Hi
I need some assistance please.
I have a john lewis fridge freezer – model number JLFFW2001 that i am having issues with.
The fridge and freezer section works well for a few weeks. Then the top part of the friedge stops cooling and becomes warm. The freezer section stays cold with no issues.
To fix this issue i need to open the freezer and open the plastic panel that covers the matrix. The matrix is covered in think ice. I think this then prevents the air from flowing to the top part of the fridge to keep it cool.
The cooling fan works ok. I have seen that working, can hear it etc.
Can anyone tell me what i need to do to fix this issue please?
Thank you