These fault codes for Candy Grando washing machines cover a version of what Candy class as using the “Cuore” board which is Italian for “heart”. These washing machines and the Cuore board is used on washing machines produced in the Candy factory in Brugherio.

The “Cuore” Control Modules feature a potentiometer used for the program selector directly welded onto the printed circuit board.

  Candy Washing Machine Ranges

• Candy Grando

  Reading The Candy Washing Machine Fault Code

The error codes are displayed through the simultaneous flashing of the FIRST LED of the Chronovision series and of the LED of the FIRST OPTION BUTTON together.

The time for the displaying of each code, is 15 seconds. During this period of time, both LEDs flash together at the frequency of 1 Hz (one flash per second), for a number of times corresponding to the number of the error to be displayed. Then, they stay OFF for all the time that’s missing to the end of the period of 15 seconds. The sequence is repeated until service intervention or until the machine is switched OFF.

Please also note that many of the codes highlight that wiring faults can cause the error being reported, this can include faulty or dirty connections as well as physical wiring damage or loose connection blocks etc.

  Candy Washing Machine Electronic Controller Replacement

These PCB’s are often model specific, that is to say that they are dedicated to a particular model or range of model numbers that share the same basic features, do not take it for granted that because they all use the same fault or error code reporting system that they are all the same because they’re not. It is also not the case that when it says that there’s a communication error or suchlike that the electronic control board is faulty, if you choose to replace it you do so completely at your own risk.

Most of our approved repairers will be able to carry out these sorts of repairs for you at a reasonable cost.

If they make a mistake they have to pay for a replacement board, if you make a mistake then it would be you paying for it and it’s not worth the risk.

Before you start any investigation of the fault or even remove the lid of the washing machine or washer dryer please read and fully understand this article in full and pay particular attention to the safety and information notices at the bottom of this page as they contain extremely important information!

Please remember to support our site by buying Candy washing machine spares from our store here and, if you decide that you really need an engineer please support the local repairers that help make this site possible, you can search for a Candy washing machine engineer using the engineer search.

  Candy Washing Machine Fault Codes

These fault codes are written for washing machine repairers and not for the general public by Candy and they assume a certain level of competence on the part of the user in diagnostic routines. We have added some notes to try to assist you in determining the nature of the fault you have but, you will still need to investigate each failure on its own merits. For more help and advice on fault finding on a washing machine please refer to our basic fault finding guide from this link before you begin.

If you struggle or cannot find the appropriate fault code that you need for your Candy washing machine please ask in the forums and the gusy there will do what they can to help and locate the meaning of the fault code you need

Please check that any Candy, Hoover or Zerowatt washing machine spares recommended are suitable for use on your particular model and serial number. If you are unsure about the suitability of any spare part please ask to ensure that you get the correct spares for your washing machine or washer dryer. Please, don’t guess or assume as spares can be altered on a production run with the same model number having several different alternative components used.

Error 0

Defective control module – Not programmed Cuore control Reprogram electronic controller Replace electronic controller

 

Error 1

Door safety lock error Check door is closed and latched correctly Check wiring Check door lock Check drum braking device if fitted

 

Error 2

Not filled in preset time allowed – washing machine does not fill Check mains water pressure Check inlet hoses for kinks Check inlet filter Check water inlet valve Pressure switch fault Wiring fault

 

Error 3

Not drained in time allowed – washing machine fails to drain water Check that filter is not blocked or obstructed Check drain hose is clear of any blockage or obstruction Check wiring to drain pump Check drain pump is not defective Check level sensor or switch Check wiring to level sensor

 

Error 4

Multiple instances of anti-flood contacts in pressure switch being made Check for overfoaming evidence – can trip pressure switch Check wiring to level sensor Check pressure switch is not defective Water inlet valve locked open

 

Error 5

NTC fault – temperature sensor detected as either open circuit or shorted Check wiring to temperature sensor Check thermistor

 

Error 6

EEPROM failure – defective electronic controller Check wiring Check electronic control PCB

 

Error 7

Door lock error  Check door is closed and latched correctly Check wiring Check door lock

 

Error 7a

Motor fault detected – jammed rotor or drum Check for objects trapped in the drum Check motor connector block Check wiring Check motor carbon brushes Check tacho connections Check motor

 

Error 8

Motor tacho fault – washing machine motor tacho detected as open circuit or shorted Check motor connector block Check wiring Check tacho connections Check motor

 

Error 9

Short circuit motor triac on electronic module Check wiring Check electronic controller

 

Error 12

Communication error between electronic control boards and wiring Check wiring and harness between control boards Check electronic control modules

 

Error 13

Communication error between boards and wiring Check wiring and harness between control boards Check electronic control modules

 

Error 14

Water heating error detected Check wiring to wash heater and thermostats Check wash heater for continuity Check NTC (temperature sensor) probe

 

Error 15

Defective control module – Not programmed Cuore control Reprogram electronic controller Replace electronic controller

 

Error 16

Water heating element detected as short circuit Check for defective electrical insulation Check water heating element Check water heater wiring

 

Error 17

Wrong signal from motor tachometric generator Check motor connector block Check wiring Check tacho connections Check motor

 

Error 18

Defective control module – also can be wrong electrical input frequency Check wiring to electronic controller or both if two used Check electrical input frequency Check mains electrical supply

  Candy Washing Machine Spares

We have deliberately not given links to any spares in this article and, as you may suspect from this guidance, with very good reason.

Candy spares are found using two key pieces of information, what the part is and the serial number from the rating plate. We can often find them from the model number because we can eliminate multiple instances on occasion and, we know what we’re looking at and for, you often won’t. But, even with our knowledge even we will often need the serial number or production code to identify the machine correctly and, accordingly, the spares required.

Our advice is very simple, don’t guess at it and end up with the wrong parts, contact us from this link and check that you are ordering the correct Candy spares.

  More Candy Washing Machine Help, Advice And Guidance

Should you need more help and guidance please use the links from this article as most of them will help you to understand your Candy or Hoover washing machine a lot better and probably very much help you in diagnosing the fault you have. Of course there are many other articles on the site that will also help you do this.

In addition you can post in our washing machine forum after registering but please do pay heed to the information below before doing so and read the guides, they are there to help you.

You must understand certain things before you begin or attempt any repairs on your own and we want to make these points very, very clear to anyone that decides to investigate one of these or any other washing machines:

• We are not responsible for your safety, you are and by using this guide you accept that and accept that any damage that you may cause and work undertaken is entirely at your own risk.
• We will advise the common causes of the fault codes but we cannot guarantee that any parts or work recommended will resolve the issue. It is entirely your responsibility to diagnose your particular problem and resolve it.
• We are not responsible for you buying spares that do not resolve the problem, this is down to your own diagnosis not ours.
• No warranty is inferred, implied or given.

You also have to always be aware that fault or error codes are not a “magic bullet”, they will not tell you what the problem is, they will only offer you an indication of where the problem lies and they are no substitute for old fashioned diagnostic skills. You can find out more about what fault codes actually tell you in this article. So please be well aware that, even with this new found knowledge you will still have to actually be capable of investigating and diagnosing the problem and this means adhering to basic appliance safety for working on them.

Please do note that manufacturers can and do change fault codes without notice and we cannot guarantee that these error codes will apply to your particular model as all codes apply to a wide range of appliances and not normally any one specific model. To determine if these fault codes do apply to your particular Candy washing machine or washer dryer model please post a request to confirm this in the forums.