant

    Hi don, hi Dave. Model is DCJ83133w. Shop is as stumped as I am. He said take it back and try again different sockets maybe. On mains power . Not taken it next door due to taking it back and forth to shop without damaging it every time I is moved

    October 5, 2018 at 1:39 pm #458321
    don
    Moderator

    Is there any symbol showing in the display when you attempt to power it up?

    October 5, 2018 at 2:07 pm #458322
    electrofix
    Moderator

    just out of interest I checked the error codes

    the machine will stop if the voltage on the mains goes below 165V or above 265V

    This would be highly unlikely and you would have had other things blow

    Dave

    October 5, 2018 at 2:23 pm #458323
    Martin
    Participant

    I bet a quick ‘ Martindale socket checker’ will show the house wiring is at fault. Live/neutral reversed or worst still earth return not connected maybe?

    October 7, 2018 at 9:54 pm #458324
    .Colossus.
    Participant

    When I switch it on, it lights up, selection device lights, then press start button , and the drying and star/ pause leds light up and thats it. When in the shop, a click is heard and the spin cycle starts up. The Voltage is 247v according to my multimeter , tested ground earth and same reading .

    October 7, 2018 at 11:06 pm #458325
    electrofix
    Moderator

    could be an intermittent fault that just happened to not be there the day you took it back

    that why you need to try another supply

    you could ask next door to give you an extension lead for 5 mins just to give it a quick try

    Dave

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