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Re: 0800 Repair
Can’t get rid of the guy.
Sent another e-mail, so I asked him what about the guy they already use, Dave Britton (Jessica)and what about the 0800.com eng they have appointed for the area.
I also mentioned there was some bad feedback, and not interested.
He came back, asked about this feedback, and asked if that was given by Dave Britton. I told him no, but to try the internet and it is all there.
Came back to me that he tried and found something on UKW but didn’t have trade access. Wanted me to copy/paste. Oh Yeah! I’ve suggested he asks around his office and see who knows what, and reinforced my sentiment I’m not interested.
Alex
Re: 0800 Repair
Interesting snippet…
[youtube:102tsujh]http://www.youtube.com/watch?v=ZmlRv4tb7Uw[/youtube:102tsujh]
Seems that this topic refuses to die though. 😕
K.
Re: 0800 Repair TWR
Network Bulletin – Invoicing & Data Collection 23 September 2011
From 1st October 2011 JTM Contracts / 0800 Repair will be introducing the following:
It is expected that all invoices will be submitted within a maximum of 7 days after the completion of a service call. The maximum time limit for an invoice to be submitted is 60 days after the completion of the service call, after which point no invoice will be accepted.
All repair data submitted must have a valid serial number recorded. If the serial number is not available or missing you must contact our Network Operations Team immediately. Photographic evidence will be required where the serial number is missing.
Our clients will not accept our invoices if they are in late or if they have missing information, and serial numbers are crucial information for most manufacturers and insurers. If we are unable to claim from the client due to missing information or late presentation of invoices we have no money to pay you with, so your cooperation is absolutely essential.
For audit purposes and as conformation that the repair has taken place you should ensure that you keep a signed customer satisfaction note / job sheet for a period no less than 12 months. Electronic signature capture is also OK if you are using PDA or similar hand held devices.
Kind regards ??Paul Greenberg ??Network Operations Director ?JTM / 0800 Repair
Seems a tad unreasonable.
Once comment was, “unenforceable under UK law”.
K.
Re: 0800 Repair TWR
The current thing reminds me of…
[youtube:22otm1cd]http://www.youtube.com/watch?v=sh163n1lJ4M[/youtube:22otm1cd]
Denial, when you f**k up, usually doesn’t end so well.
K.
Re: 0800 Repair TWR
Just to spice things up a bit even further, another tasty morsel passed by my earhole a few days ago.
Again, apologies, I don’t have the time to update, collate and all that sh1t then report as well too often. I do have a day job or two.
Rumour has it…
There may some disaffected franchise holders out there. But that only really confirmed what I had heard elsewhere. The body of evidence is mounting.
In fact, from what I have heard, implosion is the most likely outcome.
Which would explain why that it would appear that 0800 is a very touchy subject with some presently.
You can take heart in the latest email signature though, as I found it rather amusing…
0800 Repair wrote:We work hard for our Customers – None of us are as smart as all of us – We work together: it’s more fun that way – Where there’s a will, there’s an 0800 way!
Apparently that will make everyone happier and the endeavour succeed.
Then there’s the real world, which presents different challenges…
K.
Re: 0800 Repair TWR
Is it just me or did Mike Day’s reply seem a little bit too definitive for someone that’s supposed to just be a franchisee with little management access?
K.
Re: 0800 Repair TWR
He’s either Mr PG, or he is wearing rose tinted spectacles, one or the other!
Will they debit back from Franchisees too?
Ade
Re: 0800 Repair TWR
mikeday0800 wrote:
Simple answer to all this. If money is taken back then there will be a problem. Although I doubt that will happen. I’m sure this will be sorted by next Wednesday. To everyone satisfaction.Whats the significance of next Weds ?
And I agree it sounds like someone higher up the treeRe: 0800 Repair TWR
And points are awarded to those contestants giving the correct answer! 😆
It wasn’t Mike Day that responded, I don’t need to to an IP trace, lookup or any of the funky sh1t, I just had to read it and be able to read into it.
At an educated guess, it’s either Scott Pallister or Paul Greenberg that responded with a “don’t panic” type response as they’ve realised that not paying agents might just give them problems ongoing. Besides which with the other stuff that going down they are sorta forced to accept and take a more conciliatory line with stuff.
From what I’ve been able to piece together, the operation is not in a position to be able to take an offensive stance on stuff at the moment.
I suspect that this was used as a tactic to force Baumatic to stump up the cash after they sulked and refused to pay stuff. That was sorta obvious a few days back in light of the fact that we all know Baumatic are in the crapper.
So, if the whole non-payment thing goes “public” then Baumatic are forced to pay up as any party taking on the work or, agents taking on the work are looking on thinking, “WTF, are we gonna get paid or do we face this cr4p down the road?”.
That forces Baumatic back to the table to negotiate a bit more.
If I’m correct, it’s actually quite a clever strategy. I don’t know that either are bright enough to work it out though, bar one person Id’ give enough credit to that could do so. Funnily enough, that person would be on the end to gain from such a tactic.
They could just dealing with the consequences of the situation. But my gut instinct says otherwise.
Therefore you could say that, on some levels, they could be classed as muppets. Take your pick on which party are the muppets and the reasons why that is.
The important lesson to take away from it is that the engineers and, UKW especially, can be used as a pawn in a larger game. This is not an exclusive event and has happened before, will again. Trick is, being able to spot it.
UKW is also not the only organisation used in this manner.
Happy trails people, food for thought.
K.
Re: 0800 Repair TWR
My sources tell me that they had 12 franchisees.
They now have 8.
A further 2 are looking to get out. One, yes, we all know and love.
They do meanwhile have lots of vans all liveried up with nowhere to go.
The source has proved very reliable in the past and there’s more to come in a minute.
K.
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